TeamViewer

teamviewer.com

10 tracked vendors name TeamViewer as a subprocessor, including Iron Mountain, Claranet and Digicert. We have not found a subprocessor list published by TeamViewer. We monitor 7 of its documents, which we last checked on Nov 11, 2026.

Subprocessors

None extracted.

Web TechnologiesCSV · Atom

TeamViewer's homepage made 142 requests to 5 domains, and 3 services controlled by another company.

Analytics (1): AmplitudeCookie compliance (1): OneTrustUnclassified (1): no technology detected from them: Sitecore

3 third parties by category: Analytics 1Cookie compliance 1Unclassified 1

Third parties 3 · 110 requests
Sitecore sitecorecontenthub.cloud 68% of the page's requests 97
OneTrust OneTrust 8% of the page's requests 11
Amplitude Amplitude 1% of the page's requests 2
First party 1 · 32 requests
TeamViewer Cloudflare HSTS HTTP/3 Next.js 16.4.3 Next.js App Router Open Graph Priority Hints React Turbopack Webpack core-js 3.50.0 23% of the page's requests 32

3 tracked companies loaded by the homepage are not in TeamViewer's subprocessor list. A website can use a service without it processing customer data.

Subprocessor of (10)CSV · Atom

10 companies
  • 3CX 3cx.com Remote assistance sessions
  • Claranet claranet.co.uk Enterprise Support (ESC); Professional Services / Consulting Workplace
  • Digicert digicert.com Provide remote customer support
  • Iron Mountain ironmountain.com IT & Operational Support
  • Ivanti ivanti.com Help@Work integration. Provide remote access capabilities to the mobile device
  • Malwarebytes malwarebytes.org Remote support sessions for customer devices
  • Panintelligence panintelligence.com Remote access tool, used to support customers
  • SupportYourApp® supportyourapp.com Remote access and screen sharing tool used by support agents during technical assistance sessions; may access personal data visible on client systems during sessions
  • SysAid sysaid.com Enables remote control sessions to be initiated from within SysAid, allowing technicians to connect to an end user's device to diagnose and resolve issues. Remote session traffic is transmitted through TeamViewer's infrastructure. Applicable only to customers who have licensed the TeamViewer integration; customers without it are unaffected.
  • UltraDNS ultradns.com Provide remote customer support

ComplianceCSV · Atom

FedRAMP Marketplace

OfferingStatusImpactAgenciesSince
TeamViewer DEX PlatformAgency In ProcessModerate—

FedRAMP status from the FedRAMP Marketplace (evidence)

Security recordCSV · Atom

What public security catalogs list for TeamViewer, in their words.

Known exploited vulnerabilities

1 vulnerability in TeamViewer's software that CISA lists as exploited in the wild.

CVEProductVulnerabilityListed
CVE-2019-18988DesktopTeamViewer Desktop Bypass Remote Login Vulnerability

Source: CISA Known Exploited Vulnerabilities catalog (evidence)

Service statusCSV · Atom

Aug 14: no incident reportedAug 15: no incident reportedAug 16: no incident reportedAug 17: 1 incident (1 minor)Aug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: 1 incident (1 critical)Aug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: 1 incident (1 major)Sep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: 1 incident (1 minor)Sep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reportedOct 1: no incident reportedOct 2: no incident reportedOct 3: no incident reportedOct 4: no incident reportedOct 5: 2 incidents (2 minor)Oct 6: no incident reportedOct 7: no incident reportedOct 8: no incident reportedOct 9: no incident reportedOct 10: no incident reportedOct 11: 1 incident (1 major)Oct 12: no incident reportedOct 13: no incident reportedOct 14: no incident reportedOct 15: no incident reportedOct 16: no incident reportedOct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: 1 incident (1 major)Oct 21: 2 incidents (2 major)Oct 22: no incident reportedOct 23: no incident reportedOct 24: no incident reportedOct 25: no incident reportedOct 26: no incident reportedOct 27: no incident reportedOct 28: no incident reportedOct 29: no incident reportedOct 30: no incident reportedOct 31: no incident reportedNov 1: no incident reportedNov 2: no incident reportedNov 3: 2 incidents (1 major, 1 no impact stated)Nov 4: no incident reportedNov 5: no incident reportedNov 6: no incident reportedNov 7: no incident reportedNov 8: no incident reportedNov 9: no incident reportedNov 10: no incident reportedNov 11: no incident reported

90 days agotoday

  • 12 incidents in 90 days
  • 7 major or critical
  • 2 h 24 min typical time to resolve
  • 5 days longest major
BeganIncidentImpactLasted
License providerno impact stated30 min
Managed Devices functionalitymajor24 min
DEX Platform Intelligence, Insights not generatingmajor5 days
WebAPI incidentmajor26 min
DEX Platform Intelligence, Insights not generated for 11 daysmajor12 min
Remote & Tensor : WebAPI unavailablemajor—
DEX Platform West Europe (WEU1)minor3 h 6 min
Degraded performance on US servicesminor2 h 24 min

Incidents per month

0 3 6 Dec 2025: 4 incidents (1 critical, 3 major) · typical time to resolve 1 h 2 min Jan 2026: 1 incident (1 minor) · typical time to resolve 33 min Feb 2026: 1 incident (1 minor) · typical time to resolve 1 h 36 min Mar 2026: 3 incidents (1 critical, 2 minor) · typical time to resolve 43 min Apr 2026: 4 incidents (2 critical, 1 major, 1 minor) · typical time to resolve 1 h 30 min May 2026: 0 incidents Jun 2026: 4 incidents (2 critical, 2 minor) · typical time to resolve 1 h 11 min Jul 2026: 1 incident (1 major) · typical time to resolve 3 days Aug 2026: 2 incidents (1 critical, 1 minor) · typical time to resolve 7 h 39 min Sep 2026: 2 incidents (1 major, 1 minor) · typical time to resolve 14 h 39 min Oct 2026: 6 incidents (4 major, 2 minor) · typical time to resolve 2 h 24 min Nov 2026: 2 incidents (1 major, 1 no impact stated) · typical time to resolve 30 min Dec 2025Jan 2026Feb Mar Apr May Jun Jul Aug Sep Oct Nov

critical major minor no impact stated

Components affected

ComponentIncidents
TeamViewer Services4
DEX Platform – East US 12
DEX Platform – West Europe 12
API1
DEX Platform – Canada Central 11
DEX Platform – North Europe 11
DEX Platform – UK South 11
DEX Platform – West US 11

As TeamViewer's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

ChangesCSV · Atom

None since tracking began.

Rating badge for TeamViewer's site

TeamViewer transparency rating

It updates with the rating.

<a href="https://thirdpartyindex.com/vendors/teamviewer"><img src="https://thirdpartyindex.com/badge/teamviewer.svg" alt="TeamViewer transparency rating on Third Party Index" height="20"></a>
[![TeamViewer transparency rating on Third Party Index](https://thirdpartyindex.com/badge/teamviewer.svg)](https://thirdpartyindex.com/vendors/teamviewer)