Labs / Time machine / 8x8
8x8
The subprocessor list as we last read it, on Nov 11, 2026.
Dates are when we read the list (UTC), not when 8x8 changed it. Between two readings we don't know what it said.
tall: list changed · medium: document changed · short: read, no change · x: check failed · dotted: change dates only. Tap a tick or use the date box.
We record change dates, not every check, before Oct 11, 2026.
We have published no changes to this vendor's list; our first reading was Sep 21, 2026.
Read Nov 11, 2026 · 24 companies named as a subprocessor, in 25 entries · stored document
| Name | Purpose | Location | First read |
|---|---|---|---|
| Alchemer LLC | CPAAS; End user surveys [User does not have to respond to surveys and then the sub processor will not be used.] | USA | |
| Amazon Web Services, Inc | All data processed in 8x8 microservices, including long term call and screen recording storage.; Cloud Service Provider | USA, Canada, Brazil, UK, EU, Singapore, Australia | |
| Amplitude, Inc. | Software Provider [as a Service Provider] | USA | |
| Anthropic AI | AI Studio AI Model Provider; One of the underlying AI models for AI Studio | USA | |
| Calabrio (Teleopti) | Software Provider [as a Service Provider]; User stats [This sub processor is only used if WFM is ordered] | USA, EU, China | |
| Cloudflare | AI Studio Cloud Infrastructure; Content delivery network (CDN) and network/application security provider. | USA | |
| Cognigy GmbH | ICA: Intelligent Customer Assistant. Automated chatbots and flows [This sub processor is only used when a customer purchases the ICA service]; Software Provider [as a Service Provider] | EU | |
| Creovai | AI-powered software suite that provides real-time agent guidance and post-conversation analytics to contact center teams, aiming to improve customer and agent experiences.; Software Provider [as a Service Provider] | USA, Europe, Latin America | |
| Cronofy Limited | Software Provider [as a Service Provider]; User Calendars \-[This sub processor is only used if an end user deliberately selects “calendar sync” inside the 8x8 Work App, and confirms they wish to share data with Cronofy] | USA, EU | |
| Deepgram AI | AI Studio Voice and Telephony; Speech-to-text (ASR) and voice-intelligence provider. | USA | |
| Descope | CPAAS; For CPAAS users only, Login/Email and password stored and processed in the US. For MFA the user’s mobile number also stored. | USA | |
| Dstny (Qunifi Limited) | Microsoft Teams media integration [This sub processor is only used if MS Teams integration is used]; Software Provider [as a Service Provider] | USA, UK, Australia | |
| ElevenLabs AI | AI Studio AI Model Provider; One of the underlying AI models for AI Studio | USA | |
AI Studio AI Model Provider; Natural Language Processing (sold as Virtual Agent), client UI stats (Data where 8x8 is a Controller). Google’s Cloud Platform (GCP) is also used to host the CPaas messaging; One of the underlying AI models for AI Studio; Software Provider [as a Service Provider] | USA | ||
| Inference (part of Five9) | Any PII passed on media in IVR. Biometrics processing is performed in Amazon Web Services in Europe (Ireland). NOTE: You can turn off utterance storage in Node Settings. [This sub processor is only used if Intelligent IVR is ordered]; Software Provider [as a Service Provider] | USA | |
| Microsoft Power BI | CPAAS | USA | |
| Movate | Outsourced service for 8x8's global tier 1 technical support; Support Service Provider | Costa Rica | |
| OpenAI AI | AI Studio AI Model Provider; One of the underlying AI models for AI Studio | USA | |
| Oracle America, Inc. (Oracle Cloud Infrastructure) | Cloud Service Provider; Full stack deployments in various regions, including data processor storage in the same region as the customer is deployed. | USA, Canada, Brazil, UK, EU, India, Australia | |
| PCIPAL | PCI Card data [This sub processor is only used if Securepay is ordered]; Software Provider [as a Service Provider] | USA, UK | |
| SpaceXAI AI | AI Studio AI Model Provider; One of the underlying AI models for AI Studio | USA | |
| SpinSci | EHR integrations to products such as Epic and Athena | Software Provider [as a Service Provider] | |
| Sutherland Global Services | Outsourced service for 8x8's global tier 1 support; Support Service Provider | Philippines | |
| Verint | Verint® Monet Workforce Management is an affordable, easy-to-use contact center software solution that optimizes employee forecasting and scheduling. It can free you from the limitations of scheduling spreadsheets and help you tackle the two biggest contact center challenges: meeting service levels and controlling costs. | Software Provider [as a Service Provider] | |
| Voximplant | AI Studio Voice and Telephony; Voice/CPaaS and voice-AI orchestration infrastructure. | USA |
Affiliates it names
| Name | First read |
|---|---|
| 8x8 Group Companies |
Built from the changes we published; changes we recorded without an alert (parser fixes, entries approved after review) don't appear. Where we later improved how we read a list, an earlier list may look different from the vendor's page at the time.
Gaps in our readings
No gaps since Oct 11, 2026.
All readings (36)
History starts Sep 21, 2026. Dates are UTC. Data CC BY 4.0. Shown as stored when this page was built.