Deepgram
Documents
| Document | Verified | Changed | Evidence |
|---|---|---|---|
| Subprocessor list | snapshot | ||
| Privacy policy | snapshot | ||
| Terms | snapshot | ||
| Status page statuspage | snapshot |
Subprocessors
| Name | Purpose | Location | Listed since |
|---|---|---|---|
| AirOps | AirOps lets you easily build and scale AI workflows to crush your growth targets. | ||
| Amazon (AWS - various services) | A cloud computing platform offering a variety of services such as hosting, storage, computing, and databases, widely used by businesses and individuals for scalable, efficient, and flexible cloud solutions. | ||
| Anthropic | Developer of general AI systems and large language models. | ||
| Asana | Web and mobile “work management” platform designed to help teams organize, track, and manage their work. | ||
| Baseten | AI model deployment and inference platform that hosts and serves machine learning models at scale. | ||
| Beehiiv | Newsletter platform responsible for sending our AI Minds newsletter. | ||
| Cartesia AI | Developers and providers of generative voice AI models. | ||
| Catalyst | Offers a platform for data-driven marketing and growth. | ||
| Centralize | AI-powered relationship intelligence platform to manage customer engagement and sales operations. | ||
| Cloudflare | A leading cloud platform that provides security, performance, and reliability services for internet applications. It protects websites and APIs from malicious traffic, speeds up content delivery through a global edge network, and ensures high availability with intelligent traffic routing and DDoS mitigation. | ||
| Common Room | Provides a community intelligence platform that helps organizations understand, engage, and grow their online communities through data analytics and insights. | ||
| Confluence | Collaboration and documentation software by Atlassian. | ||
| Coval | Coval is a simulation & evaluation platform for autonomous AI agents, helping engineers launch dependable assistants across chat, voice, and other modalities. | ||
| cquence | Connector between meeting recording tools and CRMs | ||
| DevRev | Provides customer service and engagement platforms that allow businesses to manage customer support tickets and interactions. | ||
| Dockerhub | Provides containerization technology for developing and deploying applications. | ||
| Docusign | Offers electronic signature and agreement cloud services. | ||
| Fly.io | Cloud hosting and edge compute platform (infrastructure & deployment services) | ||
| FullStory | A customer experience analytics platform that helps businesses understand user behavior on their websites and applications. | ||
| gitbook | A a platform for creating and publishing digital books and documentation with built-in support for Git version control | ||
| Glean | A centralized platform for quickly and securely deploying AI in the enterprise. Connect, secure, index, and understand enterprise data on one centralized AI platform. Generate highly personalized, permissions-aware answers grounded in a unique enterprise-specific knowledge graph. | ||
| Gong | Sales and revenue intelligence platform using AI. | ||
| GoodFit | GoodFit helps companies gain a better understanding of companies and employees within their target market. | ||
| A multinational technology company that specializes in internet-related services and products, including search engines, online advertising technologies, cloud computing, and software. | |||
| Heap | Provides web and mobile app analytics solutions to help businesses understand user behavior and improve their digital experiences. | ||
| Hubspot | Offers inbound marketing, sales, and customer service software to help businesses attract, engage, and delight customers. | ||
| A social networking platform designed for professionals, allowing users to connect with colleagues, network, and explore job opportunities. | |||
| Meta Platforms, Inc. | Website analytics and advertising attribution via Meta Pixel on public-facing pages. | ||
| Microsoft (Azure - various services) | A multinational technology company that produces, licenses, and supports a wide range of software, hardware, and cloud services. | ||
| OpenAI | Developer of general AI systems and large language models. | ||
| Oracle (Oracle Cloud Infrastructure) | A cloud computing platform offering a variety of services such as hosting, storage, computing, and databases, widely used by businesses and individuals for scalable, efficient, and flexible cloud solutions. | ||
| Outreach | Outreach AI Generates personalized sales emails for prospects, facilitating selling outreach. | ||
| PartnerStack | PartnerStack helps attribute signups and purchases sourced by a company’s partners. | ||
| Productboard | Productboard is a product management software that helps teams understand user needs, prioritize what to build next, and align everyone around the roadmap. | ||
| RedHat (Quay) | A security-focused and scalable private registry platform for managing content across globally distributed datacenter and cloud environments. | ||
| Rill | A tool for effortlessly transforming data sets into powerful, opinionated dashboards using SQL. | ||
| Salesforce | A customer relationship management (CRM) platform that provides tools for sales, customer service, marketing, and more to help businesses manage their relationships with customers and prospects. | ||
| Slack | A messaging app for businesses. | ||
| Stripe | A technology company that builds economic infrastructure for the internet, providing online payment processing for businesses. | ||
| Supabase | A firebase alternative for building production-grade applications with a Postgres database, Authentication, instant APIs, Realtime, Functions, Storage and Vector embeddings. | ||
| Syncari | Provides a data automation platform that empowers operations professionals to unify, clean, manage, and distribute trusted customer data across the enterprise. | ||
| Thena | A customer engagement platform for Slack. | ||
| Typeform | Service for online form building and creating online surveys. | ||
| Wistia | Provides video hosting, marketing, and analytics tools for businesses looking to create and manage video content. | ||
| Zapier | An online automation tool that connects various web apps to automate repetitive tasks without the need for coding. |
Listed as a subprocessor by (39)
Purposes as each company states them.
15Five 15five.com
1mind 1mind.com Deepgram is used as Data Importer’s speech-to-text processing provider. Data Importer processes data in this environment in a time and manner in accordance with the Agreement.
- 8x8 8x8.com AI Studio Voice and Telephony; Speech-to-text (ASR) and voice-intelligence provider.
Avoma avoma.com Transcription
BrightHire brighthire.com Speech to text services
Clozd clozd.com Required; Speech-to-text transcription services. [Deepgram Security and Privacy Center](https://deepgram.com/data-security)
Contentsquare contentsquare.com
Conveo conveo.ai **Processing Activity Description** Speech **Data Residency / Processing Location** Global Endpoint **Headquarters Location** San Francisco, United States; Speech to text
Daily daily.co Transcription
Double doublehq.com Converts spoken audio to text. Customer data is not used to train models.; Speech-to-text transcription
Forethought Technologies forethought.ai
Glean glean.com Speech-to-text transcription
Granola grano.la **Purpose of processing** – Cloud provider for transcription. **Hosting location** – United States **Entity address** – 548 Market St, Suite 25104, San Francisco, CA 94104, USA **Compliance measures** – [Deepgram Security](https://deepgram.com/data-security); AI Processing & Transcription
Great Question greatquestion.com Transcribes audio from research sessions to text.; Transcription
HighRadius highradius.com Automatic Speech Recognition services for call transcription in the HighRadius Autonomous Collections module.
Hotjar hotjar.com
Infobip infobip.com Provisioning of automatic speech recognition (ASR) and Speech-to-Text (STT) services for voice transcription and voice interaction features
Jotform jotform.com
Kustomer kustomer.com Deepgram is an AI company specializing in voice AI, offering speech-to-text, text-to-speech, and language understanding capabilities through APIs. Their platform is designed for developers building voice AI applications, providing tools for transcription, analysis, and interaction with audio and video content.; Voice Transcription
LiveKit livekit.com Model inference
Mailgun mailgun.com Voice: Text To speech; and Speech to Text; capabilities
Nextiva nextiva.com Transcriptions of call recordings and real-time calls.
Nutshell nutshell.com Provides AI-powered transcription services
Participatory Culture Foundation pculture.org
Plivo plivo.com Transcription Services
Quo quo.com Speech-to-Text API; Transcription services
Relevance AI relevanceai.com Cloud APIs; Engineering
Retell AI retellai.com
RingCentral ringcentral.com Speech-to-text transcription services
Salesforce salesforce.com
Segment segment.com Deepgram transcribes voice media into text via automated speech recognition for specific Twilio Products and Services
SendGrid sendgrid.com Deepgram transcribes voice media into text via automated speech recognition for specific Twilio Products and Services
Showpad showpad.com Speech-To-Text / Audio intelligence
Sinch sinch.com Voice: Text To speech; and Speech to Text; capabilities
Storylane storylane.io Artificial Intelligence
Tableau tableau.com
Telnyx telnyx.com Real-time transcription for enabled AI features. Processes submitted audio and resulting transcripts that may contain personal data.
Twilio twilio.com Deepgram transcribes voice media into text via automated speech recognition for specific Twilio Products and Services
Zendesk zendesk.com Supports voice-related features, including generating transcripts and providing analysis and data redaction functionality for recordings and transcripts.
Service status
10 incidents in the last 65 days (1 major or critical, 6 minor, 3 with no stated impact) · typically resolved in 3 h 5 min · longest major: 39 min
| Began | Incident | Impact | Lasted |
|---|---|---|---|
| Elevated Flux TTS 1011 Error Rate | minor | 3 h 59 min evidence | |
| Aura-2 TTS Elevated Error Rates for English Voices | major | 39 min evidence | |
| ISP Backbone Degradation | minor | 3 h 5 min evidence | |
| [Deepgram EU API] Flux-Multi STT Outage | none | — evidence | |
| [Deepgram API] Elevated Streaming STT Error Rates | none | — evidence | |
| Elevated 5XX Error Rate for v1/auth/grant | minor | 1 h 8 min evidence | |
| Elevated 5XX Error Rate for v1/auth/grant | minor | 12 min evidence | |
| [Deepgram API] Elevated Batch and Streaming STT Error Rates | minor | 3 h 39 min evidence |
As Deepgram's status page reports its own incidents (scheduled maintenance left out), read every few hours since .
Changes
None since tracking began.