Labs / Time machine / Heap
Heap
The subprocessor list as we last read it, on Nov 11, 2026.
Dates are when we read the list (UTC), not when Heap changed it. Between two readings we don't know what it said.
tall: list changed · medium: document changed · short: read, no change · x: check failed · dotted: change dates only. Tap a tick or use the date box.
We record change dates, not every check, before Oct 11, 2026.
We have published no changes to this vendor's list; our first reading was Sep 22, 2026.
Read Nov 11, 2026 · 11 companies named as a subprocessor, in 12 entries · stored document
| Name | Purpose | Location | First read |
|---|---|---|---|
| Ada Support, Inc. | Providers a customer service ticket management tool | Toronto, Canada | |
| Amazon Web Services (AWS) | Hosts the Heap AI and Customer Data and backups; Hosts the Services and Customer Data and backups | Europe: Ireland (AWS-EU-West-1); USA: Virginia (primary) and Oregon (backup) | |
| Auryc | Performs analytics and reporting on Customer Data within the Session Replay add-on; Performs analytics and reporting on Customer Data within the VOC add-on | Wilmington, USA | |
| Contentsquare | Consulting, support, maintenance, implementation, and development | Paris, France | |
| Google Cloud Platform | Hosts the Session Replay add-on and Customer Data and backups; Hosts the VOC add-on and Customer Data and backups | For more information about Google’s data center locations, visit; Mountain View, USA; Mountain View, USA For more information about Google’s data center locations, visit; this link | |
| Hotjar | Consulting, support, maintenance, implementation, and development | Malta | |
| IBM | Performs analytics and reporting on Customer Data within the VOC | Armonk, USA | |
| Looker Studio (Google) | Performs analytics and reporting on Customer Data within the Session Replay add-on | Mountain View, USA | |
| OpenAI AI | Provides large language model | San Francisco, USA | |
| Scaletrix | Professional services partner | Gurgaon, India | |
| Snowflake | Gives access to data analytics and reports of Customer Data in their Snowflake instance (“Snowflake integration”); Hosts the Services and Customer Data and backups (“Heap-Hosted Snowflake”) | Bozeman, USA | |
| Zendesk, Inc. | Provides a customer service platform | San Francisco, USA |
Built from the changes we published; changes we recorded without an alert (parser fixes, entries approved after review) don't appear. Where we later improved how we read a list, an earlier list may look different from the vendor's page at the time.
Gaps in our readings
No gaps since Oct 11, 2026.
All readings (33)
History starts Sep 22, 2026. Dates are UTC. Data CC BY 4.0. Shown as stored when this page was built.