Third Party Index

Ada Support

ada.cx

Transparency

Exemplary

Breakdown
Subprocessor list30 / 30
Processing locations8 / 8
Purposes7 / 7
Data processing addendum12 / 12
Trust center8 / 8
Privacy policy6 / 6
security.txtnot found0 / 6
Security page5 / 5
Status page5 / 5
Vulnerability disclosure5 / 5
Pages still reachable8 / 8
Total94 / 100

Only documents we can retrieve count: a page behind a login or a broken link scores nothing.

Badge

Ada Support transparency rating

For Ada Support's own site; it updates with the rating.

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Documents

DocumentVerifiedChangedEvidence
Trust center snapshot
Subprocessor list snapshot
Data processing addendum snapshot
Privacy policy snapshot
Terms snapshot
Security page safebase snapshot
Status page statuspage snapshot
Security advisories snapshot

Subprocessors

30 third parties. CSV · Atom

NamePurposeLocationListed since
Amazon AWS Hosting; Artificial intelligence modelsUSA, Canada, Europe*
Anthropic Artificial intelligence modelsUSA
Baseten Artificial intelligence modelsUSA
Chameleon In-product tours and onboardingUSA
ClickHouse AnalyticsUSA, Europe*
CloudAMQP Web Broker HostingUSA, Canada, Europe*
Cohere Artificial intelligence modelsUSA
Confluent Data pipelines and analyticsUSA
Datadog LoggingUSA
Deepgram Automated Speech Recognition (ASR)USA
Elastic NV Answer prediction, database hostingUSA, Canada, Europe*
ElevenLabs Generated Text-to-speech (TTS)USA, Europe*
Firecrawl Scrape knowledge from selected web pagesUSA
Google Cloud Message Translation, Text-to-speech (TTS), Automated Speech Recognition (ASR)USA, Europe*
Groq Artificial intelligence modelsUSA
LangChain LoggingUSA, Europe*
Looker Business Intelligence and AnalyticsUSA
Microsoft Azure Database Hosting; Text-to-Speech for Voice; Automated Speech Recognition (ASR)USA
Microsoft Azure’s OpenAI (Microsoft Corporation) Artificial intelligence modelsUSA
MongoDB Atlas Database HostingUSA, Canada, Europe*
Omni Business Intelligence and AnalyticsUSA
OpenAI Artificial intelligence modelsUSA
PostHog AnalyticsUSA
Pusher Realtime ProcessingUSA, Canada, Europe*
Pylon Technical supportUSA
Sendgrid Email Service ProviderUSA
Sentry Error ReportingUSA
Svix Webhooks functionality and infrastructureUSA, Canada, Europe*
TurboPuffer Vector and full-text search engineUSA, Canada, Europe*
Twilio Two-Factor Authentication, Telephone calls, call recording, messaging processing and distribution for the SMS, WhatsApp and Facebook Messenger channelsUSA

Listed as a subprocessor by (14)

Purposes as each company states them.

Service status

Jul 1: before our history of this status pageJul 2: before our history of this status pageJul 3: before our history of this status pageJul 4: before our history of this status pageJul 5: before our history of this status pageJul 6: before our history of this status pageJul 7: before our history of this status pageJul 8: before our history of this status pageJul 9: before our history of this status pageJul 10: before our history of this status pageJul 11: before our history of this status pageJul 12: before our history of this status pageJul 13: before our history of this status pageJul 14: before our history of this status pageJul 15: before our history of this status pageJul 16: before our history of this status pageJul 17: before our history of this status pageJul 18: before our history of this status pageJul 19: before our history of this status pageJul 20: before our history of this status pageJul 21: 1 incident (1 critical)Jul 22: no incident reportedJul 23: no incident reportedJul 24: 1 incident (1 minor)Jul 25: no incident reportedJul 26: no incident reportedJul 27: no incident reportedJul 28: no incident reportedJul 29: no incident reportedJul 30: no incident reportedJul 31: no incident reportedAug 1: no incident reportedAug 2: no incident reportedAug 3: no incident reportedAug 4: no incident reportedAug 5: no incident reportedAug 6: no incident reportedAug 7: no incident reportedAug 8: no incident reportedAug 9: no incident reportedAug 10: no incident reportedAug 11: 1 incident (1 minor)Aug 12: no incident reportedAug 13: no incident reportedAug 14: no incident reportedAug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: 1 incident (1 minor)Aug 22: no incident reportedAug 23: no incident reportedAug 24: 1 incident (1 minor)Aug 25: 1 incident (1 minor)Aug 26: no incident reportedAug 27: 1 incident (1 minor)Aug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: 1 incident (1 major)Sep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: 1 incident (1 no impact stated)Sep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reported

90 days agotoday

BeganIncidentImpactLasted
Salesforce Live Agent Handoff Disconnectionsno impact stated47 min
Investigating issues with Ada Voice service on US and Maple Clustersmajor1 h 27 min
Elevated handoffs to live agentsminor50 min
Elevated latency for Conversations and Analytics (US2)minor10 min
Conversation View Delaysminor1 h 10 min
Delayed AI Agent message deliveryminor1 h 57 min
Increase in handoff rate during Playbook executionminor1 h 2 min
Availability Rule Variable Selector Is Unusable in Playbooks V1 + V2minor8 h 50 min

Incidents per month

0 3 6 Jul 2026: 2 incidents (1 critical, 1 minor) · partial: our history begins Jul 21 · typical time to resolve 8 h 50 min Aug 2026: 5 incidents (5 minor) · typical time to resolve 1 h 2 min Sep 2026: 2 incidents (1 major, 1 no impact stated) · typical time to resolve 1 h 27 min Jul 2026AugSep

critical major minor no impact stated before or partly before our history

Components affected

ComponentIncidents
Dashboard 3
AI Agent 2
Voice 2
Agent Handoffs 1
Chat 1
Data & Analytics 1
Email 1
Social Messaging 1

As Ada Support's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Changes

None since tracking began.