Contentsquare

contentsquare.com

Contentsquare declares 38 subprocessors, plus 4 of its own affiliates, in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Amazon Web Services, OpenAI and Microsoft. The list last changed on Oct 13, 2026: 0 added, 0 removed, 6 changed. 9 tracked vendors name Contentsquare as a subprocessor, including Hotjar, Heap and Avalara.

Includes: Heap, Hotjar

Subprocessors CSV · Atom DORA draft CSV what's this? · 

38 third parties, 4 affiliates.

NamePurposeLocationListed since
Ada Support, Inc. Customer support and ticketing servicesToronto, Canada(Adequacy decision; SCCs)
Amazon Web Services, Inc.
Data hosting; Data hosting for Data Connect; Data hosting for the following plans:; Experience Analytics Extension to Product Analytics (“DXA Extension”); Hosting of Sense Chat and Customer Data and backups; Pro & Enterprise; Provides Large Language Model (LLM); and
EU: Ireland (AWS-EU-West-1); Europe: Frankfurt, Germany (AWS-EU-Central-1); Europe: Ireland (AWS-EU-West-1); Europe: Ireland (AWS-EU-West-1),; France (AWS-EU-West-3),; Frankfurt, Germany (AWS EU-Central-1) (at-rest only),; Frankfurt, Germany (AWS EU-Central-1) (at-rest only),,; Germany (AWS-EU-Central-1),; Ireland (AWS-EU-West-1),; Italy (AWS-EU-South-1), or; Ohio, USA (AWS-US-East-2), or; Oregon, USA (AWS-US-West-2); Spain (AWS-EU-South-2),; Sweden (AWS-EU-North-1),; USA: Ohio, USA (AWS-US-East-2); USA: Virginia, USA (AWS-US-East-1); United Kingdom (AWS-EU-West-2),; Virginia, USA (AWS-US-East-1),; or
(- DPF; - SCCs; DPF; SCCs)
Amazon Web Services Bedrock AIGrowth, Pro, and Enterprise; Provides Large Language Model (LLM) for the following plans:
France (AWS-EU-West-3),; Germany (AWS-EU-Central-1),; Ireland (AWS-EU-West-1),; Italy (AWS-EU-South-1), or; Ohio, USA (AWS-US-East-2), or; Oregon, USA (AWS-US-West-2); Spain (AWS-EU-South-2),; Sweden (AWS-EU-North-1),; United Kingdom (AWS-EU-West-2),; Virginia, USA (AWS-US-East-1),; or
(DPF; SCCs)
Atlassian Pty Ltd (Jira) Customer support and ticketing servicesSydney, Australia(DPF; SCCs)
Atoms - Retex Milan, Italy(N/A)
Cardinal Path LLC Illinois, USA(SCCs)
Content Square SAS Professional Services; Support, Maintenance, Professional ServicesFrankfurt, Germany; London, UK; New York, USA; Paris, France(DPF; Intercompany SCCs)
Content Square Canada Professional ServicesToronto, Canada(Adequacy decision; Intercompany SCCs)
Content Square Israel Ltd. Support, Maintenance, Professional ServicesTel Aviv, Israel(Adequacy decision; Intercompany SCCs)
Content Square Singapore PTE Support, Professional ServicesSingapore(Intercompany SCCs)
Content Square Spain, S.L. Professional ServicesMadrid, Spain(Intercompany SCCs)
Converteo SAS Paris, France(N/A)
Daily.co Hosting of recordings*Europe: Ireland (AWS-EU-West-1)*(DPF; SCCs)
Deepgram, Inc. AISan Francisco, USA(SCCs)
Dentsu Manchester Limited Manchester, UK(UK SCCs)
Group Onepoint SAS Paris, France(N/A)
Hotjar Germany GmbH Support, Maintenance, Professional ServicesBerlin, Germany(Intercompany SCCs)
Hotjar Netherlands BV Support, Maintenance, Professional ServicesAmsterdam, Netherlands(Intercompany SCCs)
Hotjar UK Limited Support, Maintenance, Professional ServicesLondon, UK(Intercompany SCCs)
Hotjar Web Portugal, Unipessoal LDA Support, Maintenance, Professional ServicesPorto Salvo, Portugal(Intercompany SCCs)
Hotjar Web Services Spain S.L. Support, Maintenance, Professional ServicesBarcelona, Spain(Intercompany SCCs)
Level Access, Inc. Virginia, USA(SCCs)
Loris Technologies, Ltd. Support, Maintenance, Professional Services and conversational intelligence servicesTel Aviv, Israel(Adequacy decision; Intercompany SCCs)
Microsoft Corporation (Azure) Growth, Pro, and Enterprise; Provides Large Language Model (LLM); Provides Large Language Model (LLM) for the following plans:
Arizona, USA (Azure-West US 3),; California, USA (Azure-West US),; Canada (Azure-Canada East),; Europe; France; France (Azure- France Central),; Germany (Azure-Germany West Central),; Illinois, USA (Azure-North Central US),; India (Azure-South India); Italy (Azure-Italy North); Italy (Azure-Italy North),; Japan (Azure-Japan East), or; Netherlands (Azure-West Europe),; New South Wales (Azure-Australia East); Norway (Azure-Norway East),; Sweden (Azure-Sweden Central),; Switzerland (Azure-Switzerland North), or; Texas, USA (Azure-South Central US),; USA; United Kingdom (Azure-UK South); Virginia, USA (Azure-East US 2); Virginia, USA (Azure-East US), or; or
(- DPF; - SCCs; DPF; SCCs)
Microsoft Azure Data hosting for the following plans:; Experience Analytics Extension to Product Analytics (“DXA Extension”); Pro & Enterprise; andEurope: Ireland (Azure-North Europe); USA: Virginia, USA (Azure-East US); or
OpenAI OpCo, LLC AIProvides Large Language Model (LLM)Europe; USA; or(SCCs)
Postmark Email delivery serviceChicago, USA(DPF; SCCs)
Salesforce, Inc. San Francisco, USA(DPF; SCCs)
Scaletrix.AI (Alabs AI Privacy Limited) Gurgaon, India(SCCs)
See “Product Analytics” section below for further sub-processors utilized for this feature
Snowflake Inc. USA: Ohio, USA (AWS-US-East-2)(DPF; SCCs)
Temesis SAS Paris, France(N/A)
Tremendous, LLC Participant rewards providerNew York, USA(DPF)
Turbopuffer Inc. USA: Ohio, USA (AWS-US-East-2)(SCCs)
Twilio Inc. Data hostingDublin, Ireland(N/A)
Up Reply GmbH Munich, Germany(N/A)
Zendesk, Inc. Customer support and ticketing servicesSan Francisco, USA(DPF; SCCs)
Zilker Trail Consulting Texas, USA(SCCs)
Contentsquare affiliates (4)
NamePurposeLocationListed since
ContentSquare DXA SAAS Solutions LLC Professional ServicesDubai, UAE(Intercompany SCCs)
ContentSquare Egypt Support, Professional ServicesCairo, Egypt(Intercompany SCCs)
ContentSquare Italy S.r.l. Support, Professional ServicesMilan, Italy(Intercompany SCCs)
Contentsquare Japan G.K. Professional ServicesTokyo, Japan(Adequacy decision; Intercompany SCCs)

Web TechnologiesCSV · Atom

Contentsquare's homepage made 282 requests to 45 domains, 22 services controlled by another company, and 1 domain not identified.

Advertising (5): Google Cloud, StackAdapt, Microsoft, OpenAI, Reddit, Inc.Analytics (5): Clearbit, LinkedIn, Meta, G2.com; usually detected as Analytics: MuxMarketing automation (4): PathFactory, Adobe, Apollo, OktopostCookie compliance (1): OneTrustCDN (1): jsDelivrOther (6): Affiliate programs: PartnerStack; Issue trackers: Sentry; usually detected as Personalisation: Contentful; SEO: Ahrefs; Security: FingerprintPro; Video players: Wistia

22 third parties by category: Advertising 5Analytics 5Marketing automation 4Cookie compliance 1CDN 1Other 6

Third parties 22 · 235 requests
Contentful ctfassets.net 32% of the page's requests 90
Google Cloud DoubleClick Floodlight Google Analytics Google Tag Manager 14% of the page's requests 39
Wistia Wistia 12% of the page's requests 35
OneTrust OneTrust 6% of the page's requests 16
PathFactory PathFactory 3% of the page's requests 8
Clearbit Clearbit Clearbit Reveal 2% of the page's requests 6
StackAdapt StackAdapt 2% of the page's requests 5
Microsoftsubprocessor Microsoft Advertising 1% of the page's requests 4
OpenAIsubprocessor ChatGPT Ads Measurement Pixel 1% of the page's requests 4
Adobe Marketo 1% of the page's requests 3
Apollo Apollo.io 1% of the page's requests 3
FingerprintPro Fingerprint 1% of the page's requests 3
LinkedIn Linkedin Insight Tag 1% of the page's requests 3
Meta Facebook Pixel 2.9.438 1% of the page's requests 3
Reddit, Inc. Reddit Ads 1% of the page's requests 3
G2.com G2 Track Your Prospects <1% of the page's requests 2
Oktopost Oktopost <1% of the page's requests 2
PartnerStack PartnerStack <1% of the page's requests 2
Ahrefs Ahrefs <1% of the page's requests 1
Mux litix.io <1% of the page's requests 1
Sentry Sentry 9.6.1 <1% of the page's requests 1
jsDelivr jsDelivr <1% of the page's requests 1
Affiliates 2 · 8 requests
Heap Heap 2% of the page's requests 5
Hotjarsubprocessor Hotjar 1% of the page's requests 3
Unknown 1 · 1 request

mpc2-prod-23-is5qnl632q-ue.a.run.app

First party 1 · 38 requests
Contentsquare Contentful Contentsquare Framer Motion HSTS HockeyStack Next.js 14.2.35 Open Graph PWA Priority Hints React Swiper Vercel Vercel Analytics Vercel Speed Insights 2.0.0 Webpack core-js 3.32.2 styled-components 5.3.11 13% of the page's requests 38

17 tracked companies loaded by the homepage are not in Contentsquare's subprocessor list. A website can use a service without it processing customer data.

Subprocessor of (9)CSV · Atom

9 companies
  • Avalara avalara.com Customer experience analytics service
  • Cyberbit cyberbit.com interaction analysis Customer-relationship management, marketing automation, and support
  • Heap heap.io Consulting, support, maintenance, implementation, and development
  • Heymarket heymarket.com
  • Hotjar hotjar.com Support, Professional Services; Professional Services; Support, Maintenance, Professional Services
  • ManageXR managexr.com We use Hotjar to understand how users interact with the Platform.
  • Syskit Point syskit.com Tracking; User behavior analysis tool
  • Termius termius.com Cloud services that stores analytics events.
  • Workable workable.com An analytics provider.

Service statusCSV · Atom

Aug 14: no incident reportedAug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: 1 incident (1 no impact stated)Sep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: 1 incident (1 no impact stated)Sep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: 1 incident (1 no impact stated)Sep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: 2 incidents (1 major, 1 no impact stated)Sep 23: no incident reportedSep 24: 1 incident (1 minor)Sep 25: 1 incident (1 no impact stated)Sep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reportedOct 1: no incident reportedOct 2: no incident reportedOct 3: no incident reportedOct 4: no incident reportedOct 5: no incident reportedOct 6: no incident reportedOct 7: no incident reportedOct 8: no incident reportedOct 9: no incident reportedOct 10: no incident reportedOct 11: no incident reportedOct 12: no incident reportedOct 13: no incident reportedOct 14: no incident reportedOct 15: no incident reportedOct 16: no incident reportedOct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: no incident reportedOct 21: no incident reportedOct 22: no incident reportedOct 23: no incident reportedOct 24: no incident reportedOct 25: no incident reportedOct 26: no incident reportedOct 27: no incident reportedOct 28: no incident reportedOct 29: 1 incident (1 no impact stated)Oct 30: no incident reportedOct 31: no incident reportedNov 1: no incident reportedNov 2: 1 incident (1 no impact stated)Nov 3: no incident reportedNov 4: no incident reportedNov 5: no incident reportedNov 6: no incident reportedNov 7: no incident reportedNov 8: no incident reportedNov 9: no incident reportedNov 10: 1 incident (1 no impact stated)Nov 11: no incident reported

90 days agotoday

  • 10 incidents in 90 days
  • 1 major or critical
  • 1 h 47 min typical time to resolve
  • 1 h 47 min longest major
BeganIncidentImpactLasted
Zoning Analysis might remains stuck in an infinite loading stateno impact stated18 h 20 min
Unable to upgrade to Growth planno impact stated1 h 19 min
Voice of Customer (VoC) Module Not Loading Properlyno impact stated1 min
some of customers might not able access all Synthetic Monitorings features.no impact stated1 min
Issue affecting Share Zoning Featureminor5 h 39 min
Unable to take zoning snapshot within Session Replaymajor1 h 47 min
CS live users might not able to change criteria in page analyzerno impact stated7 h 47 min
Revenue Data Discrepancy for Multi-Currency Accounts in AWS EUno impact stated1 min

Incidents per month

0 5 10 Dec 2025: 4 incidents (4 no impact stated) · typical time to resolve 3 h 52 min Jan 2026: 4 incidents (3 minor, 1 no impact stated) · typical time to resolve 7 h 59 min Feb 2026: 6 incidents (5 minor, 1 no impact stated) · typical time to resolve 13 h 1 min Mar 2026: 3 incidents (2 minor, 1 no impact stated) · typical time to resolve 59 min Apr 2026: 3 incidents (1 major, 2 minor) · typical time to resolve 3 h 55 min May 2026: 6 incidents (5 minor, 1 no impact stated) · typical time to resolve 1 h 55 min Jun 2026: 9 incidents (1 major, 6 minor, 2 no impact stated) · typical time to resolve 2 h 28 min Jul 2026: 5 incidents (1 major, 3 minor, 1 no impact stated) · typical time to resolve 1 h 21 min Aug 2026: 1 incident (1 minor) · typical time to resolve 9 days Sep 2026: 7 incidents (1 major, 1 minor, 5 no impact stated) · typical time to resolve 1 h 47 min Oct 2026: 1 incident (1 no impact stated) · typical time to resolve 1 min Nov 2026: 2 incidents (2 no impact stated) · typical time to resolve 18 h 20 min Dec 2025Jan 2026Feb Mar Apr May Jun Jul Aug Sep Oct Nov

critical major minor no impact stated

Components affected

ComponentIncidents
CS Live2
Dashboards2
Zoning Analysis2
Session Replay1
Voice of Customer1
Web Performance1

As Contentsquare's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by Contentsquare's subprocessorsCSV · Atom

240 reported incidents in the last 30 days, by 8 of the vendors Contentsquare lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Contentsquare was involved.

DateCompanyIncidentImpactLasted
OpenAIUnable to start new Workspace Agent runs criticalongoing
OpenAIElevated errors affecting logins, sign-ups, and ChatGPT features minor8 min
turbopufferDashboard Outage critical—
TwilioSMS Delivery Failures from Twilio to Turkcell Turkey minor3 h 54 min
TwilioRetroactive Incident Impacting Twilio Usage APIs no impact stated1 min
TwilioIssue resolved minor1 h 43 min
TwilioSMS Delivery Receipt Delays from Twilio Phone Numbers to Movistar Venezuela minor3 h 26 min
TwilioGateway API (Lookup API) Failure Increase on Verizon in United States minor10 h 23 min
OpenAIIncorrect cost data in Costs API exports no impact stated2 h 20 min
DeepgramFlux TTS high latency and websocket disconnects major9 min
OpenAIElevated Errors On API minor42 min
TwilioWhatsApp Business API Message Send Failures minor16 h 29 min
OpenAIElevated ChatGPT Conversation Errors minor52 min
TwilioVoice Call Failures from a Subset of Twilio Phone Numbers to Chile minor19 h 20 min
TwilioVoice Call Audio Quality Degradation, Silent and One-Way Audio between Twilio and Multiple Networks in United Kingdom minor5 h 18 min
TwilioSMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Italy minor3 h 14 min
TwilioSMS Delivery Delays and Failures from Twilio to Spusu United Kingdom minor3 h 26 min
TwilioSMS Delivery Receipt Delays from Twilio to Bouygues Telecom France minor13 h 31 min
TwilioSMS Delivery Failures from Network Subscribers in Germany to a Subset of Twilio Long Codes minor8 h 40 min
TwilioSMS Delivery Failures from Twilio to ETL Laos minor16 h 8 min
TwilioSMS Delivery Failures from Twilio to MTN Nigeria minor6 h
OpenAIElevated errors with image generation minor1 h 49 min
TwilioSilent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EnStream in Canada minor14 h 12 min
TwilioSMS Delivery Receipt Delays from Twilio to Globe Philippines minor13 h 16 min
TwilioSMS Delivery Receipt Delays from a Subset of Twilio Long Codes and Short Codes to Multiple Networks in United States minor21 h 36 min

And 215 more. All of them: CSV · Who is around them.

ChangesCSV · Atom

See the list as we read it on any date: Time machine

  1. Changed subprocessor: Amazon Web Services, Inc. locations: -EU: Ireland (AWS-EU-West-1), -USA: Ohio, USA (AWS-US-East-2), EU: Ireland (AWS-EU-West-1), Europe: Frankfurt, Germany (AWS-EU-Central-1), Europe: Ireland (AWS-EU-West-1), France (AWS-EU-West-3), Frankfurt, Germany (AWS EU-Central-1) (at-rest only), Germany (AWS-EU-Central-1), Ireland (AW… evidence list before and after
  2. Changed subprocessor: Deepgram, Inc. evidence list before and after
  3. Changed subprocessor: Microsoft Corporation (Azure) evidence list before and after
  4. Changed subprocessor: Salesforce, Inc. evidence list before and after
  5. Changed subprocessor: Snowflake Inc. evidence list before and after
  6. Changed subprocessor: Turbopuffer Inc. evidence list before and after
Rating badge for Contentsquare's site

Contentsquare transparency rating

It updates with the rating.

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