Ably
Transparency
Breakdown
| Subprocessor list | 30 / 30 | |
| Processing locations | partial | 0 / 8 |
| Purposes | 7 / 7 | |
| Data processing addendum | 12 / 12 | |
| Trust center | not found | 0 / 8 |
| Privacy policy | 6 / 6 | |
| security.txt | 6 / 6 | |
| Security page | not found | 0 / 5 |
| Status page | 5 / 5 | |
| Vulnerability disclosure | not found | 0 / 5 |
| Pages still reachable | 8 / 8 | |
| Total | 74 / 100 |
Only documents we can retrieve count: a page behind a login or a broken link scores nothing.
Badge
For Ably's own site; it updates with the rating.
<a href="https://thirdpartyindex.com/vendors/ably"><img src="https://thirdpartyindex.com/badge/ably.svg" alt="Ably transparency rating on Third Party Index" height="20"></a>[](https://thirdpartyindex.com/vendors/ably)Documents
| Document | Verified | Changed | Evidence |
|---|---|---|---|
| Subprocessor list | snapshot | ||
| Data processing addendum | snapshot | ||
| Privacy policy | snapshot | ||
| Terms | snapshot | ||
| security.txt | snapshot | ||
| Status page statuspage | snapshot |
Subprocessors
| Name | Purpose | Location | Listed since |
|---|---|---|---|
| Amazon Web Services, Inc. | Cloud provider | ||
| Apple, Inc. | Apple Push Notification Service (APNS) | ||
| Google LLC. | Firebase Cloud Messaging (FCM) | ||
| Metabase, Inc. | Business Intelligence and Analytics Platform | ||
| Snowflake, Inc. | Data Warehouse Solution |
Listed as a subprocessor by (9)
Purposes as each company states them.
Attio attio.com Notifications
Front front.com Real-time events
Harness.io harness.io --- Platform Services and Enablement --- Push Infrastructure
HubSpot hubspot.com Conversation & Chat Functionality
Intercom intercom.com Message delivery service; Message delivery service to support real-time delivery of messages via messenger products
Mailgun mailgun.com Cloud Service; for Live Updates
OverOps overops.com --- Platform Services and Enablement --- Push Infrastructure
Sinch sinch.com Cloud Service; for Live Updates
Webflow webflow.com Real-time notifications within the designer and dashboard
Service status
4 incidents in the last 90 days (2 major or critical, 2 minor, 0 with no stated impact) · typically resolved in 55 min · longest major: 7 min
| Began | Incident | Impact | Lasted |
|---|---|---|---|
| Ably documentation pages - ably.com/docs | major | 7 min evidence | |
| Elevated API Errors - LiveObjects | minor | 1 h 24 min evidence | |
| Elevated Errors in ap-southeast-1 | minor | 55 min evidence | |
| Elevated Error Rate in ap-southeast-1 | major | 2 min evidence | |
| Elevated realtime publish error rate in ap-southeast-1 | minor | 12 min evidence | |
| Elevated Attach Error Rate in eu-west-1 | major | 8 min evidence | |
| SMS based 2FA is currently unavailable | minor | 1 h 41 min evidence | |
| Push delivery errors for messages published in ap-southeast-2 | none | 23 min evidence |
As Ably's status page reports its own incidents (scheduled maintenance left out), read every few hours since .
Changes
None since tracking began.