Third Party Index

aXcelerate

axcelerate.com.au

Subprocessors CSV · Atom

14 third parties.

NamePurposeLocationListed since
Amazon Web Services
###### Service Provided Cloud infrastructure, compute, storage, networking, managed databases. ###### Data Accessed All customer data is stored and processed within the platform ###### Safeguards ISO 27001, SOC 1/2/3, IRAP-assessed services, encryption at rest and in transit, shared responsibility model; Cloud provider
Australia (Sydney region)
Amplitude
###### Service Provided Product analytics and usage monitoring to support product improvement and user experience analysis ###### Data Accessed Pseudonymised usage events, feature interaction data, device and browser metadata, IP addresses (No customer data) ###### Safeguards ISO 27001, SOC 2; Product analytics
Approved international regions
Atlassian Suite ###### Service Provided Issue tracking ###### Data Accessed Internal ticketing and tracking (No customer data) ###### Safeguards ISO 27001, SOC 2; CollaborationApproved International Regions
Claude AI
###### Service Provided AI-powered features and natural language processing to support product functionality and internal workflows ###### Data Accessed Internal use AI service, development assistance. Not used for any client data provided through the application ###### Safeguards ISO 27001, ISO 42001, SOC 2 Type I and Type II; Data storage and processing
Approved international regions
Fivetran
###### Service Provided Automated data pipeline and integration services to move data between operational systems and analytics infrastructure ###### Data Accessed Usage metrics and analytics ###### Safeguards ISO 27001, SOC 1, SOC 2; Data storage and processing
Approved international regions
GitHub
###### Service Provided Source code hosting, version control, and software development lifecycle management ###### Data Accessed Source code, development metadata, issue and pull request records. (No customer data) ###### Safeguards ISO 27001, SOC 2; Version control
Approved international regions
Google Workspace ###### Service Provided Email, collaboration, document management ###### Data Accessed Business communications ###### Safeguards ISO 27001, SOC 2; Identity providerApproved International Regions
Hook
###### Service Provided AI-driven customer success analytics, including churn prediction and account health scoring ###### Data Accessed Customer account revenue data, customer engagement, health monitoring, lifecycle management, and proactive outreach activities across our customer base. (Customer data - client accounts) ###### Safeguards ISO 27001, SOC 2; Customer support
Approved international regions
Hubspot
###### Service Provided Customer relationship management (CRM), marketing automation, customer communications and analytics ###### Data Accessed Customer and prospect contact details (e.g. names, email addresses, organisation details), communication metadata, support and sales interactions ###### Safeguards ISO 27001, SOC 2; Customer relationship management (CRM)
Approved International Regions
Logz.io
###### Service Provided Security Information and Event Management (SIEM), log aggregation, monitoring, and security analytics ###### Data Accessed System and application logs, security events, operational metadata (No customer data) ###### Safeguards ISO 27001, SOC 2; SIEM
Australia (Sydney region)
Loveable ###### Service Provided Prototyping ###### Data Accessed Design Prototypes and mockups ###### Safeguards ISO 27001, SOC 2 Type II, GDPR; EngineeringApproved international regions
Sentry
###### Service Provided Application error tracking, performance monitoring, and debugging analytics ###### Data Accessed Application error events, stack traces, performance metrics, operational metadata (No customer data) ###### Safeguards ISO 27001, SOC 2; Error Tracking
Australia (Sydney region)
SMTP2GO
###### Service Provided Transactional email delivery service for outbound system-generated emails (notifications, alerts, password resets, and similar messages) ###### Data Accessed Recipient email addresses and message content of transactional emails sent through the platform (Customer data - recipient details) ###### Safeguards ISO 27001, ISO 9001, SOC 2 Type II, GDPR; Mail Service
Australia
Zendesk ###### Service Provided Customer support ticketing ###### Data Accessed Customer contact details, support artefacts ###### Safeguards ISO 27001, SOC 2; Customer supportAustralia (Sydney region)

ComplianceCSV · Atom

Certified

Certifications as aXcelerate's trust center lists them; reports are usually shared on request (evidence)

Service statusCSV · Atom

Jul 10: before our history of this status pageJul 11: before our history of this status pageJul 12: before our history of this status pageJul 13: before our history of this status pageJul 14: before our history of this status pageJul 15: before our history of this status pageJul 16: before our history of this status pageJul 17: before our history of this status pageJul 18: before our history of this status pageJul 19: before our history of this status pageJul 20: before our history of this status pageJul 21: before our history of this status pageJul 22: before our history of this status pageJul 23: before our history of this status pageJul 24: before our history of this status pageJul 25: before our history of this status pageJul 26: before our history of this status pageJul 27: before our history of this status pageJul 28: before our history of this status pageJul 29: before our history of this status pageJul 30: before our history of this status pageJul 31: before our history of this status pageAug 1: before our history of this status pageAug 2: before our history of this status pageAug 3: before our history of this status pageAug 4: before our history of this status pageAug 5: 1 incident (1 no impact stated)Aug 6: no incident reportedAug 7: no incident reportedAug 8: no incident reportedAug 9: no incident reportedAug 10: no incident reportedAug 11: no incident reportedAug 12: no incident reportedAug 13: no incident reportedAug 14: no incident reportedAug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: 1 incident (1 major)Sep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: 1 incident (1 no impact stated)Sep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reportedOct 1: no incident reportedOct 2: no incident reportedOct 3: no incident reportedOct 4: no incident reportedOct 5: no incident reportedOct 6: no incident reportedOct 7: no incident reported

90 days agotoday

  • 3 incidents in 63 days
  • 1 major or critical
  • 39 min typical time to resolve
  • 39 min longest major
BeganIncidentImpactLasted
System slowness detected - Snapperno impact stated25 min
System slowness detectedmajor39 min
Client Portalno impact stated1 h 54 min

Incidents per month

0 2 4 Aug 2026: 1 incident (1 no impact stated) · partial: our history begins Aug 5 · typical time to resolve 1 h 54 min Sep 2026: 2 incidents (1 major, 1 no impact stated) · typical time to resolve 39 min Oct 2026: 0 incidents Aug 2026Sep Oct

critical major minor no impact stated before or partly before our history

Components affected

ComponentIncidents
aXcelerate Production3

As aXcelerate's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

ChangesCSV · Atom

None since tracking began.

Rating badge for aXcelerate's site

aXcelerate transparency rating

It updates with the rating.

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