ClickSend

clicksend.com

ClickSend declares 10 subprocessors in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Amazon Web Services, Google Cloud and Datadog. No published changes since we first read it on Sep 22, 2026. 2 tracked vendors name ClickSend as a subprocessor, including InMoment and Postcall.

Subprocessors CSV of ClickSend's subprocessors · Atom feed of ClickSend's subprocessors DORA draft CSV of ClickSend's subprocessors as declared by ClickSend what's this? · 

10 third parties.

NamePurposeLocationListed since
Amazon Web Services Cloud storage, debugging/monitoring, support Sinch ClickSend products. Note personal data is deleted after 120 days.Australia
Datadog Debugging and monitoring.North America
Google Providing analytics to improve Sinch ClickSend onboarding.North America
Message4U Pty Ltd Service Provisioning and Support, DevelopmentAustralia, EU
MessageMedia U.S.A., Inc. Service Provisioning and Support, DevelopmentUSA
Pitney Bowes, KPCorp, Lob, Docmail, Bing Mail Printing and sending Letters and Postcards to End UsersWorldwide depending on where customer sends message
Simple Texting LLC Service Provisioning and Support, DevelopmentUSA
Sinch Australia Pty Ltd SupportAustralia
Sinch Philippines Inc. Service Provisioning and Support, DevelopmentPhilippines
Sinch Sweden AB Service Provisioning, Development, SupportEU; Sweden

Web TechnologiesCSV of ClickSend's web technologies · Atom feed of ClickSend's web technologies

ClickSend's homepage made 139 requests to 21 domains, and 12 services controlled by another company.

Analytics (3): LinkedIn, Meta, HotjarAdvertising (2): Google Cloud, MicrosoftMarketing automation (1): ActiveCampaignLive chat (1): reviewed: IntercomCDN (1): UNPKGOther (3): Customer data platform: Segment; Reviews: Trustpilot; usually detected as Security: Amazon Web ServicesUnclassified (1): no technology detected from them: LottieFiles

12 third parties by category: Analytics 3Advertising 2Marketing automation 1Live chat 1CDN 1Other 3Unclassified 1

Third parties 12 · 61 requests
Intercom intercomcdn.com, intercom.io, intercomassets.com 12% of the page's requests 17
Google Cloudsubprocessor DoubleClick Floodlight Google Analytics Google Tag Manager 8% of the page's requests 11
Trustpilot Trustpilot 6% of the page's requests 9
Microsoft Microsoft Advertising 4% of the page's requests 6
ActiveCampaign ActiveCampaign 2% of the page's requests 3
LinkedIn Linkedin Insight Tag 2% of the page's requests 3
Meta Facebook Pixel 2.9.435 2% of the page's requests 3
Hotjar Hotjar 1% of the page's requests 2
LottieFiles lottiefiles.com 1% of the page's requests 2
Segment Segment 1.84.3 1% of the page's requests 2
UNPKG LottieFiles Unpkg 1% of the page's requests 2
Amazon Web Servicessubprocessor on.aws <1% of the page's requests 1
First party 1 · 78 requests
ClickSend Google Font API Intercom Nginx Open Graph PWA Priority Hints Prism Varnish core-js 3.26.1 56% of the page's requests 78

8 tracked companies loaded by the homepage are not in ClickSend's subprocessor list. A website can use a service without it processing customer data.

Subprocessor of (2)CSV of the companies listing ClickSend · Atom feed of the companies listing ClickSend

2 companies
  • InMoment inmoment.com Email Service Provider (Survey Invitations)
  • Postcall postcall.io

Service statusCSV of ClickSend's status page incidents · Atom feed of ClickSend's status page incidents

Aug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: 1 incident (1 minor)Sep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reportedOct 1: no incident reportedOct 2: no incident reportedOct 3: no incident reportedOct 4: no incident reportedOct 5: no incident reportedOct 6: no incident reportedOct 7: no incident reportedOct 8: no incident reportedOct 9: no incident reportedOct 10: no incident reportedOct 11: no incident reportedOct 12: no incident reportedOct 13: no incident reportedOct 14: no incident reportedOct 15: no incident reportedOct 16: no incident reportedOct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: no incident reportedOct 21: no incident reportedOct 22: no incident reportedOct 23: no incident reportedOct 24: no incident reportedOct 25: no incident reportedOct 26: no incident reportedOct 27: no incident reportedOct 28: no incident reportedOct 29: no incident reportedOct 30: no incident reportedOct 31: no incident reportedNov 1: no incident reportedNov 2: no incident reportedNov 3: no incident reportedNov 4: no incident reportedNov 5: no incident reportedNov 6: no incident reportedNov 7: no incident reportedNov 8: no incident reportedNov 9: no incident reportedNov 10: no incident reportedNov 11: no incident reportedNov 12: no incident reported

90 days agotoday

  • 1 incident in 90 days
  • 0 major or critical
  • 6 days typical time to resolve
BeganIncidentImpactLasted
EU Posts Delayed – Essential Maintenanceminor6 days
Network Issue in Australia (Telstra)minor45 h 57 min
Message Delivery Degradationmajor21 h 6 min
United Kingdom SMS - Degradation for inbound SMS towards Swedish and a subset of United Kingdom long virtual numbersminor5 days
Telstra SMS Issuemajor3 h 23 min
UK Outage/Connection Issues - formerly Dashboard Outage (UK Customers)major22 h 49 min
ShortURL Flagged by Microsoftminor24 h 29 min
Global Network experiencing issuesmajor27 min

Incidents per month

0 2 4 Dec 2025: 1 incident (1 major) · typical time to resolve 22 h 49 min Jan 2026: 0 incidents Feb 2026: 1 incident (1 major) · typical time to resolve 3 h 23 min Mar 2026: 0 incidents Apr 2026: 0 incidents May 2026: 1 incident (1 minor) · typical time to resolve 5 days Jun 2026: 1 incident (1 major) · typical time to resolve 21 h 6 min Jul 2026: 1 incident (1 minor) · typical time to resolve 45 h 57 min Aug 2026: 0 incidents Sep 2026: 1 incident (1 minor) · typical time to resolve 6 days Oct 2026: 0 incidents Nov 2026: 0 incidents Dec 2025Jan 2026Feb Mar Apr May Jun Jul Aug Sep Oct Nov

critical major minor no impact stated

Components affected

ComponentIncidentsBar
Letters1
Postcards1

As ClickSend's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by ClickSend's subprocessorsCSV of incidents reported by vendors ClickSend lists · Atom feed of incidents reported by vendors ClickSend lists

32 reported incidents in the last 30 days, by 2 of the vendors ClickSend lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that ClickSend was involved.

DateCompanyIncidentImpactLasted
SinchDelivery Issue SMS Verfication China - China Mobile minorongoing
SinchDelivery Issue - United States - AT&T minor3 h 22 min
SinchPost-Incident Notification - Customer Dashboard login no impact stated—
SinchService Degradation - Customer Dashboard minor1 h 12 min
SinchDelivery Issue France - Bouygues Telecom minor13 h 58 min
SinchChatlayer - EU and US Regions Outage no impact stated—
SinchDelivery Issue - SMS Verification - China minor3 days
SinchDelivery Issue Czech Republic - T-Mobile minor4 h 7 min
SinchDelivery Issue - France minor4 h 5 min
SinchDelivery Issue Spain - DigiMobil minor40 min
SinchDelivery Issue Colombia - Claro minor2 h 39 min
SinchDelivery Issue Sweden - Telavox minor48 min
SinchDelivery Issue Canada - ICE Wireless minor6 h 17 min
SinchPost-Incident Notification - United States & Canada - All destinations no impact stated—
SinchDelivery Issue Bolivia - Entel minor4 h 20 min
SinchDelivery Issue United States - Google Voice minor3 h 19 min
DatadogMetrics query are disrupted major2 h 29 min
SinchDelivery Issue Belgium - VOOmobile & MobiStar minor6 h 13 min
SinchDelivery Issue United States - AT&T minor42 min
DatadogElevated Error Rates for Workflow Automation, App Builder, Bits Code, Bits Agent Builder major56 min
SinchService Degradation - Customer Dashboard and Account Balance major2 h 32 min
SinchService Degredation - Lookup API minor10 min
SinchDelivery Issue Sweden - Telia minor11 h 45 min
SinchDelivery Issue Nicaragua - Tigo minor8 h 27 min
SinchDelivery Issue Brazil - SurfTelecom minor12 h 5 min

And 7 more. All of them: CSV · Who is around them.

ChangesCSV of ClickSend's changes · Atom feed of ClickSend's changes

See the list as we read it on any date: Time machine

None since tracking began.

Rating badge for ClickSend's site

ClickSend transparency rating

It updates with the rating.

<a href="https://thirdpartyindex.com/vendors/clicksend"><img src="https://thirdpartyindex.com/badge/clicksend.svg" alt="ClickSend transparency rating on Third Party Index" height="20"></a>
[![ClickSend transparency rating on Third Party Index](https://thirdpartyindex.com/badge/clicksend.svg)](https://thirdpartyindex.com/vendors/clicksend)