Third Party Index

Airwallex US

airwallex.com

Transparency

Strong

Breakdown
Subprocessor list30 / 30
Processing locations8 / 8
Purposes7 / 7
Data processing addendum12 / 12
Trust centernot found0 / 8
Privacy policy6 / 6
security.txt6 / 6
Security pagenot found0 / 5
Status page5 / 5
Vulnerability disclosurenot found0 / 5
Pages still reachable8 / 8
Total82 / 100

Only documents we can retrieve count: a page behind a login or a broken link scores nothing.

Badge

Airwallex US transparency rating

For Airwallex US's own site; it updates with the rating.

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Documents

DocumentVerifiedChangedEvidence
Subprocessor list snapshot
Data processing addendum snapshot
Privacy policy snapshot
Terms snapshot
security.txt snapshot
Status page statuspage snapshot

Subprocessors

24 third parties. CSV · Atom

NamePurposeLocationListed since
Adobe Marketo Engage Marketing Automation; Marketing automation and campaign orchestrationGlobal
Cloudflare Network Security; Network security and anti-DDoSGlobal
Concentrix Customer support function; KYC / Customer Service / MonitoringGlobal
Databricks AI / Data Platform; Unified data & AI platform (warehouse, engineering, ML, governance)Global
DataZoo Identity Verification / Fraud Prevention; KYC services, particularly for Australian onboarding flowsAustralia
Dialpad VoIP calling and AI-powered transcription/analytics for customer-facing calls; Voice / Call AnalyticsGlobal
Equinix Colocation for Visa / Mastercard / UPI connectivity, HSMs and card‑scheme infrastructure; Hardware data centre serviceGlobal
Forter Fraud Prevention; Fraud detection engine processing end-user and transaction data to recommend approve/decline/additional checksGlobal
Google Ads Advertising / Acquisition; Customer and prospect acquisition and marketing analyticsGlobal
Google Cloud Platform (GCP) Cloud Infrastructure; Primary cloud platform for hosting applications and managing customer/transaction data workloadsGlobal
Google Looker Analytics and dashboarding on customer, product and financial data; Business IntelligenceGlobal
Infobip Customer Communications (Messaging); WhatsApp API and tools for customer and sales messagingGlobal
Lorikeet AI Support Automation; AI-driven customer support automation layered on support channelsGlobal
Mailgun Customer Communications (Email); Transactional email delivery for KYC and other internal and customer notificationsGlobal
MessageBird Customer Communications (SMS); Global SMS/communications platform for user notifications and alertsGlobal
One Clipboard, Inc. d/b/a Splash Event Management; Event management: invitations, landing pages, guest lists for customer/partner eventsGlobal
Onfido Global identity verification provider processing IDs, selfies and related PII for onboarding; Identity Verification / Fraud PreventionGlobal
OpenAI AI / LLM Infrastructure; LLM provider used for development of AI products and internal toolingGlobal
Oracle ERP / Finance; ERP / procurement / EPM stackGlobal
Refinitiv Identity Verification / Fraud Prevention; User identity verification and fraud detectionGlobal
Salesforce CRM; Primary CRM for customer relationship managementGlobal
Splunk Platform Analytics/Monitoring; Platform analytics, outage detection, and security monitoringGlobal
Twilio Customer Communications (SMS and Email); Email provider for user notifications and messaging (e.g. sending invoices via Billing); SMS/MMS and notification delivery for 2FA, onboarding, risk and transaction alertsGlobal
Zendesk Central customer support platform for tickets, workflows, escalations and support analytics; Customer Support / TicketingGlobal

Listed as a subprocessor by (3)

Purposes as each company states them.

Service status

Jul 1: before our history of this status pageJul 2: before our history of this status pageJul 3: before our history of this status pageJul 4: before our history of this status pageJul 5: before our history of this status pageJul 6: before our history of this status pageJul 7: before our history of this status pageJul 8: before our history of this status pageJul 9: before our history of this status pageJul 10: before our history of this status pageJul 11: before our history of this status pageJul 12: before our history of this status pageJul 13: before our history of this status pageJul 14: before our history of this status pageJul 15: before our history of this status pageJul 16: before our history of this status pageJul 17: before our history of this status pageJul 18: before our history of this status pageJul 19: before our history of this status pageJul 20: before our history of this status pageJul 21: before our history of this status pageJul 22: before our history of this status pageJul 23: before our history of this status pageJul 24: before our history of this status pageJul 25: before our history of this status pageJul 26: 1 incident (1 minor)Jul 27: no incident reportedJul 28: no incident reportedJul 29: 1 incident (1 minor)Jul 30: no incident reportedJul 31: no incident reportedAug 1: no incident reportedAug 2: no incident reportedAug 3: no incident reportedAug 4: no incident reportedAug 5: no incident reportedAug 6: no incident reportedAug 7: no incident reportedAug 8: no incident reportedAug 9: no incident reportedAug 10: no incident reportedAug 11: no incident reportedAug 12: no incident reportedAug 13: no incident reportedAug 14: no incident reportedAug 15: 1 incident (1 major)Aug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: 1 incident (1 minor)Sep 15: no incident reportedSep 16: 1 incident (1 minor)Sep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reported

90 days agotoday

BeganIncidentImpactLasted
Google Pay outageminor29 min
Increased latency in Web Appminor—
Degraded performance in Payments via Mastercardmajor1 h 6 min
Third-party outage causing PIX payment failuresminor1 h 44 min
Third-party outage causing PIX payment failuresminor7 h 49 min

Incidents per month

0 2 4 Jul 2026: 2 incidents (2 minor) · partial: our history begins Jul 26 · typical time to resolve 7 h 49 min Aug 2026: 1 incident (1 major) · typical time to resolve 1 h 6 min Sep 2026: 2 incidents (2 minor) · typical time to resolve 29 min Jul 2026AugSep

critical major minor no impact stated before or partly before our history

Components affected

ComponentIncidents
Payments 4
Singapore 1
Web App 1

As Airwallex US's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Changes

None since tracking began.