Third Party Index

Frontify

frontify.com

Subprocessors

10 third parties, 3 affiliates. CSV · Atom

NamePurposeLocationListed since
ActiveCampaign (Postmark) Transactional email serviceUSA (Adequate Jurisdiction (Provider is certified under the Data Privacy Framework))
Amazon Web Services AICloud service provider and AI services, incl. Amazon Bedrock, Amazon Textract, and Amazon Rekognition to power the AI FeaturesGermany or USA (depending on the individual agreement between Frontify and the customer) (Adequate Jurisdiction (Provider is certified under the Data Privacy Framework))
Amplitude Anonymized product analyticsGermany (Adequate Jurisdiction (Provider is certified under the Data Privacy Framework))
Datadog Monitoring and observability of the Frontify PlatformGermany (Adequate Jurisdiction (Provider is certified under the Data Privacy Framework))
EverAfter Customer Hub operation (incl. onboarding and enablement/ communication and updates/ self-Service support and education/ account management/ automated renewals for Growth and Self-Guided customers)Germany (Adequate Jurisdiction)
Intercom In-app support / User onboarding / Feedback collection / Product updates / Knowledge baseUSA (Adequate Jurisdiction (Provider is certified under the Data Privacy Framework))
Langfuse Monitoring and analysis of the AI Features’ input and outputsIreland (Adequate Jurisdiction)
Microsoft AIAzure AI services to power the AI FeaturesGermany (Adequate Jurisdiction (Provider is certified under the Data Privacy Framework))
Splunk Security Information and Event Management tool (SIEM)Germany (Adequate Jurisdiction (Provider is certified under the Data Privacy Framework))
TwicPics SAS Support servicesFrance (Adequate Jurisdiction)
Frontify affiliates (3)
NamePurposeLocationListed since
Frontify Inc. Support servicesUSA (SCC)
Frontify Deutschland GmbH Support servicesGermany (Adequate Jurisdiction)
Frontify UK Ltd. Support servicesUnited Kingdom (Adequate Jurisdiction)

Compliance

Certified
Says it complies with

Certifications as Frontify's trust center lists them; reports are usually shared on request (evidence)

Service status

Jul 3: no incident reportedJul 4: no incident reportedJul 5: no incident reportedJul 6: no incident reportedJul 7: no incident reportedJul 8: no incident reportedJul 9: no incident reportedJul 10: no incident reportedJul 11: no incident reportedJul 12: no incident reportedJul 13: no incident reportedJul 14: no incident reportedJul 15: no incident reportedJul 16: no incident reportedJul 17: no incident reportedJul 18: no incident reportedJul 19: no incident reportedJul 20: no incident reportedJul 21: no incident reportedJul 22: no incident reportedJul 23: no incident reportedJul 24: 1 incident (1 minor)Jul 25: no incident reportedJul 26: no incident reportedJul 27: no incident reportedJul 28: no incident reportedJul 29: no incident reportedJul 30: no incident reportedJul 31: no incident reportedAug 1: no incident reportedAug 2: no incident reportedAug 3: no incident reportedAug 4: no incident reportedAug 5: no incident reportedAug 6: no incident reportedAug 7: no incident reportedAug 8: no incident reportedAug 9: no incident reportedAug 10: no incident reportedAug 11: no incident reportedAug 12: no incident reportedAug 13: no incident reportedAug 14: no incident reportedAug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reported

90 days agotoday

  • 1 incident in 90 days
  • 0 major or critical
  • 1 h 58 min typical time to resolve
BeganIncidentImpactLasted
Degraded Performanceminor1 h 58 min
Degraded Performanceno impact stated33 min
Degraded Performanceminor13 min
Asset processing and delivery broken for some assetsmajor16 h 35 min
Partial outage due to AWS issue - SelfServiceno impact stated4 h 4 min
Partial outage due to AWS issueno impact stated1 min

Incidents per month

0 2 4 Oct 2025: 3 incidents (1 major, 2 no impact stated) · typical time to resolve 4 h 4 min Nov 2025: 0 incidents Dec 2025: 0 incidents Jan 2026: 1 incident (1 minor) · typical time to resolve 13 min Feb 2026: 0 incidents Mar 2026: 1 incident (1 no impact stated) · typical time to resolve 33 min Apr 2026: 0 incidents May 2026: 0 incidents Jun 2026: 0 incidents Jul 2026: 1 incident (1 minor) · typical time to resolve 1 h 58 min Aug 2026: 0 incidents Sep 2026: 0 incidents Oct 2025Nov Dec Jan 2026Feb Mar Apr May Jun Jul Aug Sep

critical major minor no impact stated

Components affected

ComponentIncidents
Frontify Enterprise Application - DataCenter EU1

As Frontify's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Changes

None since tracking began.

Rating badge for Frontify's site

Frontify transparency rating

It updates with the rating.

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