Lago

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Lago declares 9 subprocessors in its subprocessor list, which we last checked on Nov 12, 2026 (evidence). They include Amazon Web Services, Sentry and ClickHouse. No published changes since we first read it on Sep 28, 2026. 6 tracked vendors name Lago as a subprocessor, including Groq, Mistral and Gladia.

Subprocessors CSV · Atom DORA draft CSV what's this? · 

9 third parties.

NamePurposeLocationListed since
Amazon Web Services, Inc. (AWS)
Cloud hosting, compute, storage, database, caching, and networking infrastructure, and delivery of emails sent on behalf of customers (such as invoices, credit notes and payment receipts) through Amazon SES. Processes customer account data, billing events, usage records, and email recipient addresses and message content.
United States or EU, depending on customer datacenter election
ClickHouse, Inc. Analytics database for usage metering and event aggregation. Processes usage events and metering data.United States or EU, depending on customer datacenter election
Functional Software, Inc. (Sentry) Application error tracking and performance monitoring. May process user identifiers and IP addresses in error traces.United States or EU, depending on customer datacenter election
incident.io Ltd Incident management, alerting, and on-call scheduling. Processes internal operational data only.EU (Belgium)
Mistral AI AIAI model inference for platform features. May process customer billing data and usage patterns.France
Nango, Inc.
Integration platform — Lago builds connectors on top of the Nango API to sync customer account data, invoice data, and CRM records with third-party systems (e.g., HubSpot, Xero, NetSuite, Avalara, Anrok). Only activated if the customer uses a supported integration.
United States
Peaberry Software, Inc. (Customer.io)
Delivery of Lago's own product and lifecycle communications to its customers. Does not deliver emails sent on behalf of customers. Processes email addresses and customer identifiers.
United States
Pylon Labs, Inc. Customer support ticketing and communication. Processes customer contact information and support request content.United States
RisingWave Labs, Inc.
Managed stream processing (RisingWave Cloud) for real-time usage and wallet balance computation. Processes usage events and replicated billing data such as customer, subscription, plan, and wallet records.
EU

Web TechnologiesCSV · Atom

Lago's homepage made 83 requests to 1 domain.

First party 1 · 83 requests
Lago Amazon CloudFront Amazon Web Services HTTP/3 Lucide Next.js 16.3.8 Next.js App Router Open Graph PWA Priority Hints Radix UI React Turbopack Webpack c15t 100% of the page's requests 83

Subprocessor of (6)CSV · Atom

6 companies
  • Cerebrium cerebrium.ai Billing and metering; Usage records, invoices, customer billing details
  • Gladia gladia.io Payments
  • Groq groq.com GroqCloud Billing & Invoicing
  • Laravel laravel.com Billing provider
  • Mistral mistral.ai Billing; Products: All Products under a paid subscription
  • SurrealDB surrealdb.com Metering and Usage-Based Billing Provider

ComplianceCSV · Atom

Certified
Says it complies with

Certifications as Lago's trust center lists them; reports are usually shared on request (evidence)

Service statusCSV · Atom

Aug 15: no incident reportedAug 16: no incident reportedAug 17: 1 incident (1 minor)Aug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: 1 incident (1 minor)Aug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: 1 incident (1 minor)Sep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: 1 incident (1 minor)Sep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reportedOct 1: no incident reportedOct 2: no incident reportedOct 3: no incident reportedOct 4: no incident reportedOct 5: no incident reportedOct 6: no incident reportedOct 7: no incident reportedOct 8: no incident reportedOct 9: no incident reportedOct 10: no incident reportedOct 11: no incident reportedOct 12: no incident reportedOct 13: no incident reportedOct 14: no incident reportedOct 15: no incident reportedOct 16: no incident reportedOct 17: no incident reportedOct 18: no incident reportedOct 19: 3 incidents (3 minor)Oct 20: no incident reportedOct 21: no incident reportedOct 22: no incident reportedOct 23: no incident reportedOct 24: no incident reportedOct 25: no incident reportedOct 26: no incident reportedOct 27: no incident reportedOct 28: no incident reportedOct 29: no incident reportedOct 30: no incident reportedOct 31: no incident reportedNov 1: 1 incident (1 minor)Nov 2: no incident reportedNov 3: no incident reportedNov 4: no incident reportedNov 5: no incident reportedNov 6: no incident reportedNov 7: no incident reportedNov 8: no incident reportedNov 9: no incident reportedNov 10: no incident reportedNov 11: no incident reportedNov 12: no incident reported

90 days agotoday

  • 8 incidents in 90 days
  • 0 major or critical
  • 10 min typical time to resolve
BeganIncidentImpactLasted
Degraded performance on our APIminor6 min
Degraded performance on our APIminor6 min
Degraded performance on our APIminor5 min
Degraded performance on our APIminor11 min
Degraded performance on our APIminor10 min
Degraded performance on our APIminor3 h 28 min
Degraded performance on our APIminor57 min
Degraded performance on our APIminor5 min

Incidents per month

0 3 6 Mar 2026: 1 incident (1 minor) · partial: our history begins Mar 25 · typical time to resolve 13 min Apr 2026: 3 incidents (1 minor, 2 no impact stated) · typical time to resolve 17 min May 2026: 5 incidents (1 critical, 1 major, 1 minor, 2 no impact stated) · typical time to resolve 7 min Jun 2026: 5 incidents (2 minor, 3 no impact stated) · typical time to resolve 36 min Jul 2026: 6 incidents (6 minor) · typical time to resolve 27 min Aug 2026: 3 incidents (3 minor) · typical time to resolve 5 min Sep 2026: 2 incidents (2 minor) · typical time to resolve 3 h 28 min Oct 2026: 3 incidents (3 minor) · typical time to resolve 6 min Nov 2026: 1 incident (1 minor) · typical time to resolve 6 min Mar 2026Apr May Jun Jul Aug Sep Oct Nov

critical major minor no impact stated before or partly before our history

As Lago's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by Lago's subprocessorsCSV · Atom

25 reported incidents in the last 30 days, by 5 of the vendors Lago lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Lago was involved.

DateCompanyIncidentImpactLasted
PylonMicrosoft outage - Outlook, Teams minorongoing
SentryUS issues feed throwing intermittent errors minor51 min
ClickHouseProvisioning and scaling operations may take longer in AWS ap-northeast-1 Tokyo minor7 h 38 min
PylonSlack Integration Connection Issues major3 h 13 min
incident.ioDisruption to Slack incident channels and messages major4 h 24 min
SentryAccount emails not being delivered major42 min
SentryEU region replay ingestion latency minor48 min
Customer.ioCustomers are Unable to add new Email Sending Domains major30 min
PylonDelay in Analytics Data minor3 h 16 min
SentryIngestion delays across all data minor1 h 10 min
PylonInbound Email Delays minor1 h 17 min
SentryDelays in spans and transactions processing major1 h 45 min
SentrySentry.io dashboard and API is down critical1 h 32 min
ClickHouseSQL Console database connection outage minor49 min
incident.ioSentry integration degraded minor1 h 56 min
SentrySentry dashboard is down critical4 h 21 min
Customer.ioCustomer.io UI is currently unavailable for some customers minor24 min
ClickHouseDegraded support ticket submission and response minor2 h 47 min
SentryIncreased latency processing integration webhooks minor20 min
SentrySentry.io not loading in US region critical59 min
SentrySentry.io not loading major3 h 17 min
ClickHouseGoogle Cloud Outage minor6 h 44 min
SentrySentry is down critical53 min
PylonPlatform loading issues no impact stated—
SentryIngestion Halted for EAP data in EU major2 h 33 min

Who is around them.

ChangesCSV · Atom

See the list as we read it on any date: Time machine

None since tracking began.

Rating badge for Lago's site

Lago transparency rating

It updates with the rating.

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