Gladia

gladia.io

Gladia declares 11 subprocessors in its subprocessor list, which we last checked on Nov 12, 2026 (evidence). They include Amazon Web Services, Google Cloud and OpenAI. No published changes since we first read it on Oct 30, 2026. 10 tracked vendors name Gladia as a subprocessor, including Zendesk, Forethought Technologies and Momentum.

Subprocessors CSV of Gladia's subprocessors · Atom feed of Gladia's subprocessors DORA draft CSV of Gladia's subprocessors as declared by Gladia what's this? · 

11 third parties.

NamePurposeLocationListed since
Amazon Web Services Cloud providerEU, US
gcp Cloud provider
Lago PaymentsEU
Modal Cloud providerEU, US
OpenAI AIEngineering, ProcessingEU, US
OVHcloud Cloud computing service provider; Cloud providerEU, US
Plain Customer support
Pyannote Computing; DiarizationEU, US
Shadow Cloud ComputingEU, US
Stripe Finance and payments
Together AI AIProcessingEU, US

Web TechnologiesCSV of Gladia's web technologies · Atom feed of Gladia's web technologies

Gladia's homepage made 148 requests to 28 domains, and 14 services controlled by another company.

Analytics (5): Clay, Meta, Snitcher, Contentsquare, HotjarAdvertising (4): Google Cloud, Reddit, Inc., X Corp.; usually detected as Advertising: MicrosoftCDN (2): jsDelivr; reviewed: imgixMarketing automation (1): HubSpotCookie compliance (1): reviewed: AxeptioOther (1): SEO: Ahrefs

14 third parties by category: Analytics 5Advertising 4CDN 2Marketing automation 1Cookie compliance 1Other 1

Third parties 14 · 64 requests
HubSpot HubSpot 8% of the page's requests 12
Google Cloudsubprocessor DoubleClick Floodlight Google Analytics Google Tag Manager 7% of the page's requests 11
Axeptio axept.io 7% of the page's requests 10
Microsoft clarity.ms 3% of the page's requests 5
Clay Clay Web Intent 3% of the page's requests 4
Meta Facebook Pixel 2.9.439 3% of the page's requests 4
Snitcher Snitcher 3% of the page's requests 4
Contentsquare Contentsquare 2% of the page's requests 3
Reddit, Inc. Reddit Ads 2% of the page's requests 3
X Corp. Twitter Ads 2% of the page's requests 3
imgix imgix.net 1% of the page's requests 2
Ahrefs Ahrefs <1% of the page's requests 1
Hotjar Hotjar <1% of the page's requests 1
jsDelivr jsDelivr <1% of the page's requests 1
First party 1 · 84 requests
Gladia Axeptio HSTS Microsoft Clarity Open Graph PostHog Priority Hints React Vercel core-js 3.18.3 styled-components 5.3.1 57% of the page's requests 84

10 tracked companies loaded by the homepage are not in Gladia's subprocessor list. A website can use a service without it processing customer data.

Subprocessor of (10)CSV of the companies listing Gladia · Atom feed of the companies listing Gladia

10 companies
  • Attention attention.com Call transcription services
  • Forethought Technologies forethought.ai
  • Garba garba.ai Speech-to-text transcription
  • meetergo meetergo.com Speech recognition: turns the caller's speech into text
  • Momentum momentum.io Provides transcription processing for a subset of our Momentum AI services.
  • NEXT nextapp.co Speech-to-text
  • Noota noota.io Transcription Services
  • Sales Kong saleskong.com Transcription
  • Sana sanalabs.com
  • Zendesk zendesk.com Provides natural language processing services for voice-related features.

ComplianceCSV of Gladia's compliance · Atom feed of Gladia's compliance

Certified
Says it complies with

Certifications as Gladia's trust center lists them; reports are usually shared on request (evidence)

Service statusCSV of Gladia's status page incidents · Atom feed of Gladia's status page incidents

Aug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: 1 incident (1 minor)Sep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: 1 incident (1 minor)Sep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: 1 incident (1 minor)Sep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: 1 incident (1 minor)Sep 22: 3 incidents (1 critical, 1 minor, 1 no impact stated)Sep 23: 2 incidents (1 critical, 1 minor)Sep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: 1 incident (1 minor)Sep 29: no incident reportedSep 30: no incident reportedOct 1: no incident reportedOct 2: no incident reportedOct 3: 1 incident (1 minor)Oct 4: 1 incident (1 minor)Oct 5: no incident reportedOct 6: no incident reportedOct 7: 1 incident (1 critical)Oct 8: no incident reportedOct 9: no incident reportedOct 10: no incident reportedOct 11: no incident reportedOct 12: no incident reportedOct 13: no incident reportedOct 14: no incident reportedOct 15: no incident reportedOct 16: no incident reportedOct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: no incident reportedOct 21: no incident reportedOct 22: no incident reportedOct 23: no incident reportedOct 24: no incident reportedOct 25: no incident reportedOct 26: no incident reportedOct 27: no incident reportedOct 28: no incident reportedOct 29: no incident reportedOct 30: no incident reportedOct 31: no incident reportedNov 1: no incident reportedNov 2: no incident reportedNov 3: no incident reportedNov 4: no incident reportedNov 5: no incident reportedNov 6: no incident reportedNov 7: no incident reportedNov 8: no incident reportedNov 9: no incident reportedNov 10: no incident reportedNov 11: no incident reportedNov 12: no incident reported

90 days agotoday

  • 13 incidents in 90 days
  • 3 major or critical
  • 1 h 4 min typical time to resolve
  • 1 h 16 min longest major
BeganIncidentImpactLasted
[Europe] Pre-Recorded is in a degraded statecritical1 h 16 min
[Europe] Pre-Recorded is in a degraded stateminor26 min
[Europe] Pre-Recorded is in degraded stateminor18 min
[Europe] Add-ons is in a degraded stateminor2 min
Real-time and Pre-recorded is having issueminor1 h 32 min
Global Incident - Pre-Recorded / Real-Timecritical1 h 4 min
Real Time outagecritical1 min
Timeoutsno impact stated20 min

Incidents per month

0 6 12 May 2026: 2 incidents (2 minor) · partial: our history begins May 3 · typical time to resolve 6 h 15 min Jun 2026: 2 incidents (1 critical, 1 minor) · typical time to resolve 7 h 19 min Jul 2026: 11 incidents (1 major, 9 minor, 1 no impact stated) · typical time to resolve 30 min Aug 2026: 0 incidents Sep 2026: 10 incidents (2 critical, 7 minor, 1 no impact stated) · typical time to resolve 1 h 4 min Oct 2026: 3 incidents (1 critical, 2 minor) · typical time to resolve 26 min Nov 2026: 0 incidents May 2026Jun Jul Aug Sep Oct Nov

critical major minor no impact stated before or partly before our history

As Gladia's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by Gladia's subprocessorsCSV of incidents reported by vendors Gladia lists · Atom feed of incidents reported by vendors Gladia lists

60 reported incidents in the last 30 days, by 5 of the vendors Gladia lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Gladia was involved.

DateCompanyIncidentImpactLasted
OpenAIElevated errors affecting the Microsoft 365 connector minorongoing
OpenAIGPT-image-2.5 and 2.6 Sunburst & Flare High error rate minor32 min
OpenAIUnable to start new Workspace Agent runs critical9 h 42 min
OpenAIElevated errors affecting logins, sign-ups, and ChatGPT features minor8 min
ModalSome Sandboxes experiencing creation failures minor23 min
OpenAIIncorrect cost data in Costs API exports no impact stated2 h 20 min
OpenAIElevated Errors On API minor42 min
PlainHelp Center errors no impact stated—
OpenAIElevated ChatGPT Conversation Errors minor52 min
PlainIntermittent API errors on write actions minor2 h 54 min
OpenAIElevated errors with image generation minor1 h 49 min
OpenAIElevated error rates with some U.S. business Mastercards no impact stated3 days
OpenAIChatGPT Work and Dots Errors minor13 h 6 min
OpenAIElevated error rates across paid ChatGPT plans minor1 h 54 min
PlainDelays in incoming emails minor1 h 55 min
PlainSome Sidekick requests failing minor10 min
OpenAIFile upload errors in ChatGPT minor4 h 52 min
PlainDelays receiving Slack messages in Plain minor11 min
StripeElevated Instant Payouts failures no impact stated2 h 5 min
LagoDegraded performance on our API minor6 min
OpenAIElevated errors with search in Dots, ChatGPT Work, and certain ChatGPT thinking experiences minor1 h 35 min
OpenAIElevated errors for GPT Image 2 API image edits minor4 h 1 min
PlainReporting data delayed minor47 min
PlainElevated errors across the Plain app, API and help centers major19 min
StripeElevated Issuing errors from 17:13 - 20:41 UTC minor4 h 36 min

And 35 more. All of them: CSV · Who is around them.

ChangesCSV of Gladia's changes · Atom feed of Gladia's changes

See the list as we read it on any date: Time machine

None since tracking began.

Rating badge for Gladia's site

Gladia transparency rating

It updates with the rating.

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