incident.io

incident.io

incident.io declares 20 subprocessors in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Google Cloud, OpenAI and Microsoft. The list last changed on Nov 2, 2026: 1 added, 1 removed. 21 tracked vendors name incident.io as a subprocessor, including turbopuffer, Paddle and Honeycomb.

Subprocessors CSV of incident.io's subprocessors · Atom feed of incident.io's subprocessors DORA draft CSV of incident.io's subprocessors as declared by incident.io what's this? · 

20 third parties.

NamePurposeLocationListed since
Anthropic AIArtificial Intelligence ProviderUnited States
ElevenLabs AITranscriptionUnited States
Fivetran Analytics Infrastructure ProviderUnited States
Google Cloud InfrastructureEuropean Regions
Hex Data Analytics ToolUnited States
Merge.dev To manage employee on-call coverageUnited States
Microsoft Teams (for clients using Microsoft Teams as their Communications Platform) Customer SupportUnited Kingdom
Omni Data Analytics ToolUnited States
OpenAI AIArtificial Intelligence ProviderUnited States
Planhat Account Management SupportEuropean Regions
Pylon Customer SupportUnited States
Recall TranscriptionUnited States
Sentry Exception TrackingUnited States
Slack Customer SupportUnited States
Svix Send Product WebhooksUnited States
Telnyx SMS, Phone and email notificationsUnited States
Temporal Workflow OrchestrationEuropean Regions
Twilio SMS, Phone and email notificationsUnited States
WhatsApp Business Platform (operated by Meta Platforms, Inc.) To send/receive on-call notificationsUnited States
WorkOS SCIM/SAML Authentication FlowsUnited States

Web TechnologiesCSV of incident.io's web technologies · Atom feed of incident.io's web technologies

incident.io's homepage made 217 requests to 30 domains, 15 services controlled by another company, and 2 domains not identified.

Advertising (4): Google Cloud, Reddit, Inc., Onescreen; usually detected as Advertising: MicrosoftAnalytics (4): Clay, LinkedIn, Leadfeeder, CloudflareMarketing automation (2): GetVector, Inc., HubSpotLive chat (1): Qualified.com, Inc.Cookie compliance (1): iubendaOther (3): usually detected as CMS: Sanity; usually detected as Issue trackers: Sentry; usually detected as Security: Amazon Web Services

15 third parties by category: Advertising 4Analytics 4Marketing automation 2Live chat 1Cookie compliance 1Other 3

Third parties 15 · 107 requests
Qualified.com, Inc. Qualified 16% of the page's requests 35
Google Cloudsubprocessor DoubleClick Floodlight Google Analytics Google Hosted Libraries Google Tag Manager jQuery 3.6.3 12% of the page's requests 25
GetVector, Inc. Vector 6% of the page's requests 13
HubSpot HubSpot 4% of the page's requests 8
Clay Clay Web Intent 2% of the page's requests 4
Microsoftsubprocessor clarity.ms 2% of the page's requests 4
LinkedIn Linkedin Insight Tag 1% of the page's requests 3
Reddit, Inc. Reddit Ads 1% of the page's requests 3
iubenda iubenda 1% of the page's requests 3
Leadfeeder Leadfeeder <1% of the page's requests 2
Onescreen Onescreen <1% of the page's requests 2
Sanity sanity.io <1% of the page's requests 2
Amazon Web Services s3-us-west-2.amazonaws.com <1% of the page's requests 1
Cloudflare Cloudflare Browser Insights <1% of the page's requests 1
Sentrysubprocessor sentry.io <1% of the page's requests 1
Unknown 2 · 3 requests

cr-relay.comusbrowserspeed.com

First party 1 · 107 requests
incident.io Framer Motion HSTS LottieFiles Microsoft Clarity Next.js 16.4.5 Next.js App Router Open Graph Priority Hints RSS Radix UI React Sanity Sanity.io Segment 1.84.3 Sentry Swiper Turbopack Vercel Webpack core-js 3.49.0 49% of the page's requests 107

7 tracked companies loaded by the homepage are not in incident.io's subprocessor list. A website can use a service without it processing customer data.

Subprocessor of (21)CSV of the companies listing incident.io · Atom feed of the companies listing incident.io

21 companies
  • Aiven aiven.io
  • ArborXR arborxr.com Incident Management and Status Page
  • Doozy doozy.live Operational monitoring and alerts
  • Fiddler AI fiddler.ai Operational incident management
  • FINBOURNE finbourne.com
  • Fly.io fly.io Incident response and on-call management
  • FundApps fundapps.co
  • Hasura hasura.io
  • Honeycomb honeycomb.io Incident tracking and response
  • Infracost infracost.io Incident management, used internally to detect, manage, and resolve operational incidents affecting our platform.
  • Jimdo jimdo.com
  • Lago getlago.com Incident management, alerting, and on-call scheduling. Processes internal operational data only.
  • Paddle paddle.com Paddle's platform for on-call, incident response, and status page.; Status Page
  • Reducto reducto.ai Incident management, operational communications, and alerts; Operational incident-management subprocessor; may process alerts, debugging context, and customer metadata. No customer document content by design.
  • Restate restate.dev Alerting and incident management, public service status; Incident Response
  • Tella tella.tv To manage incidents and investigate issues in our production systems, including with its AI assistant.
  • Tinybird tinybird.co Ltd. incident management tool used to alert Tinybird’s on-call team of incidents
  • turbopuffer turbopuffer.com Production monitoring and alerting
  • Unify unifygtm.com Incident Management; Used to coordinate our incident response and on-call. Stores limited customer data referenced while diagnosing issues.
  • Vasco vasco.app Operations
  • Zuplo zuplo.com

ComplianceCSV of incident.io's compliance · Atom feed of incident.io's compliance

Certified
Says it complies with

Certifications as incident.io's trust center lists them; reports are usually shared on request (evidence)

Service statusCSV of incident.io's status page incidents · Atom feed of incident.io's status page incidents

Aug 14: no incident reportedAug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: 1 incident (1 minor)Aug 19: no incident reportedAug 20: 1 incident (1 minor)Aug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reportedOct 1: no incident reportedOct 2: 1 incident (1 minor)Oct 3: no incident reportedOct 4: no incident reportedOct 5: no incident reportedOct 6: no incident reportedOct 7: no incident reportedOct 8: no incident reportedOct 9: no incident reportedOct 10: no incident reportedOct 11: no incident reportedOct 12: no incident reportedOct 13: no incident reportedOct 14: no incident reportedOct 15: no incident reportedOct 16: no incident reportedOct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: no incident reportedOct 21: no incident reportedOct 22: no incident reportedOct 23: no incident reportedOct 24: no incident reportedOct 25: no incident reportedOct 26: no incident reportedOct 27: no incident reportedOct 28: no incident reportedOct 29: no incident reportedOct 30: no incident reportedOct 31: no incident reportedNov 1: no incident reportedNov 2: 1 incident (1 minor)Nov 3: no incident reportedNov 4: no incident reportedNov 5: no incident reportedNov 6: no incident reportedNov 7: no incident reportedNov 8: no incident reportedNov 9: no incident reportedNov 10: no incident reportedNov 11: 1 incident (1 major)

90 days agotoday

  • 5 incidents in 90 days
  • 1 major or critical
  • 1 h 56 min typical time to resolve
  • 4 h 24 min longest major
BeganIncidentImpactLasted
Disruption to Slack incident channels and messagesmajor4 h 24 min
Sentry integration degradedminor1 h 56 min
Login errors for subset of Slack Enterprise Grid customersminor1 h 13 min
Increased latency in Microsoft Teamsminor1 h 48 min
Issue with listing alerts in the public API and dashboardminor—
Delays in webhooks from Opsgenieminor1 h 7 min
AI features degradedmajor—
Issues affecting login with SAMLcritical2 h 22 min

Incidents per month

0 2 4 Dec 2025: 3 incidents (3 minor) · typical time to resolve 3 h 28 min Jan 2026: 1 incident (1 minor) · typical time to resolve 23 min Feb 2026: 1 incident (1 minor) · typical time to resolve 5 h 39 min Mar 2026: 4 incidents (2 minor, 2 no impact stated) · typical time to resolve 2 h 21 min Apr 2026: 2 incidents (2 minor) · typical time to resolve 21 min May 2026: 3 incidents (1 critical, 1 major, 1 minor) · typical time to resolve 7 h 47 min Jun 2026: 1 incident (1 minor) · typical time to resolve 40 min Jul 2026: 1 incident (1 critical) · typical time to resolve 2 h 22 min Aug 2026: 4 incidents (1 major, 3 minor) · typical time to resolve 1 h 48 min Sep 2026: 0 incidents Oct 2026: 1 incident (1 minor) · typical time to resolve 1 h 13 min Nov 2026: 2 incidents (1 major, 1 minor) · typical time to resolve 4 h 24 min Dec 2025Jan 2026Feb Mar Apr May Jun Jul Aug Sep Oct Nov

critical major minor no impact stated

As incident.io's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by incident.io's subprocessorsCSV of incidents reported by vendors incident.io lists · Atom feed of incidents reported by vendors incident.io lists

313 reported incidents in the last 30 days, by 12 of the vendors incident.io lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that incident.io was involved.

DateCompanyIncidentImpactLasted
SentryUS issues feed throwing intermittent errors minor51 min
PylonSlack Integration Connection Issues major3 h 13 min
TwilioSMS Delivery Failures from Twilio to Turkcell Turkey minor3 h 54 min
SentryAccount emails not being delivered major42 min
TwilioRetroactive Incident Impacting Twilio Usage APIs no impact stated1 min
ElevenLabsScribe v3 Live outage major1 h 53 min
AnthropicElevated errors on Fable 52 and Mythos 52 no impact stated1 min
TwilioIssue resolved minor1 h 43 min
SentryEU region replay ingestion latency minor48 min
TwilioSMS Delivery Receipt Delays from Twilio Phone Numbers to Movistar Venezuela minor3 h 26 min
TwilioGateway API (Lookup API) Failure Increase on Verizon in United States minor10 h 23 min
OpenAIIncorrect cost data in Costs API exports no impact stated2 h 20 min
OpenAIElevated Errors On API minor42 min
TwilioWhatsApp Business API Message Send Failures minor16 h 29 min
OpenAIElevated ChatGPT Conversation Errors minor52 min
TwilioVoice Call Failures from a Subset of Twilio Phone Numbers to Chile minor19 h 20 min
TwilioVoice Call Audio Quality Degradation, Silent and One-Way Audio between Twilio and Multiple Networks in United Kingdom minor5 h 18 min
TwilioSMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Italy minor3 h 14 min
TwilioSMS Delivery Delays and Failures from Twilio to Spusu United Kingdom minor3 h 26 min
TwilioSMS Delivery Receipt Delays from Twilio to Bouygues Telecom France minor13 h 31 min
TwilioSMS Delivery Failures from Network Subscribers in Germany to a Subset of Twilio Long Codes minor8 h 40 min
TwilioSMS Delivery Failures from Twilio to ETL Laos minor16 h 8 min
TwilioSMS Delivery Failures from Twilio to MTN Nigeria minor6 h
OpenAIElevated errors with image generation minor1 h 49 min
TwilioSilent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EnStream in Canada minor14 h 12 min

And 288 more. All of them: CSV · Who is around them.

ChangesCSV of incident.io's changes · Atom feed of incident.io's changes

See the list as we read it on any date: Time machine

  1. Removed subprocessor: Explo evidence: subprocessor: Explo list before and after: subprocessor: Explo
  2. Added subprocessor: Temporal evidence: subprocessor: Temporal list before and after: subprocessor: Temporal
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