incident.io
Transparency
Breakdown
| Subprocessor list | 30 / 30 | |
| Processing locations | 8 / 8 | |
| Purposes | 7 / 7 | |
| Data processing addendum | 12 / 12 | |
| Trust center | 8 / 8 | |
| Privacy policy | 6 / 6 | |
| security.txt | 6 / 6 | |
| Security page | 5 / 5 | |
| Status page | 5 / 5 | |
| Vulnerability disclosure | 5 / 5 | |
| Pages still reachable | 8 / 8 | |
| Total | 100 / 100 |
Only documents we can retrieve count: a page behind a login or a broken link scores nothing.
Badge
For incident.io's own site; it updates with the rating.
<a href="https://thirdpartyindex.com/vendors/incident-io"><img src="https://thirdpartyindex.com/badge/incident-io.svg" alt="incident.io transparency rating on Third Party Index" height="20"></a>[](https://thirdpartyindex.com/vendors/incident-io)Documents
| Document | Verified | Changed | Evidence |
|---|---|---|---|
| Trust center vanta | snapshot | ||
| Subprocessor list | snapshot | ||
| Data processing addendum | snapshot | ||
| Privacy policy | snapshot | ||
| Terms | snapshot | ||
| Security page | snapshot | ||
| security.txt | snapshot | ||
| Status page incident.io | snapshot | ||
| Security advisories | snapshot |
Subprocessors
| Name | Purpose | Location | Listed since |
|---|---|---|---|
| Anthropic | Artificial Intelligence Provider | United States | |
| ElevenLabs | Transcription | United States | |
| Explo | Data Analytics Tool | United States | |
| Fivetran | Analytics Infrastructure Provider | United States | |
| Cloud Infrastructure | European Regions | ||
| Hex | Data Analytics Tool | United States | |
| Merge.dev | To manage employee on-call coverage | United States | |
| Microsoft Teams (for clients using Microsoft Teams as their Communications Platform) | Customer Support | United Kingdom | |
| Omni | Data Analytics Tool | United States | |
| OpenAI | Artificial Intelligence Provider | United States | |
| Planhat | Account Management Support | European Regions | |
| Pylon | Customer Support | United States | |
| Recall | Transcription | United States | |
| Sentry | Exception Tracking | United States | |
| Slack | Customer Support | United States | |
| Svix | Send Product Webhooks | United States | |
| Telnyx | SMS, Phone and email notifications | United States | |
| Twilio | SMS, Phone and email notifications | United States | |
| WhatsApp Business Platform (operated by Meta Platforms, Inc.) | To send/receive on-call notifications | United States | |
| WorkOS | SCIM/SAML Authentication Flows | United States |
Listed as a subprocessor by (7)
Purposes as each company states them.
Aiven aiven.io
Fly.io fly.io Incident response and on-call management
Hasura hasura.io
Honeycomb honeycomb.io Incident tracking and response
Paddle paddle.com Paddle's platform for on-call, incident response, and status page.; Status Page
Zuplo zuplo.com
turbopuffer turbopuffer.com Production monitoring and alerting
Changes
None since tracking began.