ngrok

ngrok.com

ngrok declares 21 subprocessors in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Google Cloud, OpenAI and Stripe. No published changes since we first read it on Sep 23, 2026. 3 tracked vendors name ngrok as a subprocessor, including Ruddr, Ocean.io and Reelist.

Subprocessors CSV · Atom DORA draft CSV what's this? · 

21 third parties.

NamePurposeLocationListed since
Amazon Infrastructure Provider providing hosting services and storage.United States, Singapore, Australia, Germany, India, Japan, Brazil
Anthropic AICustomer Selectable AI Model ProviderUnited States
Apollo Marketing AutomationUnited States
Clearbit Data EnrichmentUnited States
ClickHouse Business IntelligenceUnited States
Datadog AnalyticsUnited States
DeepSeek Customer Selectable AI Model ProviderPeople's Republic of China
Google Analytics, Collaboration and Communication for internal use. Customer Selectable AI Model Provider within AI Gateway.United States
Hightouch Data ServicesUnited States
HubSpot Marketing platformUnited States
Kimi.ai Customer Selectable AI Model ProviderSingapore
Mailgun Marketing AutomationUnited States
MiniMax Customer Selectable AI Model ProviderUnited States
OpenAI AICustomer Selectable AI Model ProviderUnited States
Plain Customer SupportUnited States, United Kingdom, European Economic Area
Qwen Cloud Customer Selectable AI Model ProviderSingapore
Salesforce Customer Relationship ManagementUnited States
Stripe Payment ProcessingUnited States
Tencent Cloud Customer Selectable AI Model ProviderSingapore
Z.ai Customer Selectable AI Model ProviderSingapore
Zendesk Customer SupportUnited States

Web TechnologiesCSV · Atom

ngrok's homepage made 128 requests to 2 domains, and 1 service controlled by another company.

Cookie compliance (1): usually detected as Cookie compliance: Ketch

1 third party by category: Cookie compliance 1

Third parties 1 · 4 requests
Ketch ketchcdn.com 3% of the page's requests 4
First party 1 · 124 requests
ngrok Google Tag Manager HSTS Open Graph PostHog Priority Hints Radix UI React React Router 8 97% of the page's requests 124

Subprocessor of (3)CSV · Atom

3 companies
  • Ocean.io ocean.io Secure tunneling for development and testing workflows.
  • Reelist reelist.com Dev software
  • Ruddr ruddr.com Ingress platform for local development

ComplianceCSV · Atom

Certified
Says it complies with

Certifications as ngrok's trust center lists them; reports are usually shared on request (evidence)

Service statusCSV · Atom

Aug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: 1 incident (1 no impact stated)Aug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: 1 incident (1 no impact stated)Sep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: 2 incidents (2 major)Sep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: 1 incident (1 minor)Sep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reportedOct 1: no incident reportedOct 2: no incident reportedOct 3: no incident reportedOct 4: no incident reportedOct 5: no incident reportedOct 6: no incident reportedOct 7: no incident reportedOct 8: no incident reportedOct 9: no incident reportedOct 10: no incident reportedOct 11: no incident reportedOct 12: no incident reportedOct 13: no incident reportedOct 14: no incident reportedOct 15: no incident reportedOct 16: no incident reportedOct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: no incident reportedOct 21: no incident reportedOct 22: no incident reportedOct 23: no incident reportedOct 24: no incident reportedOct 25: no incident reportedOct 26: no incident reportedOct 27: no incident reportedOct 28: no incident reportedOct 29: no incident reportedOct 30: no incident reportedOct 31: no incident reportedNov 1: no incident reportedNov 2: no incident reportedNov 3: no incident reportedNov 4: no incident reportedNov 5: no incident reportedNov 6: no incident reportedNov 7: no incident reportedNov 8: no incident reportedNov 9: no incident reportedNov 10: no incident reportedNov 11: no incident reportedNov 12: no incident reported

90 days agotoday

  • 5 incidents in 90 days
  • 2 major or critical
  • 1 h 42 min typical time to resolve
  • 1 h 42 min longest major
BeganIncidentImpactLasted
SSO session validation errors on dashboard.ngrok.comminor5 h 26 min
Error when signing in via SSOmajor1 h 42 min
Endpoints using traffic policies are erroneously hitting limitsmajor1 h 24 min
New accounts or newly created authtokens are not able to connectno impact stated36 min
User invites disruptionno impact stated—
Delays issuing certificatesminor8 h 48 min
SSO Login to the ngrok Dashboard is currently redirecting back to the login pageno impact stated23 min
Delay in generating and renewing certificates for custom domainsno impact stated2 h 8 min

Incidents per month

0 2 4 Dec 2025: 0 incidents Jan 2026: 1 incident (1 minor) · typical time to resolve 2 h 3 min Feb 2026: 0 incidents Mar 2026: 2 incidents (1 major, 1 minor) · typical time to resolve 38 h 31 min Apr 2026: 1 incident (1 major) · typical time to resolve 1 h 59 min May 2026: 2 incidents (2 no impact stated) · typical time to resolve 2 h 8 min Jun 2026: 1 incident (1 minor) · typical time to resolve 8 h 48 min Jul 2026: 0 incidents Aug 2026: 1 incident (1 no impact stated) Sep 2026: 4 incidents (2 major, 1 minor, 1 no impact stated) · typical time to resolve 1 h 42 min Oct 2026: 0 incidents Nov 2026: 0 incidents Dec 2025Jan 2026Feb Mar Apr May Jun Jul Aug Sep Oct Nov

critical major minor no impact stated

Components affected

ComponentIncidents
Dashboard (https://dashboard.ngrok.com)3

As ngrok's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by ngrok's subprocessorsCSV · Atom

142 reported incidents in the last 30 days, by 11 of the vendors ngrok lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that ngrok was involved.

DateCompanyIncidentImpactLasted
OpenAIUnable to start new Workspace Agent runs criticalongoing
OpenAIElevated errors affecting logins, sign-ups, and ChatGPT features minor8 min
ClickHouseProvisioning and scaling operations may take longer in AWS ap-northeast-1 Tokyo minor7 h 38 min
AnthropicElevated errors on Fable 52 and Mythos 52 no impact stated1 min
HubSpotSome HubSpot tools may be unavailable for some users no impact stated51 min
OpenAIIncorrect cost data in Costs API exports no impact stated2 h 20 min
OpenAIElevated Errors On API minor42 min
PlainHelp Center errors no impact stated—
OpenAIElevated ChatGPT Conversation Errors minor52 min
PlainIntermittent API errors on write actions minor2 h 54 min
OpenAIElevated errors with image generation minor1 h 49 min
AnthropicDegraded performance for Claude Fable 5.1 minor26 min
HightouchProcessing delay for subset of Events no impact stated—
OpenAIElevated error rates with some U.S. business Mastercards no impact stated3 days
MiniMaxElevated errors on Large Language Models (LLM) major10 min
OpenAIChatGPT Work and Dots Errors minor13 h 6 min
OpenAIElevated error rates across paid ChatGPT plans minor1 h 54 min
PlainDelays in incoming emails minor1 h 55 min
PlainSome Sidekick requests failing minor10 min
MiniMaxElevated errors on Large Language Models (LLM) major1 min
MiniMaxElevated errors on Large Language Models (LLM) major6 min
MiniMaxElevated errors on Large Language Models (LLM) major1 min
MiniMaxElevated errors on Large Language Models (LLM) major1 min
MiniMaxElevated errors on Large Language Models (LLM) major1 min
OpenAIFile upload errors in ChatGPT minor4 h 52 min

And 117 more. All of them: CSV · Who is around them.

ChangesCSV · Atom

See the list as we read it on any date: Time machine

None since tracking began.

Rating badge for ngrok's site

ngrok transparency rating

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