Hightouch
Certifications and attestations: SOC 2ISO/IEC 27001
Says it complies with: HIPAA, GDPR, CCPA/CPRA
Certifications as listed on Hightouch's trust center (evidence) ; reports themselves are usually shared on request.
Transparency
Breakdown
| Subprocessor list | 30 / 30 | |
| Processing locations | 8 / 8 | |
| Purposes | 7 / 7 | |
| Data processing addendum | not found | 0 / 12 |
| Trust center | 8 / 8 | |
| Privacy policy | 6 / 6 | |
| security.txt | not found | 0 / 6 |
| Security page | 5 / 5 | |
| Status page | 5 / 5 | |
| Vulnerability disclosure | not found | 0 / 5 |
| Pages still reachable | 8 / 8 | |
| Total | 77 / 100 |
Only documents we can retrieve count: a page behind a login or a broken link scores nothing.
Badge
For Hightouch's own site; it updates with the rating.
<a href="https://thirdpartyindex.com/vendors/hightouch"><img src="https://thirdpartyindex.com/badge/hightouch.svg" alt="Hightouch transparency rating on Third Party Index" height="20"></a>[](https://thirdpartyindex.com/vendors/hightouch)Documents
| Document | Verified | Changed | Evidence |
|---|---|---|---|
| Trust center vanta | snapshot | ||
| Subprocessor list | snapshot | ||
| Privacy policy | snapshot | ||
| Terms | snapshot | ||
| Security page | snapshot | ||
| Status page statuspage | snapshot |
Subprocessors
| Name | Purpose | Location | Listed since |
|---|---|---|---|
| Amazon Web Services, Inc. | Data Hosting and Processing | USA, Ireland, London, Frankfurt | |
| Anthropic, Inc. | AI LLM Services | USA | |
| Chili Piper, Inc. | Marketing Automation | USA | |
| DataDog, Inc. | Monitoring, alerting, and logging of all infrastructure and client-facing applications | USA | |
| dbt Labs, Inc. (dbt Cloud) | Data Analytics | USA | |
| Glean | AI for internal customer support | USA | |
| Google LLC | Data Hosting and Processing | USA, London, Netherlands, Frankfurt | |
| HotJar, Ltd. | Usage Analytics | Malta, Ireland | |
| Microsoft Corporation | Cloud Hosting | USA | |
| Omni Analytics, Inc. | Data Analytics | USA | |
| OpenAI, LLC | Service Provider for AI functionality | USA | |
| Salesforce, Inc. | Customer Relationship Management | USA | |
| Slack Technologies, LLC | Customer support and communications | USA, Ireland | |
| Snowflake, Inc. | Cloud Hosting and Infrastructure Provider | USA |
Listed as a subprocessor by (15)
Purposes as each company states them.
Anaconda anaconda.com Reverse ETL & data movement
BioRender biorender.com
Browserbase browserbase.com Data Synchronization Platform; Provides a data synchronization platform for transferring data between Browserbase systems and business applications. Processes customer account information, usage metrics, and operational data for synchronization with Browserbase's sales, marketing, and customer success platforms.
Cartesia cartesia.ai Reverse ETL and data syncing; San Francisco, CA, USA
DataCamp datacamp.com Data Integration; Data Syncing Platform
DoiT doit.com Customer data and marketing activation platform
Double doublehq.com Database management ETL
Employment Hero employmenthero.com Data analytics; Processing Activity: Automated syncing of business data from source systems into the data warehouse via Fivetran for analytics and reporting. Syncing data from the warehouse into business applications for activation and operational use. GDPR Transfer Mechanism: Standard Contractual Clauses
HackerRank hackerrank.com Reverse data infrastructure extraction, transforming, and loading within AWS
Hex hex.tech
Iterable iterable.com Data Import (Reverse ETL).
LaunchDarkly launchdarkly.com
Livestorm livestorm.co
Vendr vendr.com Data Integration
ngrok ngrok.com Data Services
Service status
9 incidents in the last 90 days (1 major or critical, 5 minor, 3 with no stated impact) · typically resolved in 52 min · longest major: 1 h 12 min
| Began | Incident | Impact | Lasted |
|---|---|---|---|
| Hightouch sync run delays | none | — evidence | |
| Slow Application Loading and Intermittent UI Errors | minor | 1 h 25 min evidence | |
| Elevated sync errors | none | — evidence | |
| Elevated Sync Errors | minor | 52 min evidence | |
| App Errors | major | 1 h 12 min evidence | |
| Hightouch app rendering issues | minor | 30 min evidence | |
| Processing delay for subset of syncs | minor | 2 h 12 min evidence | |
| Processing delay and duplicate delivery for subset of Events | none | 1 min evidence |
As Hightouch's status page reports its own incidents (scheduled maintenance left out), read every few hours since .
Changes
None since tracking began.