Hightouch

hightouch.com

Hightouch declares 14 subprocessors in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Amazon Web Services, Google Cloud and OpenAI. No published changes since we first read it on Sep 21, 2026. 36 tracked vendors name Hightouch as a subprocessor, including LaunchDarkly, Hex and Cartesia.

Subprocessors CSV · Atom DORA draft CSV what's this? · 

14 third parties.

NamePurposeLocationListed since
Amazon Web Services, Inc. Data Hosting and ProcessingUSA, Ireland, London, Frankfurt
Anthropic, Inc. AIAI LLM ServicesUSA
Chili Piper, Inc. Marketing AutomationUSA
DataDog, Inc. Monitoring, alerting, and logging of all infrastructure and client-facing applicationsUSA
dbt Labs, Inc. (dbt Cloud) Data AnalyticsUSA
Glean AI for internal customer supportUSA
Google LLC Data Hosting and ProcessingUSA, London, Netherlands, Frankfurt
HotJar, Ltd. Usage AnalyticsMalta, Ireland
Microsoft Corporation Cloud HostingUSA
Omni Analytics, Inc. Data AnalyticsUSA
OpenAI, LLC AIService Provider for AI functionalityUSA
Salesforce, Inc. Customer Relationship ManagementUSA
Slack Technologies, LLC Customer support and communicationsUSA, Ireland
Snowflake, Inc. Cloud Hosting and Infrastructure ProviderUSA

Web TechnologiesCSV · Atom

Hightouch's homepage made 477 requests to 13 domains, and 6 services controlled by another company.

Analytics (2): Google Cloud, HubSpotCookie compliance (1): OneTrustOther (3): Appointment scheduling: Chili Piper; usually detected as CMS: Sanity; usually detected as Issue trackers: Sentry

6 third parties by category: Analytics 2Cookie compliance 1Other 3

Third parties 6 · 90 requests
Chili Pipersubprocessor Chili Piper 13% of the page's requests 61
OneTrust OneTrust 3% of the page's requests 13
Sanity sanity.io 1% of the page's requests 6
Google Cloudsubprocessor Google Analytics Google Tag Manager <1% of the page's requests 4
HubSpot HubSpot HubSpot Analytics <1% of the page's requests 3
Sentry sentry.io <1% of the page's requests 3
First party 1 · 387 requests
Hightouch Chakra UI Emotion Framer Motion GSAP HSTS Next.js 16.4.1 Open Graph Priority Hints React Sanity Sanity.io Sentry Swiper Turbopack Vercel Webpack 81% of the page's requests 387

4 tracked companies loaded by the homepage are not in Hightouch's subprocessor list. A website can use a service without it processing customer data.

Subprocessor of (36)CSV · Atom

36 companies
  • Anaconda anaconda.com Reverse ETL & data movement
  • BioRender biorender.com
  • Browserbase browserbase.com Data Synchronization Platform; Provides a data synchronization platform for transferring data between Browserbase systems and business applications. Processes customer account information, usage metrics, and operational data for synchronization with Browserbase's sales, marketing, and customer success platforms.
  • Buffer buffer.com
  • Cartesia cartesia.ai Analytics data synchronization platform; Reverse ETL and data syncing
  • CircleCI circleci.com Customer data synchronization
  • Cube Dev cube.dev Data Pipelines & Integrations: Data Sync; Provides Reverse ETL capabilities to sync warehouse data to downstream SaaS tools. Processes customer records and CRM metadata to facilitate data delivery.
  • Cypress cypress.io
  • DataCamp datacamp.com Data Integration; Data Syncing Platform
  • DoiT doit.com Customer data and marketing activation platform
  • Double doublehq.com Database management ETL
  • EasyLlama easyllama.com Data pipeline for connecting systems to our data warehouse
  • Employment Hero employmenthero.com Data analytics; Processing Activity: Automated syncing of business data from source systems into the data warehouse via Fivetran for analytics and reporting. Syncing data from the warehouse into business applications for activation and operational use. GDPR Transfer Mechanism: Standard Contractual Clauses
  • Graphite graphite.dev
  • HackerRank hackerrank.com Reverse data infrastructure extraction, transforming, and loading within AWS
  • Hex hex.tech
  • Iterable iterable.com Data Import (Reverse ETL).
  • LaunchDarkly launchdarkly.com
  • Livestorm livestorm.co
  • Lokalise lokalise.com Data activation platform
  • Modern Treasury moderntreasury.com
  • ngrok ngrok.com Data Services
  • Noom noom.com Used to analyze B2C user signups for paid acquired users. Data elements: signup date, email, user ID, user engagement data.
  • ParentSquare parentsquare.com ParentSquare/Remind application hosting.
  • Privy privy.io
  • Shortcut shortcut.com Data Analytics
  • Spellbook spellbook.com Data Processing; Syncing and transformation of client relationship management data from Snowflake to HubSpot.
  • TextExpander textexpander.com Reverse ETL from warehouse to downstream SaaS tools
  • Thinkific thinkific.com Used to transfer data between Thinkific Services and other listed Sub-processors
  • Trainual trainual.com Reverse ETL and application event tracking
  • Udemy udemy.com Intersystem data pipeline
  • Vamp vamp.io Customer data synchronization
  • Vendr vendr.com Data Integration
  • Vimeo vimeo.com Data synchronization
  • Yoodli yoodli.ai Data analytics
  • Zeplin zeplin.io Zeplin uses Hightouch for Cloud data integration services. Zeplin may transfer user data through Hightouch.

ComplianceCSV · Atom

Certified
Says it complies with

Certifications as Hightouch's trust center lists them; reports are usually shared on request (evidence)

Service statusCSV · Atom

Aug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: 1 incident (1 major)Aug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: no incident reportedSep 4: 1 incident (1 minor)Sep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: 1 incident (1 no impact stated)Sep 19: no incident reportedSep 20: no incident reportedSep 21: 1 incident (1 minor)Sep 22: no incident reportedSep 23: no incident reportedSep 24: 1 incident (1 no impact stated)Sep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: 1 incident (1 minor)Sep 30: no incident reportedOct 1: no incident reportedOct 2: no incident reportedOct 3: no incident reportedOct 4: no incident reportedOct 5: no incident reportedOct 6: no incident reportedOct 7: no incident reportedOct 8: no incident reportedOct 9: no incident reportedOct 10: no incident reportedOct 11: no incident reportedOct 12: no incident reportedOct 13: no incident reportedOct 14: no incident reportedOct 15: no incident reportedOct 16: no incident reportedOct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: no incident reportedOct 21: no incident reportedOct 22: no incident reportedOct 23: no incident reportedOct 24: no incident reportedOct 25: no incident reportedOct 26: no incident reportedOct 27: no incident reportedOct 28: no incident reportedOct 29: no incident reportedOct 30: no incident reportedOct 31: no incident reportedNov 1: no incident reportedNov 2: no incident reportedNov 3: no incident reportedNov 4: no incident reportedNov 5: no incident reportedNov 6: 1 incident (1 no impact stated)Nov 7: no incident reportedNov 8: no incident reportedNov 9: no incident reportedNov 10: no incident reportedNov 11: no incident reportedNov 12: no incident reported

90 days agotoday

  • 7 incidents in 90 days
  • 1 major or critical
  • 1 h 12 min typical time to resolve
  • 1 h 12 min longest major
BeganIncidentImpactLasted
Processing delay for subset of Eventsno impact stated—
Slow Application Loading and Intermittent UI Errorsminor1 h 9 min
Hightouch sync run delaysno impact stated—
Slow Application Loading and Intermittent UI Errorsminor1 h 25 min
Elevated sync errorsno impact stated—
Elevated Sync Errorsminor52 min
App Errorsmajor1 h 12 min
Hightouch app rendering issuesminor30 min

Incidents per month

0 3 6 Dec 2025: 2 incidents (1 major, 1 no impact stated) · typical time to resolve 34 min Jan 2026: 1 incident (1 no impact stated) Feb 2026: 1 incident (1 no impact stated) Mar 2026: 2 incidents (1 minor, 1 no impact stated) · typical time to resolve 23 min Apr 2026: 1 incident (1 minor) · typical time to resolve 2 h 2 min May 2026: 3 incidents (1 major, 2 no impact stated) · typical time to resolve 1 h 14 min Jun 2026: 1 incident (1 major) · typical time to resolve 47 min Jul 2026: 1 incident (1 minor) · typical time to resolve 40 min Aug 2026: 4 incidents (1 major, 2 minor, 1 no impact stated) · typical time to resolve 1 h 12 min Sep 2026: 5 incidents (3 minor, 2 no impact stated) · typical time to resolve 1 h 9 min Oct 2026: 0 incidents Nov 2026: 1 incident (1 no impact stated) Dec 2025Jan 2026Feb Mar Apr May Jun Jul Aug Sep Oct Nov

critical major minor no impact stated

Components affected

ComponentIncidents
Customer Studio3
Intelligence3
Reverse ETL3
AWS ap-south-1 (Mumbai)1
AWS eu-west-1 (Ireland)1
AWS us-east-1 (N. Virginia)1
Azure eastus (Virginia)1
GCP europe-west1 (Belgium)1

As Hightouch's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by Hightouch's subprocessorsCSV · Atom

76 reported incidents in the last 30 days, by 7 of the vendors Hightouch lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Hightouch was involved.

DateCompanyIncidentImpactLasted
SnowflakeINC20000347 minor32 min
OpenAIUnable to start new Workspace Agent runs criticalongoing
OpenAIElevated errors affecting logins, sign-ups, and ChatGPT features minor8 min
dbt LabsCloud IDE sessions failed to load no impact stated8 min
AnthropicElevated errors on Fable 52 and Mythos 52 no impact stated1 min
dbt LabsDegraded run performance due to dbt State service disruption no impact stated—
OpenAIIncorrect cost data in Costs API exports no impact stated2 h 20 min
OpenAIElevated Errors On API minor42 min
Chili PiperCRM actions stuck in processing major44 min
OpenAIElevated ChatGPT Conversation Errors minor52 min
OpenAIElevated errors with image generation minor1 h 49 min
AnthropicDegraded performance for Claude Fable 5.1 minor26 min
SnowflakeINC20000337 minor2 h 5 min
SnowflakeINC20000336 minor3 h 20 min
OpenAIElevated error rates with some U.S. business Mastercards no impact stated3 days
OpenAIChatGPT Work and Dots Errors minor13 h 6 min
OpenAIElevated error rates across paid ChatGPT plans minor1 h 54 min
dbt LabsJobs list and Environment pages failing to load minor3 h 24 min
dbt LabsGit errors for projects connected to GitHub over SSH major—
dbt Labsdbt Studio error loop with restarting dbt Studio minor1 h 25 min
dbt LabsExpired GitLab project access tokens not refreshing causing failures in posting commit statuses minor1 h 50 min
OpenAIFile upload errors in ChatGPT minor4 h 52 min
SnowflakeINC20000321 minor3 h 25 min
OpenAIElevated errors with search in Dots, ChatGPT Work, and certain ChatGPT thinking experiences minor1 h 35 min
OpenAIElevated errors for GPT Image 2 API image edits minor4 h 1 min

And 51 more. All of them: CSV · Who is around them.

ChangesCSV · Atom

See the list as we read it on any date: Time machine

None since tracking began.

Rating badge for Hightouch's site

Hightouch transparency rating

It updates with the rating.

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