Rootly

rootly.com

Rootly declares 28 subprocessors in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Amazon Web Services, Google Cloud and OpenAI. No published changes since we first read it on Sep 22, 2026. 5 tracked vendors name Rootly as a subprocessor, including nylas, Expel and Collibra.

Subprocessors CSV · Atom DORA draft CSV what's this? · 

28 third parties.

NamePurposeLocationListed since
Amazon Web Services (Amazon Web Services, Inc.) Hosting. Rootly’s primary cloud infrastructure: compute, application databases, object storage, queuing, and event routing.US
Anthropic (Anthropic, PBC) AIAI functionality: LLM inference for summarization, catchup, and generative featuresUS
Braintrust (Braintrust Data, Inc.) AI functionality: LLM request routing, tracing, and evaluationUS
ClickHouse Cloud Columnar analytics database for AI evaluation and product analytics—
Cloudflare (Cloudflare Inc.) Content delivery network, edge networking, and web application firewallUS
Datadog (Datadog, Inc.) Monitoring: application performance, logging, and infrastructure observabilityUS
Google Cloud (Google, Inc.) HostingUS
HubSpot (HubSpot, Inc.) Emails: CRM and customer communicationUS
Intercom (Intercom, Inc.) Live chat and customer supportAWS us-east-1
LaunchDarkly (Catamorphic Co.) Feature management: feature flag evaluation and progressive rollout targetingUS
Linear (Linear Orbit, Inc.) Support ticket trackingUS
Mailgun (Mailgun Technologies, Inc.) Transactional email deliveryUS
Metabase (Metabase, Inc.) Business intelligence. Rootly personnel run read-only queries against production application data to support customer accounts, troubleshoot issues, and analyze product usage.US
Microsoft Azure (Microsoft Corporation) HostingUS
Oliv.ai Analytics: product and customer analyticsUS
OpenAI (OpenAI, Inc.) AIAI functionality: LLM inference for summarization, catchup, and generative featuresUS
pganalyze (Duboce Labs Inc.) Monitoring: database performance and query analyticsUS
PostHog (PostHog, Inc.) Analytics: product analytics and user behavior trackingUS
Pylon (Pylon Labs, Inc.) Customer support platformUS
QuotaGuard Static IP proxy for outbound integration traffic—
Recall.ai (Hyperdoc Inc.) Meeting transcription: meeting orchestration, recording capture, and platform connectivity for AI Meeting ScribeUS
Segment (Segment.io, Inc.) Analytics: customer data platform for product analytics event routingUS (Oregon)
SendGrid (SendGrid Inc., a Twilio subsidiary) Email delivery for transactional and notification emailUS
Sentry (Functional Software, Inc.) Monitoring: application error and exception trackingUS
Slack (Slack Technologies, LLC) Communication: internal team communication and incident coordinationUS
Snowflake (Snowflake, Inc.) Data warehouse for aggregated product usage and account health analyticsUS
Stripe (Stripe, Inc.) Payment processing and subscription billingUS
Twilio (Twilio, Inc.) In-app calling and SMS for on-call paging and live call routingUS

Web TechnologiesCSV · Atom

Rootly's homepage made 130 requests to 23 domains, 8 services controlled by another company, and 2 domains not identified.

Analytics (4): HubSpot, Clay, G2.com, LinkedInAdvertising (2): Google Cloud, Reddit, Inc.Marketing automation (1): GetVector, Inc.Other (1): Form builders: Default

8 third parties by category: Analytics 4Advertising 2Marketing automation 1Other 1

Third parties 8 · 64 requests
Google Cloudsubprocessor DoubleClick Floodlight Google Analytics Google Tag Manager 15% of the page's requests 20
GetVector, Inc. Vector 10% of the page's requests 13
HubSpotsubprocessor HubSpot HubSpot Analytics 9% of the page's requests 12
Default Default (default.com) 5% of the page's requests 7
Clay Clay Web Intent 3% of the page's requests 4
G2.com G2 Track Your Prospects 2% of the page's requests 3
LinkedIn Linkedin Insight Tag 2% of the page's requests 3
Reddit, Inc. Reddit Ads 2% of the page's requests 2
Unknown 2 · 3 requests

cr-relay.comusbrowserspeed.com

First party 1 · 63 requests
Rootly Astro Cloudflare HSTS HTTP/3 Highlight.js Open Graph PostHog Priority Hints RSS Reveal.js 48% of the page's requests 63

4 tracked companies loaded by the homepage are not in Rootly's subprocessor list. A website can use a service without it processing customer data.

Subprocessor of (5)CSV · Atom

5 companies
  • Collibra collibra.com Platform monitoring and incident management
  • Contour usecontour.ai
  • Expel expel.com Production Incident Response
  • nylas nylas.com Incident Management
  • OutSystems outsystems.com Management of support tickets -Engineering software for customer support

Service statusCSV · Atom

Aug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: 1 incident (1 minor)Aug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reportedOct 1: no incident reportedOct 2: no incident reportedOct 3: no incident reportedOct 4: no incident reportedOct 5: no incident reportedOct 6: no incident reportedOct 7: no incident reportedOct 8: no incident reportedOct 9: no incident reportedOct 10: no incident reportedOct 11: no incident reportedOct 12: no incident reportedOct 13: no incident reportedOct 14: no incident reportedOct 15: no incident reportedOct 16: no incident reportedOct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: no incident reportedOct 21: no incident reportedOct 22: no incident reportedOct 23: no incident reportedOct 24: no incident reportedOct 25: no incident reportedOct 26: no incident reportedOct 27: no incident reportedOct 28: no incident reportedOct 29: no incident reportedOct 30: no incident reportedOct 31: no incident reportedNov 1: no incident reportedNov 2: no incident reportedNov 3: no incident reportedNov 4: no incident reportedNov 5: no incident reportedNov 6: no incident reportedNov 7: no incident reportedNov 8: no incident reportedNov 9: no incident reportedNov 10: no incident reportedNov 11: no incident reportedNov 12: no incident reported

90 days agotoday

  • 1 incident in 90 days
  • 0 major or critical
  • 15 min typical time to resolve
BeganIncidentImpactLasted
Some users seeing errors loading dropdowns and alert index pageminor15 min
Slack-dependent features degraded due to ongoing upstream Slack incidentminor6 h 33 min
Slack-dependent features degraded due to ongoing upstream Slack incidentcritical1 h 58 min
Marketing Site Errors Due to Upstream Webflow Issueminor7 h 32 min
Web Platform Slow to Load on Some Pagesminor2 min
Intermittent Latency in Workflowsminor1 h 13 min
Rootly.com homepage intermittently loading (upstream Webflow incident)no impact stated3 h 5 min
Rootly.com Marketing Site Loading Issuesminor13 min

Incidents per month

0 2 4 Dec 2025: 1 incident (1 minor) · typical time to resolve 13 min Jan 2026: 2 incidents (1 minor, 1 no impact stated) · typical time to resolve 3 h 5 min Feb 2026: 1 incident (1 minor) · typical time to resolve 2 min Mar 2026: 0 incidents Apr 2026: 1 incident (1 minor) · typical time to resolve 7 h 32 min May 2026: 2 incidents (1 critical, 1 minor) · typical time to resolve 6 h 33 min Jun 2026: 0 incidents Jul 2026: 0 incidents Aug 2026: 1 incident (1 minor) · typical time to resolve 15 min Sep 2026: 0 incidents Oct 2026: 0 incidents Nov 2026: 0 incidents Dec 2025Jan 2026Feb Mar Apr May Jun Jul Aug Sep Oct Nov

critical major minor no impact stated

As Rootly's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by Rootly's subprocessorsCSV · Atom

295 reported incidents in the last 30 days, by 16 of the vendors Rootly lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Rootly was involved.

DateCompanyIncidentImpactLasted
SnowflakeINC20000347 minor32 min
Twilio· SendGrid· SegmentMMS Delivery Failures from Twilio to GCI United States minor3 min
Twilio· SendGrid· SegmentSMS Delivery Failures from Twilio Long Codes to AT&T United States minorongoing
Twilio· SendGrid· SegmentSMS Delivery Failures from Twilio to Orange Sierra Leone minorongoing
Twilio· SendGrid· SegmentSMS Delivery Failures From Long Code Numbers to AT&T in the US minor1 h 19 min
Twilio· SendGrid· SegmentSMS Delivery Delays from Twilio to MTS Kazakhstan minorongoing
Twilio· SendGrid· SegmentSMS Delivery Failures from a Subset of Twilio Phone Numbers to Tcell Tajikistan minorongoing
OpenAIUnable to start new Workspace Agent runs criticalongoing
Twilio· SendGrid· SegmentMMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Small Networks in United States minorongoing
Twilio· SendGrid· SegmentSMS Delivery Failures from a Subset of Twilio Phone Numbers to K-Cell Kazakhstan minor7 h 23 min
OpenAIElevated errors affecting logins, sign-ups, and ChatGPT features minor8 min
SentryUS issues feed throwing intermittent errors minor51 min
Twilio· SendGrid· SegmentVoice Call Failures in JP1 minor3 h 51 min
SegmentOn Call Engineers are Investigating no impact statedongoing
ClickHouseProvisioning and scaling operations may take longer in AWS ap-northeast-1 Tokyo minor7 h 38 min
PylonSlack Integration Connection Issues major3 h 13 min
LinearSlack integration degraded due to Slack outage minor3 h 9 min
Twilio· SendGrid· SegmentSMS Delivery Failures from Twilio to Turkcell Turkey minor3 h 54 min
SentryAccount emails not being delivered major42 min
Twilio· SendGrid· SegmentRetroactive Incident Impacting Twilio Usage APIs no impact stated1 min
AnthropicElevated errors on Fable 52 and Mythos 52 no impact stated1 min
Twilio· SendGrid· SegmentIssue resolved minor1 h 43 min
SentryEU region replay ingestion latency minor48 min
Twilio· SendGrid· SegmentSMS Delivery Receipt Delays from Twilio Phone Numbers to Movistar Venezuela minor3 h 26 min
HubSpotSome HubSpot tools may be unavailable for some users no impact stated51 min

And 270 more. All of them: CSV · Who is around them.

ChangesCSV · Atom

See the list as we read it on any date: Time machine

None since tracking began.

Rating badge for Rootly's site

Rootly transparency rating

It updates with the rating.

<a href="https://thirdpartyindex.com/vendors/rootly"><img src="https://thirdpartyindex.com/badge/rootly.svg" alt="Rootly transparency rating on Third Party Index" height="20"></a>
[![Rootly transparency rating on Third Party Index](https://thirdpartyindex.com/badge/rootly.svg)](https://thirdpartyindex.com/vendors/rootly)