Rootly
Transparency
Breakdown
| Subprocessor list | 30 / 30 | |
| Processing locations | partial | 0 / 8 |
| Purposes | 7 / 7 | |
| Data processing addendum | not found | 0 / 12 |
| Trust center | not found | 0 / 8 |
| Privacy policy | 6 / 6 | |
| security.txt | 6 / 6 | |
| Security page | 5 / 5 | |
| Status page | not found | 0 / 5 |
| Vulnerability disclosure | 5 / 5 | |
| Pages still reachable | 8 / 8 | |
| Total | 67 / 100 |
Only documents we can retrieve count: a page behind a login or a broken link scores nothing.
Badge
For Rootly's own site; it updates with the rating.
<a href="https://thirdpartyindex.com/vendors/rootly"><img src="https://thirdpartyindex.com/badge/rootly.svg" alt="Rootly transparency rating on Third Party Index" height="20"></a>[](https://thirdpartyindex.com/vendors/rootly)Documents
| Document | Verified | Changed | Evidence |
|---|---|---|---|
| Subprocessor list | snapshot | ||
| Privacy policy | snapshot | ||
| Terms | snapshot | ||
| Security page | snapshot | ||
| security.txt | snapshot | ||
| Security advisories | snapshot |
Subprocessors
| Name | Purpose | Location | Listed since |
|---|---|---|---|
| Amazon Bedrock | Hosted model inference for AI-powered summarization, catchup, and generative features | ||
| Amazon Web Services | Primary cloud infrastructure — compute, application databases, object storage, queuing, and event routing. Rootly runs entirely on AWS. | ||
| Anthropic | LLM inference for AI-powered summarization, catchup, and generative features | ||
| Apple Push Notification service | Push notification delivery to iOS devices | ||
| AssemblyAI (via Recall.ai) | Speech-to-text transcription, summarization, PII redaction, and speaker identification | ||
| Braintrust | AI gateway and observability — LLM request routing, tracing, and evaluation | ||
| ClickHouse Cloud | Columnar analytics database for AI evaluation and product analytics | ||
| Cloudflare | Content delivery, edge networking, and web application firewall | ||
| Datadog | Application performance monitoring, logging, and infrastructure observability | ||
| Firebase Cloud Messaging | Push notification delivery to Android devices | ||
| Google Workspace (Alphabet Inc.) | Corporate email, document storage, and productivity tools used by Rootly personnel | ||
| HubSpot | CRM for account management and customer communication | ||
| Intercom (Intercom, Inc.) | In-app live chat and customer support | ||
| LaunchDarkly | Feature flag evaluation and progressive rollout targeting | ||
| Linear (Linear Orbit, Inc.) | Internal support ticket tracking | ||
| Mailgun (Sinch AB) | Transactional email delivery | ||
| Metabase | Business intelligence. Rootly personnel run read-only queries against production application data to support customer accounts, troubleshoot issues, and analyze product usage. | ||
| Oliv.ai | Product and customer analytics | ||
| OpenAI | LLM inference for AI-powered summarization, catchup, and generative features | ||
| pganalyze (Duboce Labs, Inc.) | Database performance monitoring and query analytics | ||
| PostHog | Product analytics and user behavior tracking | ||
| Pushy | Push notification delivery for devices in regions where FCM is unavailable | ||
| Pylon | Customer support platform | ||
| QuotaGuard | Static IP proxy for outbound integration traffic | ||
| Recall.ai | Meeting orchestration, recording capture, and platform connectivity for AI Meeting Scribe | ||
| Salesforce | CRM for account management and customer communication | ||
| Segment | Customer data platform for product analytics event routing | ||
| SendGrid | Transactional and notification email delivery | ||
| Sentry | Application error and exception tracking | ||
| Short.io | URL shortening for incident and retrospective links (root.ly domain) | ||
| Slack (Slack Technologies, LLC) | Internal team communication and incident coordination | ||
| Snowflake | Data warehouse for aggregated product usage and account health analytics | ||
| Stripe | Subscription billing and payment processing | ||
| Twilio | SMS and voice call delivery for on-call paging and live call routing |
Listed as a subprocessor by (2)
Purposes as each company states them.
Changes
None since tracking began.