Third Party Index

Rubrik

rubrik.com

Subprocessors CSV of Rubrik's subprocessors · Atom feed of Rubrik's subprocessors DORA draft CSV of Rubrik's subprocessors as declared by Rubrik what's this? · 

20 third parties.

NamePurposeLocationListed since
Amazon Web Services, Inc. AI
Amazon Connect is utilized as a global telephony platform to enable customers and partners to receive technical support services over the phone.; Cloud AI inference platform (Amazon Bedrock) used to deliver Rubrik AI-assisted features. Processes customer-submitted queries and associated metadata on a transient basis.; NAS CD utilizes Amazon Web Services as part of its architecture.; Used for cloud infrastructure services to support delivery of products and services, such as facilitating support file transfers, logs, etc.; Used for cloud infrastructure services to support delivery of products and services, such as facilitating support file transfers, logs, etc. AWS cloud platform. Cloud services used in the delivery and support of products and services. (AWS control plane.).; Where supported, Customers can select a Rubrik managed AWS storage location for customer data.
Australia, Germany, India, Ireland, Israel, Japan, Republic of Indonesia, Singapore, Switzerland, the United Arab Emirates, the United Kingdom, and the USA.; Australia, Germany, India, Israel, Singapore, South Africa, South Korea, Sweden, Switzerland, the UAE, the United Kingdom, and the USA.; Available in Single zone and Multi-zone redundancies for Backup tier and Multi-zone redundancy for Archive tier. AWS regions supporting single and multi-zone redundancy; USA
Atlassian Pty Ltd.
Jira. Ticketing system used to track customer reported bugs, enhancements, and support requests, including related AI-enabled features for issue management and administrative support.
USA
Box, Inc. Box. FTP services enabling customers to share large files for troubleshooting.USA
ClickHouse, Inc. Used to collect service and application logs related to Data Security Posture Management products and services.Australia, Germany, India, Ireland, Japan, Singapore, the United Kingdom, the United Arab Emirates, and the USA.
Communications, Inc.
used to support customer collaboration, including video meetings, VoIP, screen sharing, recording, transcription, and other AI-enabled audio, video, and meeting assistance features used in connection with customer technical support interactions.
dbt Labs, Inc Data transformation tool used to provide big data framework analytics.USA
DSPM infrastructure. Refer to the uses the DSPM infrastructure if DSPM table for additional subprocessors. Cloud Live workloads are selected. Refer to theDSPM table for additional subprocessors.
Google LLC AI
Cloud AI inference platform (Google Vertex AI) used to deliver Rubrik AI-assisted features. Processes customer-submitted queries and associated metadata on a transient basis.; Google cloud platform. Cloud services used in the delivery and support of products and services (Google control plane).; Where supported, Customers can select a Rubrik managed Google Cloud Platform storage location for customer data.; Workplace /Gmail: Used as a customer support communication platform.
Australia, Belgium, Germany, India, Indonesia, Israel, Japan, the Kingdom of Saudi Arabia,Singapore, Switzerland, the United Kingdom, and the USA.; Available in Multi-zone redundancy. GCP regions supported; Belgium, Chile, Denmark, Finland, Germany, Ireland, Japan, Netherlands, Norway, Singapore, Taiwan, the United Kingdom, and the USA.; USA
Intelligence table for additional subprocessors.
Logz.io, Inc. Used to collect service and application logs related to products and services.USA and Netherlands.
Microsoft Corporation AI
Cloud AI inference platform (Azure AI Foundry) used to deliver Rubrik AI-assisted features. Processes customer-submitted queries and associated metadata on a transient basis.; Microsoft Azure. Used for cloud infrastructure and hosting services to support delivery of products and services.; Where supported, Customers can select a Rubrik managed Microsoft Azure storage location for customer data.
USA
Networks, Inc. measurement of product metrics and statistics.
Okta, Inc. Used to provide authentication services for DSPM Legacy (Laminar) Platform.; Used to provide authentication within the Predibase Dataplane.Australia, Europe, Japan, the United Kingdom, and the USA.; USA
Palo Alto Used for collection, aggregation, andUSA
Predibase SaaS infrastructure. Refer to the Rubrik Agent Cloud table for additional subprocessors.
requests to one or more of the above listed platforms at any time. Individual models may be served fromany listed platform, and platform assignment
Salesforce, Inc. Service Console: Used as a customer support ticketing and case management platform.; Slack. Collaboration service used to interact with customers during support.USA
Snowflake Inc. CUSTOMER SUPPORT Big data framework used for analytics.USA
Twilio Inc. Sendgrid email service used to send notifications about the products and services to customer support teams and/or customer contacts.USA
Zoom Video Zoom. Cloud-based communications platformUSA

Subprocessor of (4)CSV of the companies listing Rubrik · Atom feed of the companies listing Rubrik

4 companies
  • Blackbaud blackbaud.com
  • Capsule8 capsule8.com Backup and recovery for Microsoft 365
  • Gallup gallup.com Backup and data protection for cloud and on-premises infrastructure
  • SOPHOS sophos.com Backup and recovery for Microsoft 365

Incidents reported by Rubrik's subprocessorsCSV of incidents reported by vendors Rubrik lists · Atom feed of incidents reported by vendors Rubrik lists

183 reported incidents in the last 30 days, by 4 of the vendors Rubrik lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Rubrik was involved.

DateCompanyIncidentImpactLasted
TwilioSMS Delivery Delays from Twilio to DigiTel Venezuela minorongoing
TwilioSMS Delivery Delays and Failures from Twilio to Zamtel Zambia minor6 h 19 min
TwilioVoice Call Failures from Network Subscribers to a Subset of Twilio South Africa Phone Numbers minor7 h 23 min
TwilioElevated Errors Affecting Sip Domain Configuration no impact stated32 min
TwilioSMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in New Zealand minorongoing
TwilioSMS Delivery Delays from a Subset of Twilio Short Codes to Onvoy Spectrum Mobile United States minor2 h 50 min
TwilioSMS Delivery Delays from Twilio Alphanumeric Sender Type to Telenor Norway minor4 h 1 min
TwilioSMS Delivery Delays from Twilio to TIM and Noverca Italia Srl Italy minor4 h 40 min
TwilioSMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs to Mobile China minorongoing
TwilioSMS Delivery Failures from a Subset of Twilio Alphanumeric Sender Type to Moov Côte d'Ivoire minor2 h 48 min
TwilioSMS Delivery Delays from Twilio to Verizon United States minor8 h 33 min
dbt LabsRun logs and artifacts missing for some runs (US Cell 3, GCP) minor30 h 36 min
TwilioVoice Call Failures from a Subset of Twilio Phone Numbers to Norway minor5 h 14 min
Box[Critical] Issues with Multiple Box Services critical5 min
TwilioTwilio SMS Delivery Issues minor6 h 27 min
Box[Medium] Issue with Enterprise Event Reports major2 h 5 min
TwilioSMS and MMS Delivery Receipt Delays from Twilio to AT&T United States minor7 h 24 min
TwilioSMS Delivery Delays from Twilio to Brisanet Brazil minorongoing
TwilioSMS Delivery Delays from Twilio to Brisanet Brazil minor58 min
TwilioSMS and MMS Delivery Delays and Delivery Receipt Delays between Twilio and AT&T in the United States minor5 h 56 min
TwilioSMS Delivery Failures from Twilio to Movistar El Salvador minorongoing
TwilioSMS Delivery Delays from Twilio to O! Kyrgyzstan minor5 h 6 min
TwilioDelays Viewing and Receiving Operator Results in Conversation Intelligence and Accessing Conversation Memory minor54 min
TwilioSMS Delivery Delays from Twilio to MTN Nigeria minor14 h 29 min
TwilioSMS Delivery Delays and Delivery Receipt Delays from Twilio to Chunghwa Telecom Taiwan minor5 h 28 min

And 158 more. All of them: CSV · Who is around them.

ChangesCSV of Rubrik's changes · Atom feed of Rubrik's changes

None since tracking began.

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