Pendo
Certifications and attestations: TX-RAMP
Says it complies with: HIPAA, GDPR, CCPA/CPRA
As listed on Pendo's trust center (evidence) ; reports themselves are usually shared on request.
Transparency
Breakdown
| Subprocessor list | 30 / 30 | |
| Processing locations | 8 / 8 | |
| Purposes | 7 / 7 | |
| Data processing addendum | 12 / 12 | |
| Trust center | 8 / 8 | |
| Privacy policy | 6 / 6 | |
| security.txt | not found | 0 / 6 |
| Security page | not found | 0 / 5 |
| Status page | 5 / 5 | |
| Vulnerability disclosure | not found | 0 / 5 |
| Pages still reachable | some unreachable this week | 0 / 8 |
| Total | 76 / 100 |
Only documents we can retrieve count: a page behind a login or a broken link scores nothing.
Badge
For Pendo's own site; it updates with the rating.
<a href="https://thirdpartyindex.com/vendors/pendo"><img src="https://thirdpartyindex.com/badge/pendo.svg" alt="Pendo transparency rating on Third Party Index" height="20"></a>[](https://thirdpartyindex.com/vendors/pendo)Documents
| Document | Verified | Changed | Evidence |
|---|---|---|---|
| Trust center vanta | snapshot | ||
| Subprocessor list vanta failing | snapshot | ||
| Data processing addendum | snapshot | ||
| Privacy policy | snapshot | ||
| Terms | snapshot | ||
| Status page statuspage | snapshot |
Subprocessors
| Name | Purpose | Location | Listed since |
|---|---|---|---|
| Amazon Web Services | **Purpose:** Email routing, legacy CDN **Location(s) of processing:** US, EU, JPN, AUS (according to customer's hosting location) | CDN and Email routing | |
| Anthropic Claude | **Purpose:** (Optional) AI functionality in product **Location(s) of processing:** US | AI-enabled functionality | |
| Core10 | **Purpose:** (Optional with purchase) Professional Services **Location(s) of processing:** US | Professional service provider | |
| Elastic.co | **Purpose:** Logging and query solution **Location(s) of processing:** US, EU, JPN, AUS (according to customer's hosting location) | Search provider | |
| Google Cloud Platform | **Purpose:** Hosting infrastructure services, (optional) AI services **Location(s) of processing:** US, EU, JPN, AUS (at customer's designation) | Hosting provider, CDN, and AI-enabled functionality. | |
| LangChain | **Purpose:** (Recommended Optional) AI agent development infrastructure **Location(s) of processing:** US or EU (according to customer's hosting location) | Monitoring and Evaluation of AI product Features | |
| Microsoft Azure | **Purpose:** (Optional) AI functionality in product **Location(s) of processing:** US, EU, or JPN (according to customer's hosting location) | AI-enabled functionality with Azure OpenAI | |
| OpenAI | **Purpose:** (Optional) AI functionality in product **Location(s) of processing:** US or EU (according to customer's hosting location) | AI-enabled functionality | |
| Tray.ai | **Purpose:** Workflow automation and systems integration **Location(s) of processing:** US, EU, JPN, AUS (according to customer's hosting location) | Data integration functionality |
Listed as a subprocessor by (48)
Purposes as each company states them.
15Five 15five.com
AVEVA aveva.com
Akana by Perforce akana.com BlazeMeter, Gliffy, Perfecto; Product Usage Analytics
Alcide alcide.io
Ambition ambition.com Product Analytics
Apolicy apolicy.io Product Analytics application
Apptio apptio.com Product usage analytics, product experience and digital adoption solutions
AssemblyAI assemblyai.com Customer Experience Platform; Used to better understand how our customers interact with our services. Pendo helps us with in-app analytics, user engagement, and collecting feedback to improve our product. This includes analyzing usage patterns to optimize user experience, delivering in-app guides, and collecting feedback.
Auvik auvik.com Product analytics
CoLab colabsoftware.com Delivers customer notifications within the CoLab application.; Product Experience Platform
Collibra collibra.com Platform usage, support and feedback analytics
Culture Amp cultureamp.com Pendo processes customer feedback and user research data, including survey responses, interview notes, support interactions, feature requests, and other product feedback submitted by authorized users. The service uses artificial intelligence and machine learning technologies to analyze unstructured text, identify themes and trends, generate summaries, categorize feedback, and provide insights to support product discovery and decision-making.; Processing activities may include the collection, storage, organization, aggregation, analysis, summarization, classification, and retrieval of feedback data. AI models may be used to generate insights, recommendations, topic clustering, sentiment analysis, and natural language summaries based on the information provided by users.
Cyberhaven cyberhaven.com Product analytics (anonymized)
DeepIntent deepintent.com Data Infrastructure Providers; Product analytics and in-application guidance across the platform interface
Digicert digicert.com Manage product analytics and customer feedback
Everbridge everbridge.com
HackerRank hackerrank.com In-Product user guidance and analytics
HighRadius highradius.com Insights and analytics on usage of the HighRadius cloud services by customers
IBM Kubecost kubecost.com Product usage analytics, product experience and digital adoption solutions
InMotion Hosting inmotionhosting.com Digital experience analytics and troubleshooting; Identifying UX friction points, errors, and performance issues; Improving product usability, stability, and customer support
Kentik kentik.com Transactional communications
Kustomer kustomer.com Data analytics; Pendo is a Software Experience Management (SXM) platform that helps companies understand and improve how users interact with their software. It provides product analytics, in-app guidance, and feedback collection tools to help teams optimize user experiences, drive adoption, and increase customer satisfaction. Essentially, Pendo helps make software better by providing insights into user behavior and enabling teams to guide users through applications.
LaunchDarkly launchdarkly.com
Level Access levelaccess.com Product experience tool; Software optimization
LogicMonitor logicmonitor.com Product Analytics & In-App Guidance
Meltwater meltwater.com User session analytics; Website usage metrics, reporting, onboarding and usage guidance
Nextiva nextiva.com Application analytics
OneTrust onetrust.com End User Behavior Analysis
OpenSesame opensesame.com Events
Orderful orderful.com Product analytics
PagerDuty pagerduty.com In-App Messaging and guides/User Experience Tools/Data Analytics Services
Panopto panopto.com Business operations
PartnerStack partnerstack.com Product Analytics
Pluralsight pluralsight.com Platform Communications Tool
Postscript postscript.io Finance
Rapid7 rapid7.com
Salesforce salesforce.com
Salesloft salesloft.com Pendo in-app guides allow product teams to highlight new features, drive desired behavior, and provide in-context support across all screens and devices, and personalized guidance offers users help when and where it's most needed; it simplifies the user experience and improves overall usability of a product experience and is also used to collect survey responses; Service provider
Showpad showpad.com User activation
SmartRecruiters smartrecruiters.com Provide SmartRecruiters customers’ application users with in-app contextual guidance and walk-throughs in order improve user adoption and deflect support tickets
Sprout Social sproutsocial.com
Sysdig sysdig.com Product Analytics application
Tableau tableau.com
UKG ukg.com
Vimeo vimeo.com In-product messaging
WebFX webfx.com Analytics; Used for app.webfx.com analytics.
Whistic whistic.com Product Analytics
Ziflow ziflow.com CRM, Customer behaviour analysis - https://www.pendo.io/legal/data-processing-addendum/; Data analytics
Service status
7 incidents in the last 90 days (3 major or critical, 3 minor, 1 with no stated impact) · typically resolved in 3 h 27 min · longest major: 21 h 21 min
| Began | Incident | Impact | Lasted |
|---|---|---|---|
| Guide targeting impacted in US Environment | critical | 34 min evidence | |
| Latency issue in US region impacting login, guide delivery and event data processing | major | 3 h 50 min evidence | |
| Intermittent sign out issue | minor | 56 min evidence | |
| Error thrown in continuing Leo conversations | minor | 36 min evidence | |
| Guide display disruption affecting the beta Web SDK | none | 3 h 27 min evidence | |
| Event processing delays | minor | 5 h 5 min evidence | |
| Data Sync Destination Failures | major | 21 h 21 min evidence | |
| Guide Targeting and Conversational AI Guide Editor Disruption | none | — evidence |
As Pendo's status page reports its own incidents (scheduled maintenance left out), read every few hours since .
Changes
None since tracking began.