Third Party Index

SonoSim

sonosim.com

Subprocessors

12 third parties. CSV · Atom

NamePurposeLocationListed since
Amazon Web Services Cloud Infrastructure; Core cloud hosting platform to manage production databases, system infrastructure, cloud computing resources, and data warehousing.Seattle, WA
Auth0 by Okta Authentication & SSO; Handles end-user identity management, multi-factor authentication, and secure enterprise Single Sign-On (SSO) configurations.Bellevue, WA
Datadog Cloud Monitoring; Monitors application uptime, infrastructure health, and tracks real-time security events/logging without storing sensitive user payloads.New York, NY
Google Analytics
Analyzes anonymized, aggregated visitor traffic and engagement metrics across public and authenticated web pages to optimize site performance and layout design.; Web Traffic Analytics
Mountain View, CA
HubSpot Preference Management; Safely records transactional preferences, product announcements, and customer communications settings tied to active user accounts.Cambridge, MA
Localize Automates real-time language translations and localized content experiences natively inside the web application UI.; In-App TranslationKingston, NY
Mixpanel Product Analytics; Tracks application engagement patterns and user interactions for the purposes of product and service improvements.San Francisco, CA
MongoDB Atlas Data Storage; Dedicated cloud document storage hosting structured application search metadata.New York, NY, USA
OpenAI AIGenerative AI Services; In-application relevancy filtering for content search features, configured strictly with zero-data retention policies to prevent public data model training.San Francisco, CA
salesforce
Centralizes business account profiles, active service agreements, and subscription boundaries to provide account teams with actionable visibility into overall client health and renewal cycles.; Customer Intelligence & Account Management
San Francisco, CA
Userflow
Powers contextual in-app guidance, feature discovery walkthroughs, and self-service resource hubs across the entire user lifecycle to drive ongoing product engagement.; Product Experience & Adoption
San Francisco, CA
Vectara Manages internal platform search capabilities and semantic indexing using Retrieval-Augmented Generation (RAG).; RAG & Vector SearchPalo Alto, CA

Compliance

Certified

Certifications as SonoSim's trust center lists them; reports are usually shared on request (evidence)

Service status

Jul 5: no incident reportedJul 6: no incident reportedJul 7: no incident reportedJul 8: no incident reportedJul 9: no incident reportedJul 10: no incident reportedJul 11: no incident reportedJul 12: no incident reportedJul 13: no incident reportedJul 14: no incident reportedJul 15: no incident reportedJul 16: no incident reportedJul 17: no incident reportedJul 18: no incident reportedJul 19: no incident reportedJul 20: no incident reportedJul 21: no incident reportedJul 22: no incident reportedJul 23: 1 incident (1 major)Jul 24: no incident reportedJul 25: no incident reportedJul 26: no incident reportedJul 27: no incident reportedJul 28: no incident reportedJul 29: no incident reportedJul 30: no incident reportedJul 31: no incident reportedAug 1: no incident reportedAug 2: no incident reportedAug 3: no incident reportedAug 4: no incident reportedAug 5: no incident reportedAug 6: no incident reportedAug 7: no incident reportedAug 8: no incident reportedAug 9: no incident reportedAug 10: no incident reportedAug 11: no incident reportedAug 12: no incident reportedAug 13: no incident reportedAug 14: no incident reportedAug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reportedOct 1: no incident reportedOct 2: no incident reported

90 days agotoday

  • 1 incident in 90 days
  • 1 major or critical
  • 1 h 54 min typical time to resolve
  • 1 h 54 min longest major
BeganIncidentImpactLasted
API Outage Impacting all SonoSim Applicationsmajor1 h 54 min
Partial Disruption on Applicationsminor42 min
SonoSim Webstore Downminor16 h 21 min
Assessments & Orientation Courses Unavailableminor31 min
Issue with Loading Courses and Assesmentsminor1 h 57 min
Issue with Loading Courses and Assesmentsminor1 h 59 min
Issues starting new coursesminor31 min
Issues with Content Searchminor40 h 45 min

Incidents per month

0 2 4 Nov 2025: 1 incident (1 minor) · partial: our history begins Nov 1 · typical time to resolve 4 h 7 min Dec 2025: 1 incident (1 minor) · typical time to resolve 40 h 45 min Jan 2026: 0 incidents Feb 2026: 1 incident (1 minor) · typical time to resolve 31 min Mar 2026: 2 incidents (2 minor) · typical time to resolve 1 h 59 min Apr 2026: 1 incident (1 minor) · typical time to resolve 31 min May 2026: 1 incident (1 minor) · typical time to resolve 16 h 21 min Jun 2026: 1 incident (1 minor) · typical time to resolve 42 min Jul 2026: 1 incident (1 major) · typical time to resolve 1 h 54 min Aug 2026: 0 incidents Sep 2026: 0 incidents Oct 2026: 0 incidents Nov 2025Dec Jan 2026Feb Mar Apr May Jun Jul Aug Sep Oct

critical major minor no impact stated before or partly before our history

Components affected

ComponentIncidents
My SonoSim Dashboard1

As SonoSim's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Changes

None since tracking began.

Rating badge for SonoSim's site

SonoSim transparency rating

It updates with the rating.

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