Third Party Index

True Anthem

trueanthem.com

True Anthem declares 9 subprocessors in its subprocessor list, which we last checked on Oct 10, 2026 (evidence). They include Google Cloud, Cloudflare and Slack. No published changes since we first read it on Oct 10, 2026.

Subprocessors CSV of True Anthem's subprocessors · Atom feed of True Anthem's subprocessors DORA draft CSV of True Anthem's subprocessors as declared by True Anthem what's this? · 

9 third parties.

NamePurposeLocationListed since
Cloudflare, Inc. Content distribution, security, abuse prevention and DNS services for web traffic transmitted to and from the Service and the marketing web siteUnited States
Google, Inc. Cloud Infrastructure for the Service and Google Workspace for office automationUnited States
Heap Inc. Marketing web site analytics service that captures and reports how users interact with the web siteUnited States
Infusion Software, Inc. E-mail marketing for Service demonstrations requests and Company newsletter subscriptionsUnited States
Pendo.io, Inc. Captures how users anonymously interact with the Service and provides usage guidance to Service usersUnited States
RB2B, Inc. Marketing automation and lead generation platform used for campaign execution, contact tracking, and performance analyticsUnited States
Slack Technologies, LLC Internal communication and real-time support for our customersUnited States
Zendesk, Inc. Provide services in relation with the processing of customer support for ServiceUnited States
Zoom Video Communications, Inc. Online video meeting provider used during real-time support sessions and business meetingsGlobal

Incidents reported by True Anthem's subprocessorsCSV of incidents reported by vendors True Anthem lists · Atom feed of incidents reported by vendors True Anthem lists

32 reported incidents in the last 30 days, by 3 of the vendors True Anthem lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that True Anthem was involved.

DateCompanyIncidentImpactLasted
ZoomService Degradation Affecting File Uploads and Downloads in Zoom Chat no impact stated15 min
ZoomService Degradation Affecting Zoom Phone and Zoom Contact Center PCI Integration in North America no impact stated11 min
HeapUser property data delayed in Heap connect syncs (US customers only) minor16 h 13 min
ZoomService Degradation Affected Inbound and Outbound Calls for Zoom Contact Center no impact stated12 min
ZoomService Degradation Affecting Zoom Calendar minor1 h 16 min
ZoomService Degradation Affecting Zoom Slides Generation in US Region minor2 h 38 min
ZoomService Degradation Affecting ZoomMate minor24 min
ZoomService Degradation Affecting Zoom Rooms Management and Workspaces Management in SA01. minor1 h 22 min
ZoomService Degradation Affected Inbound and Outbound Calls of Zoom Phone and Contact Center in North America Region no impact stated14 min
ZoomService degradation affecting Developer Documentation Website minor1 h 54 min
HeapSalesforce integration: data-in not syncing majorongoing
PendoSome Customers Unable to Connect to Pendo MCP minor12 h 29 min
ZoomService Degradation Affected Incoming and Outgoing Calls of Zoom Contact Center, Virtual Agents, Mail, Calendar, Meetings, Cloud Meeting Recordings, Webinars and Events no impact stated1 h 44 min
ZoomService Degradation Affecting Zoom for Google Workspace Add-On minor4 h 29 min
PendoPairing in Mobile is Not Functional major1 h 47 min
ZoomService Degradation Affecting Zoom Canvas, My Notes, Sheets, In App Purchases, Billing Hub, and Clips. minor1 h 20 min
ZoomService Degradation Affecting Customer Using Polycom Devices Going Offline minor14 days
ZoomAn unintended pop-up message appear for users in US and Europe regions during initial invocation of Zoom AI’s Catch Me Up feature no impact stated21 h 42 min
ZoomService Degradation Affecting Live Transcription Services. minor6 h 9 min
ZoomService Degradation Affecting Zoom Phone and Zoom Contact Center Inbound calls in India minor2 h 23 min
ZoomService Degradation Affecting Live Transcription Services. minor2 h 4 min
HeapHeap Connect Syncs: Possibility Of Stale Data minor2 h 40 min
ZoomService Degradation Affecting Zoom Tasks in US Region. no impact stated21 min
HeapThird party integration events latency impacting some customers minor15 h 51 min
ZoomService degradation affecting comment and attachment features in Zoom Canvas in US region. no impact stated13 min

And 7 more. All of them: CSV · Who is around them.

ChangesCSV of True Anthem's changes · Atom feed of True Anthem's changes

See the list as we read it on any date: Time machine

None since tracking began.

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True Anthem transparency rating

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