Labs / Time machine / Solo.io
Solo.io
The subprocessor list as we last read it, on Nov 11, 2026.
Dates are when we read the list (UTC), not when Solo.io changed it. Between two readings we don't know what it said.
tall: list changed · medium: document changed · short: read, no change · x: check failed · dotted: change dates only. Tap a tick or use the date box.
We record change dates, not every check, before Oct 11, 2026.
We have published no changes to this vendor's list; our first reading was Sep 23, 2026.
Read Nov 11, 2026 · 8 companies named as a subprocessor · stored document
| Name | Purpose | Location | First read |
|---|---|---|---|
| Google Gemini AI AI | Customer support; Solo uses the Gemini API to improve the support experience for our customers. Google doesn't use prompts or responses to improve their products., United States of America | United States of America | |
| JumpCloud | Directory, SSO, MDM | ||
| OpenAI API AI | Customer support; OpenAI API, Solo uses the OpenAI API to improve the support experience for our customers. OpenAI does not use our business data for training their models. | United States of America | |
| Planhat, Inc. | Customer support; Planhat is a cloud-based customer success portal software provider. It is compliant with SOC 2. Solo uses Planhat to organize account information relevant to our support services. | United States of America | |
| Salesforce | Sales | ||
| Slack | Collaboration; Slack is a virtual messaging and communication tool, which customers may opt to use to communicate about support requests after logging the initial request through ZenDesk. | United States of America | |
| Thena.ai (Pivoting Owl, Inc.) | Customer support; Thena.ai is an internal helpdesk automation tool to assign, manage and track support requests across ZenDesk and Slack. | United States of America | |
| Zendesk | Customer support; Zendesk is a cloud helpdesk software provider. It is compliant with SOC 2/3, ISO 27001. Solo uses Zendesk to accept customer support tickets, manage and automate the technical support services. | United States of America |
Built from the changes we published; changes we recorded without an alert (parser fixes, entries approved after review) don't appear. Where we later improved how we read a list, an earlier list may look different from the vendor's page at the time.
Gaps in our readings
No gaps since Oct 11, 2026.
All readings (35)
History starts Sep 23, 2026. Dates are UTC. Data CC BY 4.0. Shown as stored when this page was built.