Third Party Index

Upstream incidents

critical· Perplexity AI· · —

Issue with usage based billing

Listed as a subprocessor by 22 tracked vendors · 85 within 2 hops

Perplexity AI · listed by 22 tracked vendors Perplexity AIApollo · listed by 36 tracked vendors Linear · listed by 91 tracked vendors Redis · listed by 44 tracked vendors Metabase · listed by 36 tracked vendors nylas · listed by 27 tracked vendors Unbounce · listed by 6 tracked vendors Fireflies.AI · listed by 15 tracked vendors ChartMogul · listed by 23 tracked vendors Couchdrop · listed by 2 tracked vendors Red Pepper Software · listed by 1 tracked vendor Boost.space · listed by 0 tracked vendors ClickTime · listed by 0 tracked vendors Together AI · listed by 12 tracked vendors Pylon · listed by 90 tracked vendors AssemblyAI · listed by 55 tracked vendors Cartesia · listed by 19 tracked vendors Sierra Technologies · listed by 3 tracked vendors You.com · listed by 3 tracked vendors DevRev · listed by 5 tracked vendors Deepgram · listed by 70 tracked vendors Sisense · listed by 17 tracked vendors Sysdig · listed by 2 tracked vendors Apolicy · listed by 0 tracked vendors CleverTap · listed by 0 tracked vendors Relevance AI · listed by 2 tracked vendors Employment Hero · listed by 1 tracked vendor Zyte · listed by 0 tracked vendors Factors.ai · listed by 1 tracked vendor SolarWinds · listed by 25 tracked vendors Atomicwork · listed by 0 tracked vendors FirstTouch · listed by 0 tracked vendors Genezio · listed by 0 tracked vendors Hivelighter · listed by 0 tracked vendors Kasten · listed by 0 tracked vendors Maybe* · listed by 0 tracked vendors One Horizon · listed by 0 tracked vendors Raycast · listed by 0 tracked vendors SignalTo · listed by 0 tracked vendors Sliq · listed by 0 tracked vendors

Incidents

no impact stated Sinch Sinch Post-Incident Notification - Customer Dashboard Sep 9 09:00 — 29 1,181 1minor Supabase Brief connection disruptions in us-east-1 (N. Virginia) Sep 9 08:47 — 68 454 1minor Scaleway [NETI] - DC3/S45/C5 - Public switch has rebooted Sep 9 08:35 4 min 23 359 2minor Twilio· SendGrid· Segment SMS Delivery Delays from Twilio to Pelephone Israel Sep 9 02:50 5 h 18 min 828 1,916 1no impact stated Zoom Service Degradation Affecting Zoom Services Sep 9 01:09 23 h 3 min 186 1,020 1minor Qualtrics Login issues in FedRAMP environment Sep 8 20:48 43 min 20 233 1minor Gong Engage & Web App - Degraded Performance Sep 8 20:35 2 h 26 min 97 508 1minor Twilio· SendGrid· Segment SMS Delivery Delays from a Subset of Twilio Short Codes to C-spire and Dish United States Sep 8 20:34 2 h 51 min 828 1,916 7minor Twilio· SendGrid· Segment Voice Call Failures from Twilio Phone Numbers to Argentina Sep 8 20:29 9 h 13 min 828 1,916 7minor Sinch Delivery Issue Italy - Poste Mobile Sep 8 20:22 36 min 29 1,181 3major Confluent Connectivity degradation - AWS us-east-1 Sep 8 20:01 16 h 59 min 40 1,195 2minor Twilio· SendGrid· Segment SMS Delivery Receipt Delays from Twilio to Safaricom Kenya Sep 8 19:31 2 h 21 min 828 1,916 6minor Qualtrics Login issues in FedRAMP environment Sep 8 19:15 56 min 20 233 1no impact stated Netlify Elevated Errors and Latency in IAD Region Sep 8 18:28 — 13 32 2minor Gong We are currently experiencing issues with Engage Accounts Sep 8 18:10 56 min 97 508 1minor Grafana Issues with Geomap Tiles Sep 8 18:05 4 h 36 min 56 772 1no impact stated Twilio· SendGrid· Segment Twilio Messaging Services Was Degraded Sep 8 17:27 12 min 828 1,916 5minor Brevo Degraded performance - Email Links Sep 8 16:31 3 h 4 min 21 28 1no impact stated HubSpot Some HubSpot tools may be unavailable for some users Sep 8 16:21 59 min 470 1,080 2minor Twilio· SendGrid· Segment SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender IDs and Short Codes to Vodafone Italy Sep 8 16:16 23 h 13 min 828 1,916 4minor Grafana High Latency in prod-us-east-2 Sep 8 16:14 4 h 20 min 56 772 1minor GoDaddy Microsoft 365 Web Suite Degraded Sep 8 15:59 1 h 56 min 3 10 1minor Twilio· SendGrid· Segment SMS Delivery Failures from a Subset of Twilio Long Codes to Multiple Networks in France Sep 8 15:56 2 h 27 min 828 1,916 6minor bunny.net Payment Gateway Failures on Dashboard Sep 8 15:47 2 h 36 min 7 10 1minor Gorgias Help Center creation not working for new Gorgias accounts Sep 8 15:36 36 min 3 3minor Zapier Webhook Triggers and Zap Actions - Service Disruption Sep 8 14:06 3 h 1 min 130 735 1minor Pylon General error messages navigating on tickets Sep 8 13:14 21 min 93 1,119 2minor Twilio· SendGrid· Segment Voice Call Audio Quality Degradation from a Subset of Twilio Phone Numbers to Germany Sep 8 10:08 4 h 4 min 828 1,916 4no impact stated Cint Cint Platform Issue: Marketplace/Cint Exchange Degraded Respondent Experience Sep 8 09:54 1 min 1 1minor Transifex Degraded Performance Sep 8 09:20 4 h 27 min 1 1minor Twilio· SendGrid· Segment SMS Delivery Delays from Twilio to Megafon Tajikistan Sep 8 08:40 11 h 28 min 828 1,916 3minor Uanataca PCT Enterprise Query Service Unavailable - Investigating Sep 8 08:26 31 min 1 2 1minor Twilio· SendGrid· Segment SMS Delivery Delays from Twilio to Tigo Honduras Sep 8 07:36 42 min 828 1,916 3minor Optimizely CMP Analytics Data Not Displaying Sep 8 07:34 21 h 37 min 5 14 1minor LogicMonitor LogicMonitor is currently investigating potential impacts to our Alert Delivery Component(s). Sep 8 06:35 9 min 1 1minor Digicert CertCentral: Payments through credit cards are intermittently failing at the payment gateway Sep 8 05:49 1 h 22 min 2 3 1minor Sinch Delivery Issue Mexico - AT&T Sep 8 00:21 1 h 15 min 29 1,181 3minor Xero AU: Customers are experiencing errors when using Activity Statement Prefill Sep 7 23:46 7 h 21 min 32 107 1minor Workato Box Connector Performance Degradation Sep 7 23:00 — 68 720 2major Otter Meeting Agent Issues joining Microsoft Teams meetings Sep 7 22:51 18 h 4 min 3 1minor Twilio· SendGrid· Segment SMS Delivery Receipt Delays from a Subset of Twilio Long Codes to Nex-Tech Wireless United States Sep 7 22:19 22 h 15 min 828 1,916 2minor Twilio· SendGrid· Segment SMS Delivery Delays and Failures from Twilio Phone Numbers to Robi Bangladesh Sep 7 08:53 10 h 44 min 828 1,916 4minor Twilio· SendGrid· Segment SMS Delivery Delays and Failures from Twilio to Telefonica Spain Sep 7 07:34 2 h 35 min 828 1,916 2minor Twilio· SendGrid· Segment SMS Delivery Delays from Twilio to MTN Congo Sep 7 06:35 6 h 43 min 828 1,916 2minor Twilio· SendGrid· Segment MMS Delivery Delays and Failures from a Subset of Twilio Short Codes to Multiple Networks in United States Sep 7 05:55 17 h 12 min 828 1,916 1no impact stated ElevenLabs ElevenReader Elevated Error Rates Sep 7 03:17 4 h 3 min 106 1,518 1

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