Benchling

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Benchling declares 8 subprocessors in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Amazon Web Services, Google Cloud and OpenAI. No published changes since we first read it on Sep 22, 2026.

Subprocessors CSV · Atom DORA draft CSV what's this? · 

8 third parties.

NamePurposeLocationListed since
Amazon Web Services, Inc. AIInfrastructure / hosting services and storage;; multi-modal large language model managed services (via Amazon Bedrock)AI inference requests are routed globally and may be processed in any AWS regions supporting the models used.; Processing occurs primarily in: United States; Germany; Ireland
DataDog In-app monitoring and analyticsUnited States
Google AIInfrastructure / hosting services and storage; multi-modal large language model managed services (via Google Vertex AI)
AI inference requests are routed globally and may be processed in any Google Cloud regions supporting the models used.; Processing occurs primarily in: United States; UK; EU (multi-region); Australia (temporary storage for customers in the region).
OpenAI AIMulti-modal large language model services, including realtime processing of audio data for voice-based interface
AI inference requests are routed globally (except for realtime audio data processing) and may be processed in any OpenAI regions supporting the models used.; Processing occurs primarily in: United States
Segment In-app analytics for understanding how the platform is utilized by CustomersUnited States
Sentry In-app monitoring and analyticsUnited States
Snowflake Data storage and warehousingUnited States
Zendesk Customer support (in-app and email)United States

Web TechnologiesCSV · Atom

Benchling's homepage made 319 requests to 25 domains, 12 services controlled by another company, and 4 domains not identified.

Advertising (4): AdRoll, Google Cloud, Microsoft, OpenAIAnalytics (4): Amplitude, Wingify, LinkedIn, RampmetricsMarketing automation (2): Salesloft, AdobeCookie compliance (1): TranscendOther (1): usually detected as Personalisation: Contentful

12 third parties by category: Advertising 4Analytics 4Marketing automation 2Cookie compliance 1Other 1

Third parties 12 · 252 requests
Contentful ctfassets.net 25% of the page's requests 80
Salesloft Drift Salesloft 24% of the page's requests 78
AdRoll AdRoll 8% of the page's requests 27
Google Cloudsubprocessor DoubleClick Floodlight Google Analytics Google Tag Manager 7% of the page's requests 21
Microsoft Microsoft Advertising 3% of the page's requests 11
Amplitude Amplitude 3% of the page's requests 10
Wingify VWO 3% of the page's requests 9
LinkedIn Linkedin Insight Tag 1% of the page's requests 4
Transcend Transcend 1% of the page's requests 4
Adobe Marketo <1% of the page's requests 3
OpenAIsubprocessor ChatGPT Ads Measurement Pixel <1% of the page's requests 3
Rampmetrics Rampmetrics <1% of the page's requests 2
Unknown 4 · 9 requests

rampmetrics.aidriftapi.comvercel-insights.comrm-api.com

First party 1 · 58 requests
Benchling AdRoll CMP System Contentful HSTS Linkedin Ads Microsoft Clarity Next.js 14.2.35 Next.js App Router Open Graph PWA Priority Hints RSS React Three.js 186 Vercel Webpack 18% of the page's requests 58

8 tracked companies loaded by the homepage are not in Benchling's subprocessor list. A website can use a service without it processing customer data.

Incidents reported by Benchling's subprocessorsCSV · Atom

249 reported incidents in the last 30 days, by 5 of the vendors Benchling lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Benchling was involved.

DateCompanyIncidentImpactLasted
SnowflakeINC20000347 minor32 min
SegmentMMS Delivery Failures from Twilio to GCI United States minor3 min
SegmentSMS Delivery Failures from Twilio 10DLC to AT&T United States minor4 h 3 min
SegmentSMS Delivery Failures from Twilio to Orange Sierra Leone minorongoing
SegmentSMS Delivery Failures From Long Code Numbers to AT&T in the US minor1 h 19 min
SegmentSMS Delivery Delays from Twilio to MTS Kazakhstan minorongoing
SegmentSMS Delivery Failures from a Subset of Twilio Phone Numbers to Tcell Tajikistan minorongoing
OpenAIUnable to start new Workspace Agent runs criticalongoing
SegmentMMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Small Networks in United States minorongoing
SegmentSMS Delivery Failures from a Subset of Twilio Phone Numbers to K-Cell Kazakhstan minor7 h 23 min
OpenAIElevated errors affecting logins, sign-ups, and ChatGPT features minor8 min
SentryUS issues feed throwing intermittent errors minor51 min
SegmentVoice Call Failures in JP1 minor3 h 51 min
SegmentOn Call Engineers are Investigating no impact statedongoing
SegmentSMS Delivery Failures from Twilio to Turkcell Turkey minor3 h 54 min
SentryAccount emails not being delivered major42 min
SegmentRetroactive Incident Impacting Twilio Usage APIs no impact stated1 min
SegmentIssue resolved minor1 h 43 min
SentryEU region replay ingestion latency minor48 min
SegmentSMS Delivery Receipt Delays from Twilio Phone Numbers to Movistar Venezuela minor3 h 26 min
SegmentGateway API (Lookup API) Failure Increase on Verizon in United States minor10 h 23 min
OpenAIIncorrect cost data in Costs API exports no impact stated2 h 20 min
OpenAIElevated Errors On API minor42 min
SegmentWhatsApp Business API Message Send Failures minor16 h 29 min
OpenAIElevated ChatGPT Conversation Errors minor52 min

And 224 more. All of them: CSV · Who is around them.

ChangesCSV · Atom

See the list as we read it on any date: Time machine

None since tracking began.

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