Third Party Index

Cognite AS

cognite.com

Subprocessors

10 third parties. CSV · Atom

NamePurposeLocationListed since
Atlassian Tracking of issues, which may include customer information such as requester and details about the issue.Germany
Creative Software Limited Subcontractor used for 1st line support for Cognite Data Fusion and applications.Sri Lanka
Elastic International BV Processing and storage of data stored in CDF.USA, EU & Japan
Google Processing and storage of data stored in CDF.USA, EU & Japan
LogMeIn Inc. LastPass is used to manage secrets.Ireland
Microsoft Processing and storage of data stored in CDF.USA, EU & Japan
Mixpanel Usage statistics for the frontend applications are stored and processed by MixPanel.USA
Slack Used for messaging internally at Cognite. Information about alarms triggered by the system, incidents and support cases may be relayed through Slack.USA
Twilio Applies to robotic services only. Used for relaying video streams from robots to InRobot users.USA
Zendesk® Used for managing support tickets. Data sent to support will be stored and processed in this service.USA

Compliance

Certified
Says it complies with

Certifications as Cognite AS's trust center lists them; reports are usually shared on request (evidence)

Service status

Jul 3: no incident reportedJul 4: no incident reportedJul 5: no incident reportedJul 6: no incident reportedJul 7: no incident reportedJul 8: 1 incident (1 minor)Jul 9: no incident reportedJul 10: no incident reportedJul 11: no incident reportedJul 12: no incident reportedJul 13: 1 incident (1 minor)Jul 14: no incident reportedJul 15: no incident reportedJul 16: no incident reportedJul 17: no incident reportedJul 18: no incident reportedJul 19: no incident reportedJul 20: no incident reportedJul 21: no incident reportedJul 22: 1 incident (1 minor)Jul 23: no incident reportedJul 24: no incident reportedJul 25: no incident reportedJul 26: no incident reportedJul 27: no incident reportedJul 28: no incident reportedJul 29: no incident reportedJul 30: no incident reportedJul 31: no incident reportedAug 1: no incident reportedAug 2: no incident reportedAug 3: no incident reportedAug 4: no incident reportedAug 5: no incident reportedAug 6: no incident reportedAug 7: no incident reportedAug 8: no incident reportedAug 9: no incident reportedAug 10: no incident reportedAug 11: 1 incident (1 critical)Aug 12: no incident reportedAug 13: 1 incident (1 minor)Aug 14: no incident reportedAug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: 1 incident (1 critical)Aug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: 1 incident (1 no impact stated)Aug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: 1 incident (1 major)Sep 2: no incident reportedSep 3: 1 incident (1 major)Sep 4: 1 incident (1 major)Sep 5: no incident reportedSep 6: 2 incidents (1 major, 1 no impact stated)Sep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: 2 incidents (2 minor)Sep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: 2 incidents (2 minor)Sep 23: 1 incident (1 minor)Sep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: 1 incident (1 major)Sep 29: 1 incident (1 minor)Sep 30: no incident reported

90 days agotoday

  • 19 incidents in 90 days
  • 7 major or critical
  • 15 h 29 min typical time to resolve
  • 15 h 29 min longest major
BeganIncidentImpactLasted
Slow response time on OpenAI Azure models EUminorongoing
Degraded Performance - Scheduled Calculations in Chartsmajorongoing
Degraded search and data modeling indexing performanceminor18 h 22 min
Indexing in data modeling is degradedminor11 h 59 min
Degraded Data Modeling Indexing and Search in westeurope-1minor2 days
Degraded Data Modeling Availability in az-arn-001minor7 days
Data Modeling service degradation in az-tyo-gp-001minorongoing
Users experiencing HTTP 500/503 errors when searching or aggregating Data Modelsmajor3 h 17 min

Incidents per month

0 6 12 Jun 2026: 6 incidents (2 major, 4 minor) · partial: our history begins Jun 1 · typical time to resolve 5 h 14 min Jul 2026: 3 incidents (3 minor) · typical time to resolve 23 h 49 min Aug 2026: 4 incidents (2 critical, 1 minor, 1 no impact stated) · typical time to resolve 17 h 11 min Sep 2026: 12 incidents (5 major, 6 minor, 1 no impact stated) · typical time to resolve 9 h 40 min Jun 2026Jul Aug Sep

critical major minor no impact stated before or partly before our history

As Cognite AS's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Changes

None since tracking began.

Rating badge for Cognite AS's site

Cognite AS transparency rating

It updates with the rating.

<a href="https://thirdpartyindex.com/vendors/cognite-as"><img src="https://thirdpartyindex.com/badge/cognite-as.svg" alt="Cognite AS transparency rating on Third Party Index" height="20"></a>
[![Cognite AS transparency rating on Third Party Index](https://thirdpartyindex.com/badge/cognite-as.svg)](https://thirdpartyindex.com/vendors/cognite-as)