Pinecone
Certifications and attestations: SOC 2ISO/IEC 27001
Says it complies with: HIPAA, GDPR, CCPA/CPRA
As listed on Pinecone's trust center (evidence) ; reports themselves are usually shared on request.
Transparency
Breakdown
| Subprocessor list | 30 / 30 | |
| Processing locations | 8 / 8 | |
| Purposes | 7 / 7 | |
| Data processing addendum | 12 / 12 | |
| Trust center | 8 / 8 | |
| Privacy policy | 6 / 6 | |
| security.txt | not found | 0 / 6 |
| Security page | 5 / 5 | |
| Status page | 5 / 5 | |
| Vulnerability disclosure | not found | 0 / 5 |
| Pages still reachable | 8 / 8 | |
| Total | 89 / 100 |
Only documents we can retrieve count: a page behind a login or a broken link scores nothing.
Badge
For Pinecone's own site; it updates with the rating.
<a href="https://thirdpartyindex.com/vendors/pinecone"><img src="https://thirdpartyindex.com/badge/pinecone.svg" alt="Pinecone transparency rating on Third Party Index" height="20"></a>[](https://thirdpartyindex.com/vendors/pinecone)Documents
| Document | Verified | Changed | Evidence |
|---|---|---|---|
| Trust center safebase | snapshot | ||
| Subprocessor list safebase | snapshot | ||
| Data processing addendum | snapshot | ||
| Privacy policy | snapshot | ||
| Terms | snapshot | ||
| Security page | snapshot | ||
| Status page statuspage | snapshot |
Subprocessors
5 third parties, 2 affiliates. CSV · Atom
| Name | Purpose | Location | Listed since |
|---|---|---|---|
| Confluent | Event Streaming | California, USA | |
| Cloud infrastructure and hosted services | USA and customer-selected cloud regions | ||
| Pylon | Customer service and technical support | California, USA | |
| Salesforce | Customer service and technical support | California, USA | |
| Twilio | Customer notifications | USA |
Listed as a subprocessor by (10)
Purposes as each company states them.
15Five 15five.com
1mind 1mind.com Pinecone is used as Data Importer's vector database provider for storing, indexing, and querying vector embeddings and associated metadata to support retrieval and search. Data Importer processes data in this environment in a time and manner in accordance with the Agreement.
ChurnZero churnzero.com Vector Database
Help Scout helpscout.com Vector data store
New Relic newrelic.com Vector database that provides vector storage, search, matching, and document retrieval functionalities in connection with New Relic’s AI-assisted services
Storylane storylane.io IT infrastructure
TrustArc trustarc.com Vector database storing embeddings used by AI-; enabled features
Typeform typeform.com (Optional processing)\ Customer Data; Platform AI Services
Unblocked getunblocked.com Pinecone is a fully managed vector database that makes it easy to add vector search to production applications. It combines state-of-the-art vector search libraries, advanced features such as filtering, and distributed infrastructure to provide high performance and reliability at any scale
Zapier zapier.com Vector database for search features
Service status
8 incidents in the last 90 days (6 major or critical, 2 minor, 0 with no stated impact) · typically resolved in 4 h 36 min · longest major: 11 h 7 min
| Began | Incident | Impact | Lasted |
|---|---|---|---|
| [Serverless][AWS][eu-west-1] 5xx on read requests | major | 57 min evidence | |
| [Serverless][AWS][us-west-2] 5xx errors on the readpath | major | 11 h 7 min evidence | |
| 5xx errors on some control plane operations | major | 4 h 36 min evidence | |
| [SERVERLESS][GCP][us-central1] 5xx errors on some read and write requests | major | 21 min evidence | |
| [SERVERLESS][Azure][eastus2] 5xx errors for some namespaces | critical | 29 min evidence | |
| [SERVERLESS][AWS][us-east-1] Increased latency and 5xx errors for some indexes | minor | 1 h 15 min evidence | |
| [Serverless][AWS][us-east-1] Increase in freshness lag for some namespaces | minor | 4 h 54 min evidence | |
| [Serverless][Azure][eastus2] 5xx errors on some requests for some indexes | major | 4 h 47 min evidence |
As Pinecone's status page reports its own incidents (scheduled maintenance left out), read every few hours since .
Changes
None since tracking began.