Interact

interactsoftware.com

Interact declares 14 subprocessors in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Amazon Web Services, Microsoft and Twilio. No published changes since we first read it on Nov 5, 2026.

Subprocessors CSV of Interact's subprocessors · Atom feed of Interact's subprocessors DORA draft CSV of Interact's subprocessors as declared by Interact what's this? · 

14 third parties.

NamePurposeLocationListed since
Amazon Web Services (AWS) Data HostingUS
Amazon Web Services EMEA SARL Data hostingUK/EU
Interact Intranet Inc A wholly-owned Interact subsidiaryUSA
Intercom In-App chat and emailUS
Leena AI AIUSA/EU
Mailgun Technologies, Inc. Communications technology providerUSA/EU
Microsoft Azure AICloud hosting, Cloud services, Azure OpenAIUSA/EU
Mixpanel Product analytics and insightsUS
MongoDB Atlas Cloud hosted databaseEU
Mux Enhanced video capabilitiesUSA
Sideways 6 Ltd A wholly-owned Interact subsidiaryUSA/EU
Stream Communications technology provider (chat)EU
Twilio Communications technology provider (text)USA/EU
Voyage AI AIAI embeddings for internal semantic search.US

ComplianceCSV of Interact's compliance · Atom feed of Interact's compliance

Certified
Says it complies with

Certifications as Interact's trust center lists them; reports are usually shared on request (evidence)

Incidents reported by Interact's subprocessorsCSV of incidents reported by vendors Interact lists · Atom feed of incidents reported by vendors Interact lists

198 reported incidents in the last 30 days, by 7 of the vendors Interact lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Interact was involved.

DateCompanyIncidentImpactLasted
TwilioSMS Delivery Failures from Twilio to Turkcell Turkey minor3 h 54 min
TwilioRetroactive Incident Impacting Twilio Usage APIs no impact stated1 min
TwilioIssue resolved minor1 h 43 min
TwilioSMS Delivery Receipt Delays from Twilio Phone Numbers to Movistar Venezuela minor3 h 26 min
TwilioGateway API (Lookup API) Failure Increase on Verizon in United States minor10 h 23 min
TwilioWhatsApp Business API Message Send Failures minor16 h 29 min
TwilioVoice Call Failures from a Subset of Twilio Phone Numbers to Chile minor19 h 20 min
TwilioVoice Call Audio Quality Degradation, Silent and One-Way Audio between Twilio and Multiple Networks in United Kingdom minor5 h 18 min
TwilioSMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Italy minor3 h 14 min
TwilioSMS Delivery Delays and Failures from Twilio to Spusu United Kingdom minor3 h 26 min
TwilioSMS Delivery Receipt Delays from Twilio to Bouygues Telecom France minor13 h 31 min
TwilioSMS Delivery Failures from Network Subscribers in Germany to a Subset of Twilio Long Codes minor8 h 40 min
TwilioSMS Delivery Failures from Twilio to ETL Laos minor16 h 8 min
TwilioSMS Delivery Failures from Twilio to MTN Nigeria minor6 h
TwilioSilent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EnStream in Canada minor14 h 12 min
TwilioSMS Delivery Receipt Delays from Twilio to Globe Philippines minor13 h 16 min
TwilioSMS Delivery Receipt Delays from a Subset of Twilio Long Codes and Short Codes to Multiple Networks in United States minor21 h 36 min
TwilioSMS Delivery Delays from Twilio to Multiple Networks in India minor3 h 39 min
TwilioSMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in New Zealand minor2 days
TwilioSMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in Chile minorongoing
TwilioSMS Delivery Delays from Twilio to Claro Dominican Republic minor3 h 46 min
TwilioTwiML ConversationRelay Documents Page Error minor1 h 55 min
TwilioVoice Call Failures from a Subset of Twilio Phone Numbers to Chile minor3 h 44 min
IntercomElevated errors and latencies in the European hosting region. major49 min
TwilioVoice Call Audio Quality Degradation from a Subset of Twilio Mobile Numbers to Claro Colombia minor36 min

And 173 more. All of them: CSV · Who is around them.

ChangesCSV of Interact's changes · Atom feed of Interact's changes

See the list as we read it on any date: Time machine

None since tracking began.

Rating badge for Interact's site

Interact transparency rating

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