Labs / Time machine / Kustomer
Kustomer
The subprocessor list as we last read it, on Nov 11, 2026.
Dates are when we read the list (UTC), not when Kustomer changed it. Between two readings we don't know what it said.
tall: list changed · medium: document changed · short: read, no change · x: check failed · dotted: change dates only. Tap a tick or use the date box.
We record change dates, not every check, before Oct 11, 2026.
We have published no changes to this vendor's list; our first reading was Sep 22, 2026.
Read Nov 11, 2026 · 15 companies named as a subprocessor · stored document
| Name | Purpose | Location | First read |
|---|---|---|---|
| Amazon Web Services AI | Cloud Hosting Provider for Kustomer Application, SES, and AI Services including Amazon Bedrock, which serves as the AI model inference and data processing layer for Kustomer AI features; Cloud hosting and AI model processing locations are determined at time of customer onboarding | United States, Ireland, India | |
| Anthropic AI | Claude Desktop and CLI usage; Engineering | United States | |
| ClickHouse, Inc. | Cloud database provider used for high-speed analytical data processing and log storage.; Reporting and Analytics | United States | |
| Coralogix | Cloud monitoring; Infrastructure Monitoring | United States, Ireland, India | |
| Deepgram AI | Deepgram is an AI company specializing in voice AI, offering speech-to-text, text-to-speech, and language understanding capabilities through APIs. Their platform is designed for developers building voice AI applications, providing tools for transcription, analysis, and interaction with audio and video content.; Voice Transcription | United States | |
| Elastic Cloud | Limited to certain customers; Location depends on Kustomer App Region Selected at Onboarding; Search Functionality | United States or Ireland | |
| Cloud services to support GMail Channel integration.; EMail API | United States | ||
| MongoDB Atlas | Database; Database Hosting Location is decided upon at time of onboarding | United States, Ireland, India | |
| OpenAI AI | AI Features; AI Features in the Kustomer App | United States | |
| Pendo | Data analytics; Pendo is a Software Experience Management (SXM) platform that helps companies understand and improve how users interact with their software. It provides product analytics, in-app guidance, and feedback collection tools to help teams optimize user experiences, drive adoption, and increase customer satisfaction. Essentially, Pendo helps make software better by providing insights into user behavior and enabling teams to guide users through applications. | United States | |
| Postmark | Email Channel; For the EMail Channel Integration + transactional emails | United States | |
| Pubnub | PubNub is a real-time messaging and data streaming platform that enables developers to build and scale real-time applications. It provides a set of APIs and infrastructure for building applications that require low-latency communication, such as chat applications, online gaming, IoT (Internet of Things) device communication, live dashboards, and more.; Supports Chat Functionality | United States | |
| Sentry | Application Performance Monitoring & Error Tracking; Cloud monitoring | United States | |
| Snowflake | Data Warehouse (only applicable to clients with Snowflake SKU); Data storage and processing | United States, Ireland | |
| Twilio | Covers our Native Voice functionality and also limited to customers that use the SMS channel; Native Voice + SMS Channel | United States |
Built from the changes we published; changes we recorded without an alert (parser fixes, entries approved after review) don't appear. Where we later improved how we read a list, an earlier list may look different from the vendor's page at the time.
Gaps in our readings
No gaps since Oct 11, 2026.
All readings (36)
History starts Sep 22, 2026. Dates are UTC. Data CC BY 4.0. Shown as stored when this page was built.