Labs / Time machine / Vonage

Vonage

The subprocessor list as we last read it, on Nov 11, 2026.

Dates are when we read the list (UTC), not when Vonage changed it. Between two readings we don't know what it said.

Sep 22 Oct Nov on Sep 22: first reading Sep 23: document changed, list as published the same Sep 24: document changed, list as published the same Sep 27: document changed, list as published the same Sep 28: document changed, list as published the same Sep 29: document changed, list as published the same Sep 30: document changed, list as published the same Oct 1: document changed, list as published the same Oct 2: document changed, list as published the same Oct 3: document changed, list as published the same Oct 4: document changed, list as published the same Oct 5: document changed, list as published the same Oct 6: document changed, list as published the same Oct 7: document changed, list as published the same Oct 8: document changed, list as published the same Oct 9: document changed, list as published the same Oct 10: document changed, list as published the same Oct 11: document changed, list as published the same Oct 12: document changed, list as published the same Oct 13: 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changed, list as published the same Nov 10: document changed, list as published the same Nov 11: document changed, list as published the same

tall: list changed · medium: document changed · short: read, no change · x: check failed · dotted: change dates only. Tap a tick or use the date box.

We record change dates, not every check, before Oct 11, 2026.

We have published no changes to this vendor's list; our first reading was Sep 22, 2026.
Read Nov 11, 2026 · 22 companies named as a subprocessor · from www.vonage.com · stored document

NamePurposeLocationFirst read
4Auth Limited (True.id, IDLayr) Processing of phone numbers for authentication purposes.; Processing of phone numbers for identity verification purposes.USA; EU
Adaptive Mobile Security Limited Fraud prevention.USA; EU; Australia; Singapore
Aduna Global LLC Processing of phone numbers for authentication purposes.; Processing of phone numbers for identity verification purposes.USA; EU; Canada
Amazon Web Services, Inc.
Fraud detection and prevention.; Public cloud hosting and processing for services.; Public cloud hosting and processing of AI voice services, including text analysis for audio generation (Amazon Polly Text-to-Speech) and storing of call recordings.; Public cloud hosting and processing of API services.; Public cloud hosting and processing of services.; Public cloud hosting of API platform.; Public cloud hosting of the API platform, including signal and content processing. Storage of records of communications.; Public cloud hosting of the API service, including storage of phone numbers and IP addresses.; Public cloud hosting of the platform, including signal and media processing. Storage of media and records of communications.; Public cloud hosting of the platform, including signal and message processing. Storage of media and records of communication.; Public cloud hosting of the platform, including signal and message processing. Storage of message content and records of communications.; Public cloud hosting of the services platform, including media and records of communications.; Public cloud hosting, including signal and content processing.; Storage of Call Detail Records (CDRs) and call recordings, including interaction content.; Storage of Call Detail Records (CDRs), call recordings, voicemails and SMS delivery.; Text analysis for audio generation (Amazon Polly Text-to-Speech).
EU; USA; EU; USA; EU; Australia; Singapore; USA; EU; Singapore; USA; India; Japan; Singapore; South Korea; Australia; EU; Brazil
Cantab Research Limited (Speechmatics) AIHosting of Conversation Analyzer Services.USA; EU; Australia
Couchbase Inc.
Managed database services for storing data of varying types to facilitate the operations of the API.; Managed database services for the purpose of storing configuration data to facilitate the operation of the services.; Managed database services hosted in public cloud for the purpose of storing details of the API’s incoming requests.
EU; USA; EU; Australia; Singapore
DataDog, Inc. System monitoring and log management.USA
Google LLC
Providing real-time transcription, Looker reporting services, and Large Language Model (LLM) processing.; Public cloud hosting of metadata.; Public cloud hosting of the messaging platform. Storage of message content and records of communications.; Public cloud processing and analysis of audio for text generation (Automatic Speech Recognition) and Text-to-Speech.; Public cloud storing of Call Detail Records (CDRs) and processing of phone number for authentication purposes.; Public cloud storing of Call Detail Records (CDRs).; Use of Google’s Rich Business Messaging (RBM) as a communication channel option.
EU; USA; USA; EU; USA; EU; Australia
IPQualityScore LLC (IPQS) Fraud prevention by scanning URLs in the message body.USA; EU; Australia; Singapore
Mailchimp (The Rocket Science Group LLC) Managed mail service for the purpose of sending mails.USA; EU
Mailgun Technologies, Inc.
To deliver transactional email notifications to users, including password and one-time password (OTP) communications.; To support account updates and access to exported reports by sending secure, short-lived URLs.
USA; EU
Meta Platforms, Inc. (WhatsApp)
Message and Call Detail Record (CDR) processing.; Processing and sending of messages, including phone numbers and message content.; Processing of phone numbers for authentication purposes.; Provision, operation, and maintenance of services, including business account management and authentication through Business Manager; customer communications and engagement; technical support and platform infrastructure maintenance.; Security monitoring, fraud prevention, and abuse detection.; Transmission, routing, and delivery of messages.; Usage of Meta’s API to configure Meta business manager.
USA, EU, and other jurisdictions where Meta operates data centers
Nuance Communications, Inc. Text analysis for audio generation.; Voice transcription for voicemail.USA
Nylas, Inc.
Processes emails by acting as a unified API layer that connects to various email providers (Gmail, Outlook, etc.), enabling secure email sending, receiving, and syncing for applications.
USA; EU
Ping Identity Multi-Factor Authentication provider and login protection.USA; EU; Australia
Pusher Limited
To provide real-time communication capabilities for the Livechat module using WebSocket technology.; To push live updates, including new messages, chat status changes, and communication preference updates to users within the application.
USA; EU
Redis Ltd.
Managed database services for storing data to facilitate the operations of the service and for network queuing.; Managed database services for the purpose of storing data to facilitate the operations of the service and for network queuing.
USA; EU; Australia; Singapore
Sendinblue SAS (Brevo) Processing of email addresses for authentication purposes.; Public cloud hosting of API platform, including signal and message processing. Storage of records of communications.EU; USA; EU
Softlayer Technologies, Inc. Public cloud hosting of the platform, including signal and media processing. Storage of media and records of communications.USA; EU; Singapore
Twilio, Inc.
WebRTC-based communication infrastructure used to enable real-time voice calling features within our platform, and emergency calling, facilitating secure and reliable customer-agent interactions.
USA; EU; Australia; Singapore
Viber Media S.à r.l. Message and Call Detail Record (CDR) processing.; Multi-Factor Authentication provider and login protection.USA; EU
Zumigo, Inc. Processing of phone numbers for identity verification purposes.USA

Built from the changes we published; changes we recorded without an alert (parser fixes, entries approved after review) don't appear. Where we later improved how we read a list, an earlier list may look different from the vendor's page at the time.

Gaps in our readings

No gaps since Oct 11, 2026.

All readings (49)
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History starts Sep 22, 2026. Dates are UTC. Data CC BY 4.0. Shown as stored when this page was built.