Dovetail

dovetail.com

Dovetail declares 20 subprocessors in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Amazon Web Services, Google Cloud and Stripe. No published changes since we first read it on Sep 22, 2026. 9 tracked vendors name Dovetail as a subprocessor, including PandaDoc, Honeycomb and Checkr.

Subprocessors CSV · Atom DORA draft CSV what's this? · 

20 third parties.

NamePurposeLocationListed since
Amazon Web Services
Infrastructure provider for the Dovetail Application; Primary infrastructure for the Dovetail application. All data uploaded to Dovetail is stored and processed with Amazon Web Services
USA, Ireland, Germany, France, Australia
Anthropic AIAI Provider; Anthropic is used for Dovetail's AI features. Content uploaded to Dovetail may be processed by AnthropicUSA
AssemblyAI AIProcessor of web application audio files for transcription service; Video transcriptionUSA, Ireland
Datadog
Datadog is used to track errors and application logs from Dovetails products. Datadog processes email and IP addresses; Error tracking, application logging and platform observability
USA
Delighted Survey responses for Net Promoter Score and customer experience satisfaction. Email addresses and NPS responses are processed; Used for NPS surveysUSA
Fivetran Census processes, IP and email addresses, and workspace metadata; Reverse ETL vendor for syncing data from data warehouse to third-party toolsUSA
Fullstory Usage analytics and tracking for free workspaces only; Usage data, IP addresses, and location data are processed by FullstoryUSA
Google Cloud Platform Google AI products are used to support Dovetail's AI features. Content uploaded to Dovetail may be processed by GCP; Infrastructure provider used for Dovetail's AI featuresAustralia, USA, EU
HubSpot Hubspot is used for outbound marketing email automation. It processes email addresses, workspace metadata and workspace usage.; Outbound marketing email automationUSA
Intercom Customer support requests; Used to allow Dovetail customers to raise and track support issues. Emails and screenshots are processed by IntercomUSA
Linear
Support tickets raised by Dovetail users are tracked in Linear. Linear processed emails addresses and screenshots uploaded by customers in support tickets; Ticket tracking for support and engineering teams
USA
Okta, Inc. (Auth0)
Auth0 serves as an identity provider that is used to authenticate users of Dovetail services. To perform this authentication, Auth0 will have access to the email and names of users.; Identity provider
USA
Quarterzip Screen sharing for onboarding and support purposes; Support toolUSA
Rev Processor of web application audio files for transcription service; Video transcription for some languagesUSA, Germany
Salesforce Customer relation management (CRM); Salesforce ingests emails, names of users, and account metadata in a workspace.USA
Segment Usage data and email addresses are processed; Usage trackingUSA
Sentry Error tracking; Sentry is used to track errors from Dovetails products. Sentry processes email and IP addressesUSA
Sequence Billing and usage provider; Pseudonymized usage for the purposes of billing, other billing data, email addresses are processed.UK
Snowflake Account Data and Usage Data; Snowflake processes Account Data and analytics on Usage Data, which includes names and email of service users.USA
Stripe Billing data and email addresses are processed by Stripe; Payment processor for billingUSA

Web TechnologiesCSV · Atom

Dovetail's homepage made 71 requests to 1 domain.

First party 1 · 71 requests
Dovetail Amazon CloudFront Amazon Web Services Emotion GSAP HSTS HTTP/3 Next.js 16.2.10 Next.js App Router Open Graph PWA Priority Hints React Segment 4.15.3 Sentry Turbopack Webpack 100% of the page's requests 71

Subprocessor of (9)CSV · Atom

9 companies
  • Ardoq ardoq.com Collecting and analyzing product feedback
  • Checkr checkr.com Business Analytics
  • Digistorm AU digistorm.com Customer feedback; Internal Business Operations -Applications, Services, and Support; Sales & Marketing
  • Honeycomb honeycomb.io User research and customer feedback software for the analysis, organization, and storage of research and feedback artifacts
  • Hubstaff hubstaff.com Customer intelligence and research repository for feedback, interviews, and insights.; Research
  • Labster labster.com Consolidating and analysising customer feedback
  • PandaDoc pandadoc.com AI Research and Qualitative Data Analytics (conducted with customer consent)
  • Scalyr scalyr.com Research and user insights provider
  • SentinelOne sentinelone.com Research and user insights provider

ComplianceCSV · Atom

Certified
Says it complies with

Certifications as Dovetail's trust center lists them; reports are usually shared on request (evidence)

Service statusCSV · Atom

Aug 14: no incident reportedAug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: 1 incident (1 no impact stated)Sep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reportedOct 1: no incident reportedOct 2: no incident reportedOct 3: no incident reportedOct 4: no incident reportedOct 5: no incident reportedOct 6: no incident reportedOct 7: 1 incident (1 no impact stated)Oct 8: no incident reportedOct 9: no incident reportedOct 10: no incident reportedOct 11: no incident reportedOct 12: no incident reportedOct 13: no incident reportedOct 14: no incident reportedOct 15: no incident reportedOct 16: no incident reportedOct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: no incident reportedOct 21: no incident reportedOct 22: no incident reportedOct 23: no incident reportedOct 24: no incident reportedOct 25: no incident reportedOct 26: no incident reportedOct 27: no incident reportedOct 28: no incident reportedOct 29: no incident reportedOct 30: no incident reportedOct 31: no incident reportedNov 1: no incident reportedNov 2: no incident reportedNov 3: no incident reportedNov 4: no incident reportedNov 5: no incident reportedNov 6: no incident reportedNov 7: no incident reportedNov 8: no incident reportedNov 9: no incident reportedNov 10: no incident reportedNov 11: no incident reported

90 days agotoday

  • 2 incidents in 90 days
  • 0 major or critical
  • 3 h 21 min typical time to resolve
BeganIncidentImpactLasted
Transcriptions failing for new uploadsno impact stated1 h 33 min
Degraded availability for Chat and Agentsno impact stated3 h 21 min
Zapier integration: OAuth connection errorsno impact stated2 h 38 min
Data titles may change when using Copy or Duplicateno impact stated10 h
Notion MCP connector unavailable in Chat and Agentsno impact stated5 h 26 min
Degraded citation outputs in Chat and Agentsno impact stated9 days
Degraded citation availability in agent outputsno impact stated7 h 5 min
Doc and Data pages intermittently crashingno impact stated2 h 16 min

Incidents per month

0 3 6 Dec 2025: 3 incidents (3 no impact stated) · typical time to resolve 3 h 22 min Jan 2026: 0 incidents Feb 2026: 1 incident (1 no impact stated) · typical time to resolve 41 min Mar 2026: 3 incidents (3 no impact stated) · typical time to resolve 2 h 56 min Apr 2026: 1 incident (1 no impact stated) · typical time to resolve 5 days May 2026: 2 incidents (2 no impact stated) · typical time to resolve 1 h 40 min Jun 2026: 5 incidents (5 no impact stated) · typical time to resolve 2 h 57 min Jul 2026: 3 incidents (3 no impact stated) · typical time to resolve 7 h 5 min Aug 2026: 3 incidents (3 no impact stated) · typical time to resolve 5 h 26 min Sep 2026: 1 incident (1 no impact stated) · typical time to resolve 3 h 21 min Oct 2026: 1 incident (1 no impact stated) · typical time to resolve 1 h 33 min Nov 2026: 0 incidents Dec 2025Jan 2026Feb Mar Apr May Jun Jul Aug Sep Oct Nov

critical major minor no impact stated

Components affected

ComponentIncidents
Agents1
Chat1
Projects1

As Dovetail's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by Dovetail's subprocessorsCSV · Atom

259 reported incidents in the last 30 days, by 12 of the vendors Dovetail lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Dovetail was involved.

DateCompanyIncidentImpactLasted
SegmentMMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in United States minorongoing
SegmentSMS Delivery Failures from a Subset of Twilio Phone Numbers to K-Cell Kazakhstan minorongoing
SentryUS issues feed throwing intermittent errors minor51 min
SegmentVoice Call Failures in JP1 minor3 h 51 min
SegmentOn Call Engineers are Investigating no impact statedongoing
LinearSlack integration degraded due to Slack outage minor3 h 9 min
SegmentSMS Delivery Failures from Twilio to Turkcell Turkey minor3 h 54 min
QualtricsLatency in multiple services in the Japanese region minor53 min
SentryAccount emails not being delivered major42 min
SegmentRetroactive Incident Impacting Twilio Usage APIs no impact stated1 min
AnthropicElevated errors on Fable 52 and Mythos 52 no impact stated1 min
SegmentIssue resolved minor1 h 43 min
SentryEU region replay ingestion latency minor48 min
SegmentSMS Delivery Receipt Delays from Twilio Phone Numbers to Movistar Venezuela minor3 h 26 min
HubSpotSome HubSpot tools may be unavailable for some users no impact stated51 min
SegmentGateway API (Lookup API) Failure Increase on Verizon in United States minor10 h 23 min
SegmentWhatsApp Business API Message Send Failures minor16 h 29 min
SegmentVoice Call Failures from a Subset of Twilio Phone Numbers to Chile minor19 h 20 min
SegmentVoice Call Audio Quality Degradation, Silent and One-Way Audio between Twilio and Multiple Networks in United Kingdom minor5 h 18 min
SegmentSMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Italy minor3 h 14 min
SegmentSMS Delivery Delays and Failures from Twilio to Spusu United Kingdom minor3 h 26 min
SegmentSMS Delivery Receipt Delays from Twilio to Bouygues Telecom France minor13 h 31 min
QualtricsWe experienced an issue loading survey projects and the My Projects Page in the European region no impact stated1 min
SegmentSMS Delivery Failures from Network Subscribers in Germany to a Subset of Twilio Long Codes minor8 h 40 min
SegmentSMS Delivery Failures from Twilio to ETL Laos minor16 h 8 min

And 234 more. All of them: CSV · Who is around them.

ChangesCSV · Atom

See the list as we read it on any date: Time machine

None since tracking began.

Rating badge for Dovetail's site

Dovetail transparency rating

It updates with the rating.

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