Dovetail
Transparency
Breakdown
| Subprocessor list | 30 / 30 | |
| Processing locations | 8 / 8 | |
| Purposes | 7 / 7 | |
| Data processing addendum | 12 / 12 | |
| Trust center | 8 / 8 | |
| Privacy policy | 6 / 6 | |
| security.txt | not found | 0 / 6 |
| Security page | not found | 0 / 5 |
| Status page | 5 / 5 | |
| Vulnerability disclosure | not found | 0 / 5 |
| Pages still reachable | 8 / 8 | |
| Total | 84 / 100 |
Only documents we can retrieve count: a page behind a login or a broken link scores nothing.
Badge
For Dovetail's own site; it updates with the rating.
<a href="https://thirdpartyindex.com/vendors/dovetail"><img src="https://thirdpartyindex.com/badge/dovetail.svg" alt="Dovetail transparency rating on Third Party Index" height="20"></a>[](https://thirdpartyindex.com/vendors/dovetail)Documents
| Document | Verified | Changed | Evidence |
|---|---|---|---|
| Trust center vanta | snapshot | ||
| Subprocessor list vanta | snapshot | ||
| Data processing addendum | snapshot | ||
| Privacy policy | snapshot | ||
| Terms | snapshot | ||
| Status page | snapshot |
Subprocessors
| Name | Purpose | Location | Listed since |
|---|---|---|---|
| Amazon Web Services | Infrastructure provider for the Dovetail Application; Primary infrastructure for the Dovetail application. All data uploaded to Dovetail is stored and processed with Amazon Web Services | USA, Ireland, Germany, France, Australia | |
| Anthropic | AI Provider; Anthropic is used for Dovetail's AI features. Content uploaded to Dovetail may be processed by Anthropic | USA | |
| AssemblyAI | Processor of web application audio files for transcription service; Video transcription | USA, Ireland | |
| Datadog | Datadog is used to track errors and application logs from Dovetails products. Datadog processes email and IP addresses; Error tracking, application logging and platform observability | USA | |
| Delighted | Survey responses for Net Promoter Score and customer experience satisfaction. Email addresses and NPS responses are processed; Used for NPS surveys | USA | |
| Fivetran | Census processes, IP and email addresses, and workspace metadata; Reverse ETL vendor for syncing data from data warehouse to third-party tools | USA | |
| Fullstory | Usage analytics and tracking for free workspaces only; Usage data, IP addresses, and location data are processed by Fullstory | USA | |
| Google Cloud Platform | Google AI products are used to support Dovetail's AI features. Content uploaded to Dovetail may be processed by GCP; Infrastructure provider used for Dovetail's AI features | Australia, USA, EU | |
| HubSpot | Hubspot is used for outbound marketing email automation. It processes email addresses, workspace metadata and workspace usage.; Outbound marketing email automation | USA | |
| Intercom | Customer support requests; Used to allow Dovetail customers to raise and track support issues. Emails and screenshots are processed by Intercom | USA | |
| Linear | Support tickets raised by Dovetail users are tracked in Linear. Linear processed emails addresses and screenshots uploaded by customers in support tickets; Ticket tracking for support and engineering teams | USA | |
| Okta, Inc. (Auth0) | Auth0 serves as an identity provider that is used to authenticate users of Dovetail services. To perform this authentication, Auth0 will have access to the email and names of users.; Identity provider | USA | |
| Quarterzip | Screen sharing for onboarding and support purposes; Support tool | USA | |
| Rev | Processor of web application audio files for transcription service; Video transcription for some languages | USA, Germany | |
| Salesforce | Customer relation management (CRM); Salesforce ingests emails, names of users, and account metadata in a workspace. | USA | |
| Segment | Usage data and email addresses are processed; Usage tracking | USA | |
| Sentry | Error tracking; Sentry is used to track errors from Dovetails products. Sentry processes email and IP addresses | USA | |
| Sequence | Billing and usage provider; Pseudonymized usage for the purposes of billing, other billing data, email addresses are processed. | UK | |
| Snowflake | Account Data and Usage Data; Snowflake processes Account Data and analytics on Usage Data, which includes names and email of service users. | USA | |
| Stripe | Billing data and email addresses are processed by Stripe; Payment processor for billing | USA |
Listed as a subprocessor by (4)
Purposes as each company states them.
Honeycomb honeycomb.io User research and customer feedback software for the analysis, organization, and storage of research and feedback artifacts
- PandaDoc pandadoc.com AI Research and Qualitative Data Analytics (conducted with customer consent)
Scalyr scalyr.com Research and user insights provider
SentinelOne sentinelone.com Research and user insights provider
Changes
None since tracking began.