Candu

candu.ai

Candu declares 11 subprocessors in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Amazon Web Services, Google Cloud and OpenAI. No published changes since we first read it on Sep 24, 2026. 3 tracked vendors name Candu as a subprocessor, including Make, Gorgias and 15Five.

Subprocessors CSV of Candu's subprocessors · Atom feed of Candu's subprocessors DORA draft CSV of Candu's subprocessors as declared by Candu what's this? · 

11 third parties.

NamePurposeLocationListed since
Anthropic, PBC (Claude) AIAI / model providers; LLM inference provider for optional AI features, including GitHub-connected Code Chat (code understanding, Q&A, and generation).USA
AWS
Infra; The AWS Partner Network (APN) includes thousands of systems integrators who specialize in AWS services and tens of thousands of independent software vendors (ISVs) who adapt their technology to work on AWS.
EMEA (Ireland)
Channeled Customer Support; Unified inbox and automation platform used to manage customer communications in Slack.USA
Cloudflare
Infra; Used as a CDN and Edge compute. Cloudflare processes a limited amount of Personal Data (end-user IDs, user IP addresses, browser and operating system related information) for logging, security, and abuse prevention purposes.
Local - Cloudflare routes traffic to worldwide data centers closest to the user's location.
Customer.io Communication marketing and customer support services; Sales / MarketingEMEA (Ireland)
Google Analytics Product Analytics; Web analytics serviceUSA
Hubspot CRM platform used for marketing & sales activities.; Sales / MarketingUSA
Intercom Customer Support; Customer support tool providing in-app chat & the Candu support center.USA
Logo.dev Logo API used to source company logos in the UI where branding is enabled; Other / enrichmentUSA
LogRocket Product Analytics; Session replay, error and performance monitoring used to diagnose and fix product issuesUSA
OpenAI AIAI / model providers; Frontier ModelsUSA

Web TechnologiesCSV of Candu's web technologies · Atom feed of Candu's web technologies

Candu's homepage made 174 requests to 32 domains, 13 services controlled by another company, and 1 domain not identified.

Analytics (4): HubSpot, Dubot, LinkedIn, MetaAdvertising (3): Google Cloud, Reddit, Inc., X Corp.Marketing automation (1): usually detected as Marketing automation: AdobeLive chat (1): reviewed: IntercomOther (4): Appointment scheduling: Calendly.com; Customer data platform: Segment; JavaScript libraries: Webflow; usually detected as Security: Amazon Web Services

13 third parties by category: Analytics 4Advertising 3Marketing automation 1Live chat 1Other 4

Third parties 13 · 164 requests
Webflow Webflow 1.6.0 jQuery 3.5.1 41% of the page's requests 71
Adobe typekit.net 18% of the page's requests 31
Google Cloudsubprocessor DoubleClick Floodlight Google Analytics Google Tag Manager 10% of the page's requests 17
Segment Segment 1.81.0 6% of the page's requests 10
HubSpotsubprocessor HubSpot HubSpot Analytics 5% of the page's requests 8
Intercomsubprocessor intercom.io, intercomcdn.com 4% of the page's requests 7
Dubot Dubot 3% of the page's requests 6
LinkedIn Linkedin Insight Tag 2% of the page's requests 3
Meta Facebook Pixel 2.9.435 2% of the page's requests 3
Reddit, Inc. Reddit Ads 2% of the page's requests 3
X Corp. Twitter Ads 2% of the page's requests 3
Amazon Web Servicessubprocessor s3-us-west-2.amazonaws.com <1% of the page's requests 1
Calendly.com Calendly <1% of the page's requests 1
Unknown 1 · 1 request

webflow-files-prod.global.ssl.fastly.net

First party 1 · 9 requests
Candu Adobe Fonts 1.21.0 Cloudflare HSTS Intercom Open Graph Priority Hints Typekit 1.21.0 Webpack core-js 3.32.2 5% of the page's requests 9

6 tracked companies loaded by the homepage are not in Candu's subprocessor list. A website can use a service without it processing customer data.

Subprocessor of (3)CSV of the companies listing Candu · Atom feed of the companies listing Candu

3 companies
  • 15Five 15five.com
  • Gorgias gorgias.com In-app guidance and product education
  • Make make.com Customer engagement tool

Incidents reported by Candu's subprocessorsCSV of incidents reported by vendors Candu lists · Atom feed of incidents reported by vendors Candu lists

56 reported incidents in the last 30 days, by 7 of the vendors Candu lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Candu was involved.

DateCompanyIncidentImpactLasted
OpenAIUnable to start new Workspace Agent runs criticalongoing
OpenAIElevated errors affecting logins, sign-ups, and ChatGPT features minor8 min
AnthropicElevated errors on Fable 52 and Mythos 52 no impact stated1 min
HubSpotSome HubSpot tools may be unavailable for some users no impact stated51 min
OpenAIIncorrect cost data in Costs API exports no impact stated2 h 20 min
OpenAIElevated Errors On API minor42 min
OpenAIElevated ChatGPT Conversation Errors minor52 min
OpenAIElevated errors with image generation minor1 h 49 min
AnthropicDegraded performance for Claude Fable 5.1 minor26 min
Logo.devSite Unreachable no impact stated10 min
Customer.ioCustomers are Unable to add new Email Sending Domains major30 min
OpenAIElevated error rates with some U.S. business Mastercards no impact stated3 days
IntercomElevated errors and latencies in the European hosting region. major49 min
OpenAIChatGPT Work and Dots Errors minor13 h 6 min
OpenAIElevated error rates across paid ChatGPT plans minor1 h 54 min
Logo.devHeartbeat Failed no impact stated1 min
OpenAIFile upload errors in ChatGPT minor4 h 52 min
HubSpotHubSpot is experiencing issues no impact stated22 min
OpenAIElevated errors with search in Dots, ChatGPT Work, and certain ChatGPT thinking experiences minor1 h 35 min
IntercomSlow Fin Procedures minor23 min
OpenAIElevated errors for GPT Image 2 API image edits minor4 h 1 min
AnthropicElevated errors affecting the Google Calendar connector minor3 h 46 min
AnthropicElevated errors affecting the Gmail connector minor1 h 48 min
Customer.ioCustomer.io UI is currently unavailable for some customers minor24 min
AnthropicElevated errors for Claude Sonnet 5.5 major41 min

And 31 more. All of them: CSV · Who is around them.

ChangesCSV of Candu's changes · Atom feed of Candu's changes

See the list as we read it on any date: Time machine

None since tracking began.

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Candu transparency rating

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