Whatfix

whatfix.com

Whatfix declares 12 subprocessors, plus 1 of its own affiliates, in its subprocessor list, which we last checked on Nov 12, 2026 (evidence). They include Google Cloud, OpenAI and Microsoft. No published changes since we first read it on Sep 28, 2026. 4 tracked vendors name Whatfix as a subprocessor, including Mindtickle, Command Alkon and Omatic.

Subprocessors CSV of Whatfix's subprocessors · Atom feed of Whatfix's subprocessors DORA draft CSV of Whatfix's subprocessors as declared by Whatfix what's this? · 

12 third parties, 1 affiliate.

NamePurposeLocationListed since
Anthropic AIArtificial IntelligenceUnited States of America
Cloudflare IT infrastructureUnited States of America
Datadog Infra Monitoring ProvidersGermany; United States of America
Descope Identity ProvidersGermany; United States of America
Future AGI Artificial IntelligenceGermany; United States of America
GCP Artificial IntelligenceUnited States of America
Infobeans India
Microsoft Azure Hosting ProvidersIreland; Switzerland; United States of America
Mindtickle CollaborationUnited States of America
OpenAI AIArtificial IntelligenceUnited States of America
Salesforce SalesUnited States of America
Zendesk Customer ServiceUnited States of America
Whatfix affiliates (1)
NamePurposeLocationListed since
Whatfix Customer ServiceIndia

Web TechnologiesCSV of Whatfix's web technologies · Atom feed of Whatfix's web technologies

Whatfix's homepage made 453 requests to 36 domains, 23 services controlled by another company, and 1 domain not identified.

Analytics (9): Factors.ai, Demandbase, Meta, Crazy Egg, G2.com, LinkedIn, ZoomInfo, Cloudflare; usually detected as Analytics: WingifyAdvertising (5): Google Cloud, Microsoft; reviewed: Index Exchange Inc.; usually detected as Advertising: Magnite, Inc., PubMaticLive chat (2): Qualified.com, Inc.; usually detected as Live chat: SalesforceA/B Testing (1): VarifyCookie compliance (1): OneTrustOther (5): Appointment scheduling: Chili Piper; reviewed as Customer data platform: LiveRamp; reviewed as Digital asset management: Cloudinary; usually detected as Issue trackers: Sentry; Video players: Wistia

23 third parties by category: Analytics 9Advertising 5Live chat 2A/B Testing 1Cookie compliance 1Other 5

Third parties 23 · 246 requests
Google Cloudsubprocessor DoubleClick Floodlight Google Analytics Google Tag Manager 17% of the page's requests 77
Cloudinary cloudinary.com 16% of the page's requests 71
Qualified.com, Inc. Qualified 8% of the page's requests 37
OneTrust OneTrust 2% of the page's requests 11
Factors.ai Factors.ai 2% of the page's requests 8
Demandbase Demandbase 11.10.0 1% of the page's requests 5
Meta Facebook Pixel 2.9.439 1% of the page's requests 5
Crazy Egg Crazy Egg <1% of the page's requests 4
Microsoftsubprocessor Microsoft Advertising <1% of the page's requests 4
G2.com G2 Track Your Prospects <1% of the page's requests 3
LinkedIn Linkedin Insight Tag <1% of the page's requests 3
ZoomInfo Zoominfo <1% of the page's requests 3
Cloudflaresubprocessor Cloudflare Browser Insights cdnjs <1% of the page's requests 2
Magnite, Inc. rubiconproject.com, tremorhub.com <1% of the page's requests 2
Salesforcesubprocessor pardot.com <1% of the page's requests 2
Varify Varify <1% of the page's requests 2
Chili Piper Chili Piper <1% of the page's requests 1
Index Exchange Inc. casalemedia.com <1% of the page's requests 1
LiveRamp rlcdn.com <1% of the page's requests 1
PubMatic pubmatic.com <1% of the page's requests 1
Sentry sentry.io <1% of the page's requests 1
Wingify visualwebsiteoptimizer.com <1% of the page's requests 1
Wistia Wistia <1% of the page's requests 1
Unknown 1 · 1 request

gbqofs.com

First party 1 · 206 requests
Whatfix Cloudflare Cloudinary Elementor Google Web Toolkit HSTS Java LazySizes LottieFiles 5.12.2 Microsoft Clarity MySQL Open Graph PHP Priority Hints Salesforce Salesforce Marketing Cloud Account Engagement Sentry WP Rocket 3.20.3 WPML 4.8.6 Whatfix WordPress Yoast SEO 26.8 core-js 3.46.0 jQuery 3.7.1 jQuery UI 1.14.2 45% of the page's requests 206

13 tracked companies loaded by the homepage are not in Whatfix's subprocessor list. A website can use a service without it processing customer data.

Subprocessor of (4)CSV of the companies listing Whatfix · Atom feed of the companies listing Whatfix

4 companies
  • Command Alkon commandalkon.com User surveys
  • Mindtickle mindtickle.com Platform-navigation training & walkthrough, Whatfix Mirror (if Subscribed)
  • Omatic omaticsoftware.com Provides a Digital Adoption platform that provides personalized onboarding, interactive guidance, and on-demand support by enabling end-users with Self Help through an in-app resource center.
  • Sirion sirion.ai Used for creating interactive guides, performance support, and user; onboarding.

Service statusCSV of Whatfix's status page incidents · Atom feed of Whatfix's status page incidents

Aug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: 1 incident (1 major)Aug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: 1 incident (1 major)Sep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: 1 incident (1 major)Sep 16: 1 incident (1 minor)Sep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reportedOct 1: no incident reportedOct 2: no incident reportedOct 3: no incident reportedOct 4: no incident reportedOct 5: 1 incident (1 major)Oct 6: no incident reportedOct 7: no incident reportedOct 8: no incident reportedOct 9: no incident reportedOct 10: no incident reportedOct 11: no incident reportedOct 12: no incident reportedOct 13: no incident reportedOct 14: no incident reportedOct 15: no incident reportedOct 16: no incident reportedOct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: no incident reportedOct 21: no incident reportedOct 22: no incident reportedOct 23: no incident reportedOct 24: no incident reportedOct 25: no incident reportedOct 26: no incident reportedOct 27: no incident reportedOct 28: no incident reportedOct 29: no incident reportedOct 30: no incident reportedOct 31: no incident reportedNov 1: no incident reportedNov 2: no incident reportedNov 3: no incident reportedNov 4: no incident reportedNov 5: no incident reportedNov 6: no incident reportedNov 7: no incident reportedNov 8: no incident reportedNov 9: no incident reportedNov 10: no incident reportedNov 11: no incident reportedNov 12: no incident reported

90 days agotoday

  • 5 incidents in 90 days
  • 4 major or critical
  • 3 min typical time to resolve
  • 10 min longest major
BeganIncidentImpactLasted
DAP (Web) - EU - Multi Format Outputs and DAP (Web) - EU - Push to Production Service are downmajor10 min
Investigating – Intermittent P2P Failuresminor2 h 30 min
DAP (Web) - North America - Multi Format Outputs and DAP (Web) - North America - Push to Production Service are downmajor3 min
Whatfix Community is downmajor1 min
DAP (Web) - EU - Multi Format Outputs is downmajor1 min
DAP (Web/ Desktop) - North America - Studio is downmajor1 min
DAP (Enterprise) - North America and Whatfix Community are downmajor9 min
Whatfix Community is downmajor26 min

Incidents per month

0 2 4 Jul 2026: 3 incidents (3 major) · partial: our history begins Jul 2 · typical time to resolve 9 min Aug 2026: 2 incidents (2 major) · typical time to resolve 1 min Sep 2026: 3 incidents (2 major, 1 minor) · typical time to resolve 3 min Oct 2026: 1 incident (1 major) · typical time to resolve 10 min Nov 2026: 0 incidents Jul 2026Aug Sep Oct Nov

critical major minor no impact stated before or partly before our history

Components affected

ComponentIncidentsBar
DAP (Web) - EU - Multi Format Outputs2
DAP (Web) - North America - Push to Production Service2
DAP (Web) - EU - Push to Production Service1
DAP (Web) - North America - Multi Format Outputs1
Whatfix Community1

As Whatfix's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by Whatfix's subprocessorsCSV of incidents reported by vendors Whatfix lists · Atom feed of incidents reported by vendors Whatfix lists

47 reported incidents in the last 30 days, by 4 of the vendors Whatfix lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Whatfix was involved.

DateCompanyIncidentImpactLasted
OpenAIGPT-image-2.5 and 2.6 Sunburst & Flare High error rate minor32 min
OpenAIUnable to start new Workspace Agent runs critical9 h 42 min
OpenAIElevated errors affecting logins, sign-ups, and ChatGPT features minor8 min
AnthropicElevated errors on Fable 52 and Mythos 52 no impact stated1 min
OpenAIIncorrect cost data in Costs API exports no impact stated2 h 20 min
OpenAIElevated Errors On API minor42 min
OpenAIElevated ChatGPT Conversation Errors minor52 min
OpenAIElevated errors with image generation minor1 h 49 min
AnthropicDegraded performance for Claude Fable 5.1 minor26 min
OpenAIElevated error rates with some U.S. business Mastercards no impact stated3 days
OpenAIChatGPT Work and Dots Errors minor13 h 6 min
OpenAIElevated error rates across paid ChatGPT plans minor1 h 54 min
OpenAIFile upload errors in ChatGPT minor4 h 52 min
OpenAIElevated errors with search in Dots, ChatGPT Work, and certain ChatGPT thinking experiences minor1 h 35 min
OpenAIElevated errors for GPT Image 2 API image edits minor4 h 1 min
AnthropicElevated errors affecting the Google Calendar connector minor3 h 46 min
DatadogMetrics query are disrupted major2 h 29 min
AnthropicElevated errors affecting the Gmail connector minor1 h 48 min
AnthropicElevated errors for Claude Sonnet 5.5 major41 min
OpenAI6.1 Sol Degraded Model Performance minor1 h 17 min
AnthropicElevated errors for Claude Sonnet 5.5 major42 min
OpenAIElevated error rates for most hosted Code Reviews and Security Reviews on private GitHub repositories no impact stated29 min
OpenAIElevated error rates for Ads POST requests minor11 min
DatadogElevated Error Rates for Workflow Automation, App Builder, Bits Code, Bits Agent Builder major56 min
AnthropicElevated errors for Claude Fable 5.1 major32 min

And 22 more. All of them: CSV · Who is around them.

ChangesCSV of Whatfix's changes · Atom feed of Whatfix's changes

See the list as we read it on any date: Time machine

None since tracking began.

Rating badge for Whatfix's site

Whatfix transparency rating

It updates with the rating.

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