Labs / Time machine / Medallia
Medallia
The subprocessor list as we last read it, on Nov 11, 2026.
Dates are when we read the list (UTC), not when Medallia changed it. Between two readings we don't know what it said.
tall: list changed · medium: document changed · short: read, no change · x: check failed · dotted: change dates only. Tap a tick or use the date box.
We record change dates, not every check, before Oct 11, 2026.
We have published no changes to this vendor's list; our first reading was Sep 23, 2026.
Read Nov 11, 2026 · 44 companies named as a subprocessor, in 48 entries · stored document
| Name | Purpose | Location | First read |
|---|---|---|---|
| Accenture International Ltd. | Implementation and servicing. | Ireland | |
| Aerialink Inc. | Aerialink provides mobile connection services through SMS (Short Message Service) functionality. | USA | |
| Affectiva, Inc. | Software-based recognition of facial emotions. | USA | |
| Amazon Comprehend | Sentiment analysis | US; Canada; EU; Australia | |
| Amazon Transcribe (Optional) | Transcription for additional languages. | USA; UK; Germany; Singapore | |
| Amazon Web Service | Hosts platform data: Telephone numbers, Callback requests, meta data sent with telephone calls.; Hosts platform data: Telephone numbers, Email addresses, Survey invitations, survey responses. | USA | |
| Amazon Web Services, Inc. (Optional) | Data processing activities.; Data storage and processing.; Hosts platform data (Govcloud only).; Hosts platform data.; Hosts platform data. Archives security logs for security incident monitoring and detection.; Hosts platform data. or; LLM hosting and data processing for Medallia Generative AI Features, if included in subscription purchased by the Customer.; Renders front-end html and reports. | USA; USA EU Canada Australia; USA and EU; USA, Canada, Ireland, Australia (Customer’s choice); USA, EU or UK (Customer’s choice); USA, EU, Canada, Singapore (Customer’s choice); USA, EU, or UK (Customer’s choice) | |
| Atlassian Pty Ltd. | Support issue tracking tool and service status monitoring. | USA, Germany, Ireland, Singapore, and Australia | |
| Cantab Research Limited (Speechmatics) AI | Software-based speech recognition (speech-to-text). | UK | |
| Cloudinary Ltd. | Storage for user uploads.; User image provider | USA | |
| Company | Success Plans for DXA, if purchased by the Customer; Success Plans, if purchased by the Customer. | ||
| Cyclr Systems Limited | Integration Platform as a Service. Enables data to flow between Mindful and other client platforms. | UK | |
| Datadog Inc. | Application logging and observability. | USA | |
| Effective Teleservices Pvt Ltd (Parent Company Etech Global Services, LLC) | Implementation, servicing and technical support. | India | |
| Elasticsearch AS | Search and analytics. | USA | |
| Engage Hub Ltd. (Optional) | Provides SMS routing and delivery services for SMS Message-Based surveys, if enabled | UK | |
| Excers Inc. | Implementation and servicing. | USA | |
| Google Inc (Google Cloud) USA | Voice to text transcription of survey responses. | ||
| Google LLC (Optional) | Data storage and processing for MMS message attachments.; Data storage and processing.; Google Analytics is used to gather information about product use.; Modeled, anonymized application data for business intelligence and reporting.; Software-based object recognition.; Translates feedback text, if enabled. | USA | |
| Infinit-O Philippines, Inc. (Parent Company Infinit-O Global Limited) | Technical support. | Philippines | |
| Intercom R&D Unlimited | Application Connector for Support; Used for live chat support in Premier and Signature | EU; Ireland | |
| International Business Machines Corporation (IBM Corp.) | Watson natural language processing for sentiment analysis. | USA | |
| Joincube, Inc. (aka. “Beamer”) | In-app notifications in MXO. | USA | |
| Localize Corporation | Translation provider | USA | |
| MessageBird B.V. (Optional) | Message Gateway (only SMS telephone and text messages). | Netherlands | |
| Microsoft Azure | MXO operates its Services from Microsoft Azure. Data stored in Azure is held within MXO’s Azure subscriptions across multiple geographic regions. | USA; Europe; Australia | |
| Microsoft Corporation | Hosting for reporting application, software-based machine translation and facial blurring. | USA | |
| Mode Analytics, Inc. | Provides in-product analytics. | USA | |
| Okta Inc | Identity and access management (for Mindful Gov instance only). | USA | |
| Omega3c S.r.l. | Implementation and servicing. | Italy | |
| Oracle Inc. (Optional) | Hosting of platform data.; Regional hosting in certain locations. | Regional | |
| Participatory Culture Foundation (Amara) | Human transcription and translation services. | USA | |
| Pendo io, Inc. | Mindful application usage and in-app messaging. | USA | |
| Postmark (Wildbit, LLC) | Provides email routing and delivery services. | USA | |
| Redis Labs Ltd. | Redis for Caching service maintains state for cookies. | USA | |
| Rev.com Inc. | Human transcription services. | USA | |
| Rocket Science Group LLC d/b/a Mailchimp | Email service provider | USA | |
| Rollbar, Inc. | Manages system logs for diagnosis and resolution of technical issues. | USA | |
| Segment.io, Inc. | Tracks Concierge product usage. | USA | |
| SM Technologies Limited | Implementation and servicing. | Brazil | |
| Snowflake Inc. | Callbacks, messages, platform data for business intelligence and reporting.; Survey invitations, survey responses, messages, platform data for business intelligence and reporting. | USA | |
| Summa Linguae Technologies S.A. | Transcription for Custom Model Tuning. | EU | |
| Twilio Inc. (Optional) | Provides SMS routing and delivery services for SMS Message-Based surveys, if enabled.; Sendgrid service used for platform generated emails.; Twilio operates a collection of DNS-addressable network edges around the world, called Edge Locations. Edge Locations allow Mindful to control the geographic location where our application’s network traffic enters and exits Twilio’s platform Telephone numbers, Callback requests, meta data sent with telephone calls.; Twilio operates a collection of DNS-addressable network edges around the world, called Edge Locations. Edge Locations allow Mindful to control the geographic location where our application’s network traffic enters and exits Twilio’s platform. Telephone numbers, Survey invitations (via SMS), survey responses (via SMS and telephone calls), meta data sent with telephone calls. | USA | |
| Twilio, Inc. or Bandwidth Inc. | Provides SMS routing and delivery services. Customer and Medallia shall mutually agree on the provider(s) of choice. | USA and Canada | |
| Usersnap GmbH (Optional) | Screen capture functionality, if enabled. | Austria | |
| Way With Words Limited | Transcription for Custom Model Tuning. | UK; South Africa | |
| Xelex Inc. | Transcription for Custom Model Tuning. | USA | |
| Zendesk Inc. (Optional) | Provides mobile SDK message routing and delivery services. | USA |
Built from the changes we published; changes we recorded without an alert (parser fixes, entries approved after review) don't appear. Where we later improved how we read a list, an earlier list may look different from the vendor's page at the time.
Gaps in our readings
No gaps since Oct 11, 2026.
All readings (33)
History starts Sep 23, 2026. Dates are UTC. Data CC BY 4.0. Shown as stored when this page was built.