Medallia
Transparency
Breakdown
| Subprocessor list | 30 / 30 | |
| Processing locations | 8 / 8 | |
| Purposes | 7 / 7 | |
| Data processing addendum | 12 / 12 | |
| Trust center | 8 / 8 | |
| Privacy policy | 6 / 6 | |
| security.txt | 6 / 6 | |
| Security page | 5 / 5 | |
| Status page | not found | 0 / 5 |
| Vulnerability disclosure | not found | 0 / 5 |
| Pages still reachable | 8 / 8 | |
| Total | 90 / 100 |
Only documents we can retrieve count: a page behind a login or a broken link scores nothing.
Badge
For Medallia's own site; it updates with the rating.
<a href="https://thirdpartyindex.com/vendors/medallia"><img src="https://thirdpartyindex.com/badge/medallia.svg" alt="Medallia transparency rating on Third Party Index" height="20"></a>[](https://thirdpartyindex.com/vendors/medallia)Not listed by any tracked vendor.
Documents
| Document | Verified | Changed | Evidence |
|---|---|---|---|
| Trust center safebase | snapshot | ||
| Subprocessor list | snapshot | ||
| Data processing addendum | snapshot | ||
| Privacy policy | snapshot | ||
| Terms | snapshot | ||
| Security page | snapshot | ||
| security.txt | snapshot |
Subprocessors
| Name | Purpose | Location | Listed since |
|---|---|---|---|
| Accenture International Ltd. | Implementation and servicing. | Ireland | |
| Affectiva, Inc. | Software-based recognition of facial emotions. | USA | |
| Amazon Comprehend | Sentiment analysis | US, Canada, EU, Australia | |
| Amazon Web Service | Hosts platform data: Telephone numbers, Callback requests, meta data sent with telephone calls.; Hosts platform data: Telephone numbers, Email addresses, Survey invitations, survey responses. | USA | |
| Amazon Web Services, Inc. (Optional) | Data processing activities.; Data storage and processing.; Hosts platform data.; Hosts platform data. Archives security logs for security incident monitoring and detection.; Hosts platform data. Medallia CX Journeys; Hosts platform data. Medallia Speech / Voci; Hosts platform data. or; LLM hosting and data processing for Medallia Generative AI Features, if included in subscription purchased by the Customer.; Renders front-end html and reports. | USA; USA and EU; USA, Canada, Ireland, Australia (Customer’s choice); USA, EU or UK (Customer’s choice); USA, EU, Canada, Singapore (Customer’s choice); USA, EU, or UK (Customer’s choice); USA EU Canada Australia | |
| Atlassian Pty Ltd. | Support issue tracking tool and service status monitoring. | USA, Germany, Ireland, Singapore, and Australia | |
| Cantab Research Limited (Speechmatics) | Software-based speech recognition (speech-to-text). | UK | |
| Cloudinary Ltd. | Storage for user uploads. Concierge (formerly Zingle); User image provider | USA; USA Medallia | |
| Company | Success Plans for DXA, if purchased by the Customer; Success Plans, if purchased by the Customer. | ||
| Effective Teleservices Pvt Ltd (Parent Company Etech Global Services, LLC) | Implementation, servicing and technical support. | India | |
| Elasticsearch AS | Search and analytics. | USA | |
| Engage Hub Ltd. (Optional) | Provides SMS routing and delivery services for SMS Message-Based surveys, if enabled | UK | |
| Excers Inc. | Implementation and servicing. | USA | |
| Google LLC (Optional) | Data storage and processing for MMS message attachments.; Data storage and processing.; Google Analytics is used to gather information about product use.; Software-based object recognition.; Translates feedback text, if enabled. | USA | |
| Infinit-O Philippines, Inc. (Parent Company Infinit-O Global Limited) | Technical support. | Philippines | |
| Intercom R&D Unlimited | Application Connector for Support; Used for live chat support in Premier and Signature | EU; Ireland | |
| International Business | Watson natural language processing for sentiment | USA | |
| Joincube, Inc. (aka. “Beamer”) | In-app notifications in MXO. | USA | |
| Localize Corporation | Translation provider Analytics (DXA) (formerly Decibel) | USA Digital Experience | |
| Machines Corporation (IBM Corp.) | analysis. | ||
| MessageBird B.V. (Optional) | Message Gateway (only SMS telephone and text messages). (MXO) (formerly Thunderhead) | Netherlands Medallia Experience Orchestration | |
| Microsoft Corporation | Hosting for reporting application, software-based machine translation and facial blurring. | USA | |
| Microsoft Azure | MXO operates its Services from Microsoft Azure. Data stored in Azure is held within MXO’s Azure subscriptions across multiple geographic regions. | USA, Europe, Australia | |
| Mode Analytics, Inc. | Provides in-product analytics. | USA | |
| Omega3c S.r.l. | Implementation and servicing. | Italy | |
| Oracle Inc. (Optional) | Hosting of platform data.; Hosting of platform data. Sense360; Regional hosting in certain locations.; Regional hosting in certain locations. Strikedeck | Regional | |
| Participatory Culture Foundation (Amara) | Human transcription and translation services. | USA | |
| Postmark (Wildbit, LLC) | Provides email routing and delivery services. | USA | |
| Redis Labs Ltd. | Redis for Caching service maintains state for cookies. | USA | |
| Rev.com Inc. | Human transcription services. | USA | |
| Rocket Science Group LLC d/b/a Mailchimp | Email service provider | USA | |
| Rollbar, Inc. | Manages system logs for diagnosis and resolution of technical issues. | USA | |
| Segment.io, Inc. | Tracks Concierge product usage. | USA | |
| SM Technologies Limited | Implementation and servicing. | Brazil | |
| Twilio Inc. (Optional) | Provides SMS routing and delivery services for SMS Message-Based surveys, if enabled.; Sendgrid service used for platform generated emails.; Sendgrid service used for platform generated emails. Mindful Callback; Twilio operates a collection of DNS-addressable network edges around the world, called Edge Locations. Edge Locations allow Mindful to control the geographic location where our application’s network traffic enters and exits Twilio’s platform. | USA | |
| Twilio, Inc. or Bandwidth Inc. | Provides SMS routing and delivery services. Customer and Medallia shall mutually agree on the provider(s) of choice. | USA and Canada | |
| Usersnap GmbH (Optional) | Screen capture functionality, if enabled. | Austria | |
| Zendesk Inc. (Optional) | Provides mobile SDK message routing and delivery services. | USA |
Federal contracts
By funding agency. UEI ZDLMRUM7QP65 failing
None found.
Prime awards and subawards reported by prime contractors. Purchases through a reseller name the reseller, not the vendor.
Changes
None since tracking began.