Third Party Index

Actionstep

actionstep.com

Subprocessors CSV · Atom

10 third parties.

NamePurposeLocationListed since
Amazon Web Services Cloud provider; Provides cloud computing services and infrastructureUSA, Ireland, Australia, and Canada
CloudConvert Document management; Provides cloud-based document conversion servicesGermany and USA
Datadog Cloud monitoring; Monitors and analyzes cloud applications and infrastructure performanceUSA
Intercom Customer support; Provides access to self-help and customer supportUSA
Mailgun Email Provider; Provides transactional emailsUSA
Microsoft Azure Cloud provider; Provides cloud computing services and infrastructureUSA
Planhat Customer Success; Helps manage customer relationshipsUSA
Salesforce Engagement & Sales; Helps businesses manage customer interactions and dataUSA
Twilio Communications provider; Provides SMS servicesUSA
Zendesk Inc Customer Support; Provides access to self-help and customer supportUSA

ComplianceCSV · Atom

Certified

Certifications as Actionstep's trust center lists them; reports are usually shared on request (evidence)

Service statusCSV · Atom

Jul 7: no incident reportedJul 8: no incident reportedJul 9: no incident reportedJul 10: no incident reportedJul 11: no incident reportedJul 12: no incident reportedJul 13: no incident reportedJul 14: no incident reportedJul 15: no incident reportedJul 16: no incident reportedJul 17: no incident reportedJul 18: no incident reportedJul 19: no incident reportedJul 20: no incident reportedJul 21: no incident reportedJul 22: no incident reportedJul 23: no incident reportedJul 24: no incident reportedJul 25: no incident reportedJul 26: no incident reportedJul 27: no incident reportedJul 28: no incident reportedJul 29: no incident reportedJul 30: 1 incident (1 no impact stated)Jul 31: no incident reportedAug 1: no incident reportedAug 2: no incident reportedAug 3: no incident reportedAug 4: no incident reportedAug 5: no incident reportedAug 6: no incident reportedAug 7: no incident reportedAug 8: no incident reportedAug 9: no incident reportedAug 10: 1 incident (1 minor)Aug 11: no incident reportedAug 12: no incident reportedAug 13: no incident reportedAug 14: no incident reportedAug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: 2 incidents (2 major)Aug 28: 1 incident (1 major)Aug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: 1 incident (1 no impact stated)Sep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: 1 incident (1 major)Sep 29: no incident reportedSep 30: no incident reportedOct 1: no incident reportedOct 2: no incident reportedOct 3: no incident reportedOct 4: no incident reported

90 days agotoday

  • 7 incidents in 90 days
  • 4 major or critical
  • 30 min typical time to resolve
  • 4 h 1 min longest major
BeganIncidentImpactLasted
Server Outage - (eu-west-1) - 502 Error- Sep 28th 2026major7 min
Practice Management Navigation Bar Not Visible When New UI Is Enabled - Sep 21 2026no impact stated30 min
Practice Management Outage AP-Southeast 2major4 h 1 min
Practice Management Outage - Ap Southeast 2major14 min
Server Outage - (AP-Southeast-2) - Users Unable to Login - August 27, 2026major22 min
Issue Identified – eu-west-1.actionstep.comminor1 h 10 min
Login Disruption (eu-west-1) – ISP Related Connectivity Issues Jul 30 2026no impact stated3 h 36 min
Actionstep Gmail Add-on & Logging in to the Actionstep Mobile App using Gmail.no impact stated22 h 52 min

Incidents per month

0 2 4 May 2026: 2 incidents (2 no impact stated) · partial: our history begins May 10 · typical time to resolve 4 h 57 min Jun 2026: 1 incident (1 no impact stated) · typical time to resolve 22 h 52 min Jul 2026: 1 incident (1 no impact stated) · typical time to resolve 3 h 36 min Aug 2026: 4 incidents (3 major, 1 minor) · typical time to resolve 1 h 10 min Sep 2026: 2 incidents (1 major, 1 no impact stated) · typical time to resolve 30 min Oct 2026: 0 incidents May 2026Jun Jul Aug Sep Oct

critical major minor no impact stated before or partly before our history

Components affected

ComponentIncidents
New Zealand, Australia, and South Pacific3
United Kingdom, Middle East, Africa, and Europe2
Login / Launchpad1

As Actionstep's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

ChangesCSV · Atom

None since tracking began.

Rating badge for Actionstep's site

Actionstep transparency rating

It updates with the rating.

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