Help Scout
Certifications and attestations: SOC 2 Type IIPCI DSS
Says it complies with: HIPAA, GDPR, Data Privacy Framework
As listed on Help Scout's trust center (evidence) ; reports themselves are usually shared on request.
Transparency
Breakdown
| Subprocessor list | 30 / 30 | |
| Processing locations | 8 / 8 | |
| Purposes | 7 / 7 | |
| Data processing addendum | 12 / 12 | |
| Trust center | 8 / 8 | |
| Privacy policy | 6 / 6 | |
| security.txt | not found | 0 / 6 |
| Security page | 5 / 5 | |
| Status page | 5 / 5 | |
| Vulnerability disclosure | not found | 0 / 5 |
| Pages still reachable | 8 / 8 | |
| Total | 89 / 100 |
Only documents we can retrieve count: a page behind a login or a broken link scores nothing.
Badge
For Help Scout's own site; it updates with the rating.
<a href="https://thirdpartyindex.com/vendors/help-scout"><img src="https://thirdpartyindex.com/badge/help-scout.svg" alt="Help Scout transparency rating on Third Party Index" height="20"></a>[](https://thirdpartyindex.com/vendors/help-scout)Documents
| Document | Verified | Changed | Evidence |
|---|---|---|---|
| Trust center conveyor | snapshot | ||
| Subprocessor list | snapshot | ||
| Data processing addendum | snapshot | ||
| Privacy policy | snapshot | ||
| Terms | snapshot | ||
| Security page | snapshot | ||
| Status page statuspage | snapshot |
Subprocessors
| Name | Purpose | Location | Listed since |
|---|---|---|---|
| Amazon Web Services | Cloud infrastructure hosting | USA | |
| Anthropic PBC | Machine learning | USA | |
| Auth0 | SAML SSO | USA | |
| Census | Business analytics | USA | |
| Clearbit | Customer intelligence | USA | |
| Clickhouse Cloud | Real-time analytical database | USA | |
| Confluent | Message broker | USA | |
| Datadog | Log management and observability | USA | |
| dbt Cloud | Business analytics | USA | |
| E-hawk | Spam prevention | USA | |
| Elastic Cloud | Data processing enhancing | USA | |
| Freeplay | AI quality control | USA | |
| Google LLC | Business analytics, Machine Learning, etc. | USA | |
| Looker | Business analytics | USA | |
| OpenAI | Machine learning | USA | |
| Pinecone | Vector data store | UK | |
| Pusher.io | Real-time services | UK | |
| Twilio | Two-factor authentication | USA | |
| Unify | Sales automated outreach | USA | |
| Vitally | Customer success | USA |
Listed as a subprocessor by (8)
Purposes as each company states them.
Fathom Analytics usefathom.com Support requests
Feedly Threat Intelligence feedly.com Email Support
Fly.io fly.io Customer support communication
Lucky Orange luckyorange.com Customer Support
Mixmax mixmax.com Support Services
Salad salad.com
TaxJar taxjar.com Customer service platform
Topaz Labs topazlabs.com
Service status
7 incidents in the last 65 days (0 major or critical, 7 minor, 0 with no stated impact) · typically resolved in 1 h 18 min
| Began | Incident | Impact | Lasted |
|---|---|---|---|
| Mailbox counts, folders, reports, search results | minor | 36 min evidence | |
| Mailbox counts | minor | 3 h 57 min evidence | |
| App Access Issues | minor | 3 h 12 min evidence | |
| Beacon Issues | minor | 1 h 18 min evidence | |
| SLA issues | minor | 1 h 42 min evidence | |
| Report Loading | minor | 1 h 13 min evidence | |
| Delays with Inbox counts, folders, reports and search results | minor | 1 h 1 min evidence |
As Help Scout's status page reports its own incidents (scheduled maintenance left out), read every few hours since .
Changes
None since tracking began.