Tracked subprocessors 20 Subprocessor of 62 Third parties loaded 6 Loaded by 37
+ − ⟲
20 third parties.
Name Purpose Location Listed since Amazon Web Services Cloud infrastructure hosting USA Sep 21, 2026 Anthropic PBC AI Machine learning USA Sep 21, 2026 Auth0 SAML SSO USA Sep 21, 2026 Census Business analytics USA Sep 21, 2026 Clearbit Customer intelligence USA Sep 21, 2026 Clickhouse Cloud Real-time analytical database USA Sep 21, 2026 Confluent Message broker USA Sep 21, 2026 Datadog Log management and observability USA Sep 21, 2026 dbt Cloud Business analytics USA Sep 21, 2026 E-hawk Spam prevention USA Sep 21, 2026 Elastic Cloud Data processing enhancing USA Sep 21, 2026 Freeplay AI quality control USA Sep 21, 2026 Google LLC Business analytics, Machine Learning, etc. USA Sep 21, 2026 Looker Business analytics USA Sep 21, 2026 OpenAI AI Machine learning USA Sep 21, 2026 Pinecone Vector data store UK Sep 21, 2026 Pusher.io Real-time services UK Sep 21, 2026 Twilio Two-factor authentication USA Sep 21, 2026 Unify Sales automated outreach USA Sep 21, 2026 Vitally Customer success USA Sep 21, 2026
Help Scout's homepage made 121 requests to 8 domains, and 6 services controlled by another company.
Advertising (1): usually detected as Advertising: Google Cloud Analytics (1): reviewed: Matomo Marketing automation (1): HubSpot Cookie compliance (1): Transcend CDN (1): reviewed: imgix Other (1): reviewed as Affiliate programs: TUNE, Inc. 6 third parties by category: 1 1 1 1 1 1
Third parties 6 · 42 requests
imgix imgix.net 26% of the page's requests 31 Google Cloud subprocessor gstatic.com, fonts.googleapis.com 3% of the page's requests 4 Transcend Transcend 2% of the page's requests 3 Matomo matomo.cloud 2% of the page's requests 2 HubSpot HubSpot <1% of the page's requests 1 TUNE, Inc. go2cloud.org <1% of the page's requests 1
First party 1 · 79 requests
Help Scout Contentful Gatsby 5.15.0 Google Font API Google Tag Manager HSTS Imgix Matomo Analytics Matomo Tag Manager Open Graph PWA Prism React Vercel Vercel Speed Insights Webpack core-js 3.45.1 65% of the page's requests 79
4 tracked companies loaded by the homepage are not in Help Scout's subprocessor list. A website can use a service without it processing customer data.
Certified Says it complies with Certifications as Help Scout's trust center lists them; reports are usually shared on request (evidence )
Aug 14: 1 incident (1 minor) Aug 15: no incident reported Aug 16: no incident reported Aug 17: no incident reported Aug 18: 1 incident (1 minor) Aug 19: no incident reported Aug 20: no incident reported Aug 21: no incident reported Aug 22: no incident reported Aug 23: no incident reported Aug 24: no incident reported Aug 25: no incident reported Aug 26: no incident reported Aug 27: no incident reported Aug 28: no incident reported Aug 29: no incident reported Aug 30: no incident reported Aug 31: 1 incident (1 minor) Sep 1: no incident reported Sep 2: no incident reported Sep 3: no incident reported Sep 4: no incident reported Sep 5: no incident reported Sep 6: no incident reported Sep 7: no incident reported Sep 8: no incident reported Sep 9: no incident reported Sep 10: no incident reported Sep 11: no incident reported Sep 12: no incident reported Sep 13: no incident reported Sep 14: no incident reported Sep 15: no incident reported Sep 16: no incident reported Sep 17: no incident reported Sep 18: no incident reported Sep 19: no incident reported Sep 20: no incident reported Sep 21: no incident reported Sep 22: 1 incident (1 minor) Sep 23: no incident reported Sep 24: no incident reported Sep 25: no incident reported Sep 26: no incident reported Sep 27: no incident reported Sep 28: no incident reported Sep 29: no incident reported Sep 30: no incident reported Oct 1: no incident reported Oct 2: no incident reported Oct 3: no incident reported Oct 4: no incident reported Oct 5: no incident reported Oct 6: no incident reported Oct 7: no incident reported Oct 8: no incident reported Oct 9: no incident reported Oct 10: no incident reported Oct 11: no incident reported Oct 12: no incident reported Oct 13: no incident reported Oct 14: no incident reported Oct 15: no incident reported Oct 16: no incident reported Oct 17: no incident reported Oct 18: no incident reported Oct 19: no incident reported Oct 20: no incident reported Oct 21: no incident reported Oct 22: no incident reported Oct 23: no incident reported Oct 24: no incident reported Oct 25: no incident reported Oct 26: no incident reported Oct 27: no incident reported Oct 28: no incident reported Oct 29: no incident reported Oct 30: no incident reported Oct 31: no incident reported Nov 1: no incident reported Nov 2: no incident reported Nov 3: no incident reported Nov 4: no incident reported Nov 5: no incident reported Nov 6: no incident reported Nov 7: no incident reported Nov 8: no incident reported Nov 9: no incident reported Nov 10: no incident reported Nov 11: no incident reported 90 days ago today
5 incidents in 90 days0 major or critical1 h 42 min typical time to resolveBegan Incident Impact Lasted Sep 22, 2026 Mailbox counts, folders, reports, search results minor 36 min Aug 31, 2026 Mailbox counts minor 3 h 57 min Aug 18, 2026 App Access Issues minor 3 h 12 min Aug 14, 2026 Beacon Issues minor 1 h 18 min Aug 13, 2026 SLA issues minor 1 h 42 min Aug 6, 2026 Report Loading minor 1 h 13 min Jul 24, 2026 Delays with Inbox counts, folders, reports and search results minor 1 h 1 min Jul 14, 2026 Docs Errors major 6 h 43 min
Incidents per month 0 5 10 Dec 2025: 4 incidents (1 critical, 1 major, 2 minor) · typical time to resolve 1 h 19 min Jan 2026: 2 incidents (1 minor, 1 no impact stated) · typical time to resolve 9 h 54 min Feb 2026: 3 incidents (1 major, 2 minor) · typical time to resolve 28 min Mar 2026: 9 incidents (7 minor, 2 no impact stated) · typical time to resolve 54 min Apr 2026: 6 incidents (1 critical, 3 minor, 2 no impact stated) · typical time to resolve 1 h 36 min May 2026: 2 incidents (2 minor) · typical time to resolve 1 h 47 min Jun 2026: 2 incidents (2 minor) · typical time to resolve 22 h 59 min Jul 2026: 4 incidents (1 major, 3 minor) · typical time to resolve 3 h 56 min Aug 2026: 5 incidents (5 minor) · typical time to resolve 1 h 42 min Sep 2026: 1 incident (1 minor) · typical time to resolve 36 min Oct 2026: 0 incidents Nov 2026: 0 incidents Dec 2025 Jan 2026 Feb Mar Apr May Jun Jul Aug Sep Oct Nov critical major minor no impact stated
Components affected Component Incidents Bar Mailbox counts, folders, reports, search results 2 AI Answers 1 AI Assist 1 AI Drafts 1 AI Summarize 1 Beacon 1 Web App 1
As Help Scout's status page reports its own incidents (scheduled maintenance left out), read every few hours since Oct 6, 2025 (evidence )
256 reported incidents in the last 30 days, by 9 of the vendors Help Scout lists as subprocessors.
A subprocessor list names a company, not the service an incident touched. This does not show that Help Scout was involved.
Date Company Incident Impact Lasted Nov 11, 2026 Provisioning and scaling operations may take longer in AWS ap-northeast-1 Tokyo minor ongoing Nov 11, 2026 SMS Delivery Failures from Twilio to Turkcell Turkey minor 3 h 54 min Nov 11, 2026 Retroactive Incident Impacting Twilio Usage APIs no impact stated 1 min Nov 10, 2026 Elevated errors on Fable 52 and Mythos 52 no impact stated 1 min Nov 10, 2026 Issue resolved minor 1 h 43 min Nov 10, 2026 SMS Delivery Receipt Delays from Twilio Phone Numbers to Movistar Venezuela minor 3 h 26 min Nov 10, 2026 [Serverless][GCP][us-central1] Elevated errors and timeouts on read operations for some indexes major 1 h 54 min Nov 10, 2026 Degraded run performance due to dbt State service disruption no impact stated — Nov 10, 2026 Gateway API (Lookup API) Failure Increase on Verizon in United States minor 10 h 23 min Nov 10, 2026 Incorrect cost data in Costs API exports no impact stated 2 h 20 min Nov 9, 2026 Elevated Errors On API minor 42 min Nov 9, 2026 WhatsApp Business API Message Send Failures minor 16 h 29 min Nov 9, 2026 Elevated ChatGPT Conversation Errors minor 52 min Nov 9, 2026 Voice Call Failures from a Subset of Twilio Phone Numbers to Chile minor 19 h 20 min Nov 9, 2026 Voice Call Audio Quality Degradation, Silent and One-Way Audio between Twilio and Multiple Networks in United Kingdom minor 5 h 18 min Nov 9, 2026 SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Italy minor 3 h 14 min Nov 9, 2026 SMS Delivery Delays and Failures from Twilio to Spusu United Kingdom minor 3 h 26 min Nov 9, 2026 SMS Delivery Receipt Delays from Twilio to Bouygues Telecom France minor 13 h 31 min Nov 9, 2026 SMS Delivery Failures from Network Subscribers in Germany to a Subset of Twilio Long Codes minor 8 h 40 min Nov 9, 2026 SMS Delivery Failures from Twilio to ETL Laos minor 16 h 8 min Nov 8, 2026 SMS Delivery Failures from Twilio to MTN Nigeria minor 6 h Nov 8, 2026 Elevated errors with image generation minor 1 h 49 min Nov 8, 2026 Silent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EnStream in Canada minor 14 h 12 min Nov 8, 2026 Degraded performance for Claude Fable 5.1 minor 26 min Nov 7, 2026 SMS Delivery Receipt Delays from Twilio to Globe Philippines minor 13 h 16 min
And 231 more. All of them: CSV · Who is around them .
See the list as we read it on any date: Time machine
None since tracking began.
Help Scout37signals 37signals.com Help desk software
Akita akitaapp.com Help Scout provides help desk and ticketing services used to resolve customer issues.
AllClients allclients.com Help and Knowledgebase
Appwrite appwrite.io Support
Balsamiq balsamiq.com Support help desk (email and chatbot)
Basecamp basecamp.com Help desk software
Buffer buffer.com
Canopy canopy.is Customer support
Capsule CRM capsulecrm.com Help desk services for customer support queries
ChartMogul chartmogul.com We use Help Scout to provide customer support and ticketing.
Civic Roundtable civicroundtable.com Help center and knowledge base.; Support
CookieHub cookiehub.com Customer support
Crowdin crowdin.com Customer support ticketing system
Designmodo designmodo.com
Dock dock.us Customer support
Education Perfect educationperfect.com Helpdesk software
EmailOctopus emailoctopus.com Customer support ticketing. Processes Protected Data only where it is included in a support request
Ethnio ethn.io Help tickets
Fathom Analytics usefathom.com Support requests
Feature Upvote featureupvote.com Customer support management
Feedly Threat Intelligence feedly.com Email Support
Fly.io fly.io Customer support communication
Frill frill.co Support
Higher Logic higherlogic.com Support Services
Kira Talent kiratalent.com User support
KnowledgeOwl knowledgeowl.com Help desk software
Koalendar koalendar.com Customer support and help desk
Konvu konvu.com Customer support ticketing and communications
Lucky Orange luckyorange.com Customer Support
Macabacus macabacus.com Cloud service that stores customer support tickets.
Milemarker milemarker.co
Mixmax mixmax.com Support Services
Nicereply nicereply.com Customer support (Help Desk software)
Outline getoutline.com Email support
Partnero partnero.com Customer support platform; stores and processes customer inquiries, emails, and support ticket data to facilitate Partnero’s support services.
Paved paved.com Customer Support
Pin Payments pinpayments.com Customer relationship management
Prefinery prefinery.com Customer support
PropelAuth propelauth.com Customer relationship management
Quinncia quinncia.io Customer Support and communications
ReadWorks readworks.org Customer support ticketing
Relay Commerce relaycommerce.io
Responsly responsly.com Customer support
Rows rows.com Customer support services
Salad salad.com
Scrible scrible.com Customer support and communication; Receive, manage, and respond to support inquiries
SegMetrics segmetrics.io Customer support ticketing (incidental processing only — applies when a Customer initiates contact with SegMetrics support)
Signable signable.co.uk Customer Support
Simple In/Out simpleinout.com Email Support
Simple Poll simplepoll.rocks User support
