Fly.io
Documents
| Document | Verified | Changed | Evidence |
|---|---|---|---|
| Subprocessor list | snapshot | ||
| Privacy policy | snapshot | ||
| Terms | snapshot | ||
| Security page | snapshot | ||
| Status page statuspage | snapshot |
Subprocessors
| Name | Purpose | Location | Listed since |
|---|---|---|---|
| Anthropic | AI-assisted log analysis, support responses, and signup classification | United States | |
| AWS | Account management, backup storage, engineering support | United States | |
| CacheNetworks | Hosting provider | United States | |
| Customer.io | Newsletters and transactional email | United States | |
| DataPacket | Hosting provider | United Kingdom | |
| Depot | Customer software builds | United States | |
| Discord | Customer support communication | United States | |
| Discourse | Customer support communication | United States | |
| Dropbox Sign | Agreement signing (DPA, BAA, NDA) | United States | |
| Productivity suite and cloud infrastructure | United States | ||
| Help Scout | Customer support communication | United States | |
| Honeycomb | Tracing and observability | United States | |
| HubSpot | Customer relationship management | United States | |
| incident.io | Incident response and on-call management | United Kingdom | |
| IPinfo | Signup IP geolocation and risk scoring | United States | |
| Latitude | Hosting provider | United States | |
| LaunchDarkly | Feature rollout management | United States | |
| Mailgun | Transactional email | United States | |
| Metronome | Billing | United States | |
| NetActuate | Hosting provider | United States | |
| OpenAI | Incident summary generation | United States | |
| PeopleDataLabs | Signup risk scoring | United States | |
| Plain | Customer support communication | United Kingdom | |
| PostHog | Product analytics | Germany | |
| RudderStack | Product analytics | United States | |
| Sentry | Error reporting | United States | |
| Slab | Knowledge management | United States | |
| Slack | Customer support communication | United States | |
| Snowflake | Customer relationship management | United States | |
| Stripe | Payment processing, fraud and abuse prevention | United States | |
| Tigris | Object storage for Sprites | United States | |
| Timescale | Time-series metrics storage | United States | |
| Vultr | Hosting provider | United States |
Listed as a subprocessor by (7)
Purposes as each company states them.
Service status
9 incidents in the last 15 days (7 major or critical, 2 minor, 0 with no stated impact) · typically resolved in 1 h 21 min · longest major: 7 h 28 min
| Began | Incident | Impact | Lasted |
|---|---|---|---|
| Network outage in AMS region | critical | 21 min evidence | |
| State database issues in GRU | major | 2 h 40 min evidence | |
| Private Networking issues (6PN) | major | 46 min evidence | |
| Partial Sprites outage | major | 7 h 28 min evidence | |
| Elevated private networking errors | major | 35 min evidence | |
| Upstash unavailability in FRA region | major | 1 h 21 min evidence | |
| IPv6 Networking Issues in DFW | major | 5 h 57 min evidence | |
| Depot builder failures | minor | 1 h 25 min evidence |
As Fly.io's status page reports its own incidents (scheduled maintenance left out), read every few hours since .