Hex

hex.tech · data

Hex declares 21 subprocessors in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Amazon Web Services, Google Cloud and OpenAI. No published changes since we first read it on Sep 22, 2026. 54 tracked vendors name Hex as a subprocessor, including Twilio, SendGrid and Segment.

Subprocessors CSV of Hex's subprocessors · Atom feed of Hex's subprocessors DORA draft CSV of Hex's subprocessors as declared by Hex what's this? · 

21 third parties.

NamePurposeLocationListed since
Amazon Web Services Cloud hosted infrastructure and data hostingCorporate: USA; Location of Processing: Deployment Region
Anthropic AIAI servicesCorporate: USA; Location of Processing: USA
Baseten AICorporate: USA; Location of Processing: Deployment Region
Browserbase Browser automationCorporate: USA; Location of Processing: USA
Cloudflare Content delivery network providerCorporate: USA; Location of Processing: Global
Datadog MonitoringCorporate: USA; Location of Processing: Deployment Region
Fivetran Data connectorCorporate: USA; Location of Processing: USA
Google Corporate: USA; Location of Processing: Deployment Region
Hightouch Corporate: USA; Location of Processing: USA
HubSpot Corporate: USA; Location of Processing: USA
LaunchDarkly Feature gatingCorporate: USA; Location of Processing: USA
Modal Corporate: USA; Location of Processing: Deployment Region
OpenAI AICorporate: USA; Location of Processing: Deployment Region
Parallel Corporate: USA; Location of Processing: USA
Pylon Customer supportCorporate: USA; Location of Processing: USA
RudderStack AnalyticsCorporate: USA; Location of Processing: USA
Salesforce (including Slack) Customer engagementCorporate: USA; Location of Processing: USA
Snowflake Data warehouseCorporate: USA; Location of Processing: USA
Stripe BillingCorporate: USA; Location of Processing: Global
Wiz Security monitoringCorporate: USA; Location of Processing: USA
WorkOS User management and audit logsCorporate: USA; Location of Processing: USA

Web TechnologiesCSV of Hex's web technologies · Atom feed of Hex's web technologies

Hex's homepage made 296 requests to 25 domains, and 12 services controlled by another company.

Analytics (5): Clay, LinkedIn, Magellan AI, Meta, ContentsquareAdvertising (2): Google Cloud, MicrosoftMarketing automation (2): GetVector, Inc., HubSpotOther (3): usually detected as CMS: Sanity; Customer data platform: RudderStack; Feature management: LaunchDarkly

12 third parties by category: Analytics 5Advertising 2Marketing automation 2Other 3

Third parties 12 · 126 requests
Sanity sanity.io 18% of the page's requests 53
RudderStack Rudderstack 6% of the page's requests 18
Google Cloudsubprocessor DoubleClick Floodlight Google Analytics Google Tag Manager 6% of the page's requests 17
GetVector, Inc. Vector 2% of the page's requests 6
HubSpotsubprocessor HubSpot 2% of the page's requests 6
Clay Clay Web Intent 1% of the page's requests 4
LaunchDarklysubprocessor LaunchDarkly 1% of the page's requests 4
LinkedIn Linkedin Insight Tag 1% of the page's requests 4
Magellan AI Magellan AI 1% of the page's requests 4
Meta Facebook Pixel 2.9.435 1% of the page's requests 4
Contentsquare Contentsquare 1% of the page's requests 3
Microsoft Microsoft Advertising 1% of the page's requests 3
First party 1 · 170 requests
Hex Cloudflare Framer Motion Google Font API HSTS HTTP/3 Next.js 16.3.3 Next.js App Router Open Graph Priority Hints Radix UI React Sanity Sanity.io Turbopack Webpack core-js 3.32.2 styled-components 6.2.0 57% of the page's requests 170

6 tracked companies loaded by the homepage are not in Hex's subprocessor list. A website can use a service without it processing customer data.

Subprocessor of (54)CSV of the companies listing Hex · Atom feed of the companies listing Hex

1–50 of 54
  • Avalara avalara.com Application analytics service
  • Beamery beamery.com
  • Bluecore bluecore.com Collaborative Data Analytics Platform
  • Buffer buffer.com
  • Calendly.com calendly.com Product related data analysis and visualization
  • Campsite campsite.com Product analytics
  • Carta carta.com Data platform for data science and analytics
  • CompanyCam companycam.com
  • ConnectWise connectwise.com Analytics software; Data storage and analytics
  • Cypress cypress.io
  • Decagon decagon.ai Business Data Analytics; Platform for data science and analytics
  • Depot depot.dev Analytics
  • DoiT doit.com Collaborative analytics and AI workspace
  • EdSights edsights.com Data Querying & Analytics; Products: Admit, Retain
  • ElevenLabs elevenlabs.io Analytics
  • Fathom fathom.ai Data analytics
  • Figma figma.com Data analytics for support issues
  • Graphite graphite.dev
  • incident.io incident.io Data Analytics Tool
  • Infisical infisical.com Infisical uses Hex for data analytics.
  • Laravel laravel.com Data analytics
  • LaunchDarkly launchdarkly.com
  • Linear linear.app Data analytics
  • Linq linqapp.com
  • Lokalise lokalise.com Collaborative analytics workspace
  • Lovable lovable.dev Customer & Platform analytics
  • Mews mews.com
  • Modal modal.com Data analytics
  • Modern Treasury moderntreasury.com
  • Noom noom.com Used to monitor and analyze user events and engagement. Data elements: all end user data.
  • Ona ona.com Data Platform for Data Science and Analytics
  • Parallel Web Systems parallel.ai Data analytics
  • Pax pax.ai Notebooks analíticos sobre o data warehouse (Opcional); Todos os dados usados na camada analítica estão anonimizados e, portanto, são propriedade intelectual da empresa, livre de dados pessoais.
  • Perplexity AI perplexity.ai Business intelligence tool; Data analytics
  • Prezi prezi.com Analytics Tooling
  • Pylon usepylon.com Data Analytics
  • Railway railway.com Business Analytics
  • Replicated replicated.com Data transformation or migration
  • replit replit.com
  • Resemble AI resemble.ai Hex is a cloud-based collaborative data analytics platform that combines SQL, Python, and no-code tools in a unified notebook interface, enabling data and business teams to query, analyze, visualize, and share data insights through interactive dashboards and reports. Resemble AI uses it for internal data analysis and business intelligence.
  • Scratchpad scratchpad.com Analytics
  • Segment segment.com Hex provides internal business intelligence, data visualization, and collaborative analytics for specific Twilio Products and Services
  • SendGrid sendgrid.com Hex provides internal business intelligence, data visualization, and collaborative analytics for specific Twilio Products and Services
  • Shortcut shortcut.com Data Analytics
  • Stellar Cyber stellarcyber.ai
  • Sublime Security sublime.security Data analytics
  • Supabase supabase.com Provision of data analytics services
  • Tackle.io tackle.io Data Workspace
  • Twilio twilio.com Hex provides internal business intelligence, data visualization, and collaborative analytics for specific Twilio Products and Services
  • Unstructured unstructured.io Business Intelligence and Data Analytics
  • Show next 4

ComplianceCSV of Hex's compliance · Atom feed of Hex's compliance

Certified
Says it complies with

Certifications as Hex's trust center lists them; reports are usually shared on request (evidence)

Service statusCSV of Hex's status page incidents · Atom feed of Hex's status page incidents

Aug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reportedOct 1: no incident reportedOct 2: no incident reportedOct 3: no incident reportedOct 4: no incident reportedOct 5: no incident reportedOct 6: no incident reportedOct 7: no incident reportedOct 8: no incident reportedOct 9: no incident reportedOct 10: no incident reportedOct 11: no incident reportedOct 12: no incident reportedOct 13: no incident reportedOct 14: no incident reportedOct 15: no incident reportedOct 16: no incident reportedOct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: no incident reportedOct 21: no incident reportedOct 22: no incident reportedOct 23: no incident reportedOct 24: no incident reportedOct 25: no incident reportedOct 26: no incident reportedOct 27: no incident reportedOct 28: no incident reportedOct 29: no incident reportedOct 30: no incident reportedOct 31: no incident reportedNov 1: no incident reportedNov 2: no incident reportedNov 3: no incident reportedNov 4: no incident reportedNov 5: no incident reportedNov 6: no incident reportedNov 7: no incident reportedNov 8: no incident reportedNov 9: no incident reportedNov 10: no incident reportedNov 11: no incident reportedNov 12: no incident reported

90 days agotoday

  • 0 incidents in 90 days
  • 0 major or critical
BeganIncidentImpactLasted
Upstream Snowflake Incidentminor3 h 27 min
Projects not loadingmajor17 min
Some users may have trouble acquiring a new kernelminor1 h 24 min
Screenshots not attaching to scheduled notificationsminor26 min
HTML not rendering on notebooks and apps for some usersminor20 days
Projects not loadingcritical55 min
Issue loading displays in some published appsmajor2 h 31 min

Incidents per month

0 2 4 Dec 2025: 1 incident (1 major) · typical time to resolve 2 h 31 min Jan 2026: 0 incidents Feb 2026: 1 incident (1 critical) · typical time to resolve 55 min Mar 2026: 0 incidents Apr 2026: 2 incidents (2 minor) · typical time to resolve 20 days May 2026: 2 incidents (1 major, 1 minor) · typical time to resolve 1 h 24 min Jun 2026: 0 incidents Jul 2026: 0 incidents Aug 2026: 1 incident (1 minor) · typical time to resolve 3 h 27 min Sep 2026: 0 incidents Oct 2026: 0 incidents Nov 2026: 0 incidents Dec 2025Jan 2026Feb Mar Apr May Jun Jul Aug Sep Oct Nov

critical major minor no impact stated

As Hex's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by Hex's subprocessorsCSV of incidents reported by vendors Hex lists · Atom feed of incidents reported by vendors Hex lists

99 reported incidents in the last 30 days, by 14 of the vendors Hex lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Hex was involved.

DateCompanyIncidentImpactLasted
SnowflakeINC20000347 minor32 min
OpenAIUnable to start new Workspace Agent runs criticalongoing
OpenAIElevated errors affecting logins, sign-ups, and ChatGPT features minor8 min
BasetenModel APIs are down for all models critical21 min
PylonSlack Integration Connection Issues major3 h 13 min
AnthropicElevated errors on Fable 52 and Mythos 52 no impact stated1 min
ModalSome Sandboxes experiencing creation failures minor23 min
RudderStackDelayed delivery to Snowflake Streaming destinations (AWS us-east-1) no impact stated12 h 4 min
HubSpotSome HubSpot tools may be unavailable for some users no impact stated51 min
OpenAIIncorrect cost data in Costs API exports no impact stated2 h 20 min
OpenAIElevated Errors On API minor42 min
OpenAIElevated ChatGPT Conversation Errors minor52 min
LaunchDarklyEmail notifications are not being delivered minor26 min
OpenAIElevated errors with image generation minor1 h 49 min
AnthropicDegraded performance for Claude Fable 5.1 minor26 min
WorkOSIntermittent 503 errors in certain regions minor4 h 19 min
SnowflakeINC20000337 minor2 h 5 min
SnowflakeINC20000336 minor3 h 20 min
HightouchProcessing delay for subset of Events no impact stated—
OpenAIElevated error rates with some U.S. business Mastercards no impact stated3 days
BasetenElevated errors for Kimi-K3 on Model APIs. **Dedicated Inference is not affected** minor5 h 9 min
PylonDelay in Analytics Data minor3 h 16 min
OpenAIChatGPT Work and Dots Errors minor13 h 6 min
wiz.ioGraph query reports could fail to generate in some data centers due to an AWS Neptune issue. We are working with AWS on a mitigation. no impact stated33 h 35 min
OpenAIElevated error rates across paid ChatGPT plans minor1 h 54 min

And 74 more. All of them: CSV · Who is around them.

ChangesCSV of Hex's changes · Atom feed of Hex's changes

See the list as we read it on any date: Time machine

None since tracking began.

Rating badge for Hex's site

Hex transparency rating

It updates with the rating.

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