PlanetScale
Certifications and attestations: SOC 1 Type IISOC 2 Type IIPCI DSS
Says it complies with: HIPAA, GDPR, CCPA/CPRA
As listed on PlanetScale's trust center (evidence) ; reports themselves are usually shared on request.
Transparency
Breakdown
| Subprocessor list | 30 / 30 | |
| Processing locations | 8 / 8 | |
| Purposes | 7 / 7 | |
| Data processing addendum | 12 / 12 | |
| Trust center | 8 / 8 | |
| Privacy policy | 6 / 6 | |
| security.txt | not found | 0 / 6 |
| Security page | 5 / 5 | |
| Status page | 5 / 5 | |
| Vulnerability disclosure | 5 / 5 | |
| Pages still reachable | 8 / 8 | |
| Total | 94 / 100 |
Only documents we can retrieve count: a page behind a login or a broken link scores nothing.
Badge
For PlanetScale's own site; it updates with the rating.
<a href="https://thirdpartyindex.com/vendors/planetscale"><img src="https://thirdpartyindex.com/badge/planetscale.svg" alt="PlanetScale transparency rating on Third Party Index" height="20"></a>[](https://thirdpartyindex.com/vendors/planetscale)Documents
| Document | Verified | Changed | Evidence |
|---|---|---|---|
| Trust center vanta | snapshot | ||
| Subprocessor list vanta | snapshot | ||
| Data processing addendum | snapshot | ||
| Privacy policy | snapshot | ||
| Terms | snapshot | ||
| Security page | snapshot | ||
| Status page incident.io | snapshot | ||
| Security advisories | snapshot |
Subprocessors
| Name | Purpose | Location | Listed since |
|---|---|---|---|
| Amazon Web Services | Data Hosting | United States | |
| ClearFeed | Chat-based Customer Support | United States | |
| ClickHouse | Data hosting and analytics | United States | |
| Datadog | Application monitoring | United States | |
| Fivetran | Data synchronization | United States | |
| GitHub | Code hosting | United States | |
| Google Cloud | Data Hosting, and Internal Infrastructure | United States | |
| Koala | Sales Pipeline Generation | United States | |
| Okta | Centralized identity provider | United States | |
| Panther | Security Information & Events Management | United States | |
| Pusher Ltd. | Real-time Notification Service | United States & United Kingdom | |
| Salesforce | Customer Relationship Management | United States | |
| Segment | Customer Analytics | United States | |
| Sendgrid | Transactional Mail Service | United States | |
| Sentry | Application monitoring | United States | |
| Slack | Internal communications | United States | |
| Stripe | Payment processing | United States | |
| Vercel | Web hosting | United States | |
| WorkOS | Single sign-on and directory sync | United States | |
| Zendesk | Cloud-based Customer Support | United States |
Listed as a subprocessor by (15)
Purposes as each company states them.
Blacksmith blacksmith.sh Application database hosting
Clay clay.com
Clerk clerk.com Cloud database provider
Inngest inngest.com Cloud database storing all account-level data including user data, permissions, application state and configuration including workflow configuration, application URLs, integration configuration.; Data storage
Instantly instantly.ai Data storage and processing; Managed database services
Intercom intercom.com Database storage and caching; PlanetScale is a fully-managed MySQL database platform, powered by Vitess
Linear linear.app Managed database services
Navattic navattic.com Database Services
Notion notion.so Hosting and management of large-scale databases
Notion notion.com Hosting and management of large-scale databases
Pylon usepylon.com Database Operations
Resend resend.com Database hosting
Snitcher snitcher.com Managed MySQL databasse
posthog posthog.com Operations and performance monitoring of Databases hosted on Amazon Web Services
turbopuffer turbopuffer.com Dashboard database hosting
Service status
8 incidents in the last 90 days (5 major or critical, 3 minor, 0 with no stated impact) · typically resolved in 1 h 21 min · longest major: 3 h
| Began | Incident | Impact | Lasted |
|---|---|---|---|
| Connectivity issues with Vitess databases in GCP | major | 14 min evidence | |
| Dashboard and API 500 errors for postgres databases | major | 10 min evidence | |
| Insights metrics underreporting | major | 3 h evidence | |
| Insights metrics underreporting | minor | 20 h 49 min evidence | |
| Connectivity issues in us-east-1 | major | 32 min evidence | |
| API and dashboard errors | major | 27 min evidence | |
| Single Sign On (SSO) unavailable | minor | 1 h 21 min evidence | |
| Development branches with MySQL Vectors not serving | minor | 2 h 26 min evidence |
As PlanetScale's status page reports its own incidents (scheduled maintenance left out), read every few hours since .
Changes
None since tracking began.