Unbabel

unbabel.com

Unbabel declares 23 subprocessors, plus 1 of its own affiliates, in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Amazon Web Services, Google Cloud and OpenAI. No published changes since we first read it on Nov 7, 2026. 2 tracked vendors name Unbabel as a subprocessor, including Smartsheet and Udemy.

Subprocessors CSV · Atom DORA draft CSV what's this? · 

23 third parties, 1 affiliate.

NamePurposeLocationListed since
Amazon Web Services Cloud service providerUnited States
ChurnZero Customer success managementUnited States
Cloudflare Content distribution, security services and DNS servicesUnited States
Databricks Store data from several Unbabel microservicesUnited States
DeepL Neural Machine Translation ServiceGermany
DocuSign Contract managerUnited States
Fullstory Support servicesUnited States
Gong Call recording softwareUnited States
Google Cloud Cloud service providerUnited States
Hotjar Survey — Behavioural Analytics and FeedbackMalta
Hubspot Marketing and analytics servicesUnited States
Intercom Editor’s contact managerUnited States
Logz.io Infrastructure and security monitoringUnited States
Microsoft Azure Cloud computing services provider / machine translationUnited States
Mine Privacy Ops Data inventory and mapping, Record of Processing Activities (ROPA)Israel
MongoDB Cloud management servicesUnited States
Open AI AIMachine translation and other AI applicationsUnited States
Payoneer Cloud-based payment servicesUnited States
Paypal Cloud-based payment servicesUnited States
Pusher Notification managerUnited Kingdom
Salesforce Client relationship managerUnited States
Stripe Cloud-based payment servicesUnited States
Zendesk Integration managerUnited States
Unbabel affiliates (1)
NamePurposeLocationListed since
Unbabel, Lda Service providerUnited States

Web TechnologiesCSV · Atom

Unbabel's homepage made 29 requests to 5 domains, and 3 services controlled by another company.

CDN (3): UNPKG, Google Cloud; usually detected as CDN: jsDelivr

3 third parties by category: CDN 3

Third parties 3 · 12 requests
UNPKG LottieFiles Unpkg 28% of the page's requests 8
Google Cloudsubprocessor Google Hosted Libraries 7% of the page's requests 2
jsDelivr bootstrapcdn.com 7% of the page's requests 2
First party 1 · 17 requests
Unbabel Cloudflare HSTS LiteSpeed LiteSpeed Cache Litespeed Cache MySQL Open Graph PHP 8.2.35 RSS Varnish WordPress 7.1.4 WordPress Block Editor Yoast SEO jQuery 3.5.1 59% of the page's requests 17

1 tracked company loaded by the homepage is not in Unbabel's subprocessor list. A website can use a service without it processing customer data.

Subprocessor of (2)CSV · Atom

2 companies
  • Smartsheet smartsheet.com Customer support translation services
  • Udemy udemy.com Translation services for support tickets

Service statusCSV · Atom

Aug 14: no incident reportedAug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reportedSep 30: no incident reportedOct 1: no incident reportedOct 2: no incident reportedOct 3: no incident reportedOct 4: no incident reportedOct 5: no incident reportedOct 6: no incident reportedOct 7: no incident reportedOct 8: no incident reportedOct 9: no incident reportedOct 10: no incident reportedOct 11: no incident reportedOct 12: no incident reportedOct 13: no incident reportedOct 14: no incident reportedOct 15: no incident reportedOct 16: no incident reportedOct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: no incident reportedOct 21: no incident reportedOct 22: no incident reportedOct 23: no incident reportedOct 24: no incident reportedOct 25: no incident reportedOct 26: no incident reportedOct 27: no incident reportedOct 28: no incident reportedOct 29: no incident reportedOct 30: no incident reportedOct 31: no incident reportedNov 1: no incident reportedNov 2: no incident reportedNov 3: no incident reportedNov 4: no incident reportedNov 5: no incident reportedNov 6: no incident reportedNov 7: no incident reportedNov 8: no incident reportedNov 9: no incident reportedNov 10: no incident reportedNov 11: no incident reported

90 days agotoday

  • 0 incidents in 90 days
  • 0 major or critical
BeganIncidentImpactLasted
Translation processing delaysno impact stated6 h 32 min
Project estimations returning incorrect valuesno impact stated10 h 33 min
New tickets / conversations for email and chat not translatingno impact stated33 min
Issues with Projects creation and managementno impact stated2 h 27 min
Problems logging into Customer Portalno impact stated15 h 4 min
Difficulties accessing the Unbabel Portalno impact stated55 min
Cloudflare is experiencing some issues that are affecting our platforms.no impact stated5 h 56 min
Unbabel for Zendesk, Freshdesk and Intercom + Polyglot with issuesno impact stated6 h 52 min

Incidents per month

0 2 4 Dec 2025: 0 incidents Jan 2026: 0 incidents Feb 2026: 0 incidents Mar 2026: 0 incidents Apr 2026: 1 incident (1 no impact stated) · typical time to resolve 2 h 27 min May 2026: 1 incident (1 no impact stated) · typical time to resolve 33 min Jun 2026: 1 incident (1 no impact stated) · typical time to resolve 10 h 33 min Jul 2026: 1 incident (1 no impact stated) · typical time to resolve 6 h 32 min Aug 2026: 0 incidents Sep 2026: 0 incidents Oct 2026: 0 incidents Nov 2026: 0 incidents Dec 2025Jan 2026Feb Mar Apr May Jun Jul Aug Sep Oct Nov

critical major minor no impact stated

As Unbabel's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by Unbabel's subprocessorsCSV · Atom

54 reported incidents in the last 30 days, by 8 of the vendors Unbabel lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Unbabel was involved.

DateCompanyIncidentImpactLasted
OpenAIUnable to start new Workspace Agent runs criticalongoing
OpenAIElevated errors affecting logins, sign-ups, and ChatGPT features minor8 min
HubSpotSome HubSpot tools may be unavailable for some users no impact stated51 min
OpenAIIncorrect cost data in Costs API exports no impact stated2 h 20 min
OpenAIElevated Errors On API minor42 min
OpenAIElevated ChatGPT Conversation Errors minor52 min
OpenAIElevated errors with image generation minor1 h 49 min
OpenAIElevated error rates with some U.S. business Mastercards no impact stated3 days
IntercomElevated errors and latencies in the European hosting region. major49 min
OpenAIChatGPT Work and Dots Errors minor13 h 6 min
OpenAIElevated error rates across paid ChatGPT plans minor1 h 54 min
Logz.ioData Ingestions Delays For Some Customers - Degraded Performance - us-east-1 minor1 h
FullstoryDelays in syncing to S3 data warehouses (EU1) minor8 h 46 min
Fullstory[Resolved] Delayed Session Data Availability (NA1 & EU1 Data Centers) no impact stated—
OpenAIFile upload errors in ChatGPT minor4 h 52 min
HubSpotHubSpot is experiencing issues no impact stated22 min
StripeElevated Instant Payouts failures no impact stated2 h 5 min
OpenAIElevated errors with search in Dots, ChatGPT Work, and certain ChatGPT thinking experiences minor1 h 35 min
IntercomSlow Fin Procedures minor23 min
OpenAIElevated errors for GPT Image 2 API image edits minor4 h 1 min
StripeElevated Issuing errors from 17:13 - 20:41 UTC minor4 h 36 min
OpenAI6.1 Sol Degraded Model Performance minor1 h 17 min
OpenAIElevated error rates for most hosted Code Reviews and Security Reviews on private GitHub repositories no impact stated29 min
OpenAIElevated error rates for Ads POST requests minor11 min
StripeElevated Blik errors no impact stated1 h

And 29 more. All of them: CSV · Who is around them.

ChangesCSV · Atom

See the list as we read it on any date: Time machine

None since tracking began.

Rating badge for Unbabel's site

Unbabel transparency rating

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