Fullstory
Transparency
Breakdown
| Subprocessor list | 30 / 30 | |
| Processing locations | partial | 7 / 8 |
| Purposes | 7 / 7 | |
| Data processing addendum | 12 / 12 | |
| Trust center | 8 / 8 | |
| Privacy policy | 6 / 6 | |
| security.txt | 6 / 6 | |
| Security page | not found | 0 / 5 |
| Status page | 5 / 5 | |
| Vulnerability disclosure | not found | 0 / 5 |
| Pages still reachable | 8 / 8 | |
| Total | 89 / 100 |
Only documents we can retrieve count: a page behind a login or a broken link scores nothing.
Badge
For Fullstory's own site; it updates with the rating.
<a href="https://thirdpartyindex.com/vendors/fullstory"><img src="https://thirdpartyindex.com/badge/fullstory.svg" alt="Fullstory transparency rating on Third Party Index" height="20"></a>[](https://thirdpartyindex.com/vendors/fullstory)Documents
| Document | Verified | Changed | Evidence |
|---|---|---|---|
| Trust center safebase | snapshot | ||
| Subprocessor list | snapshot | ||
| Data processing addendum | snapshot | ||
| Privacy policy | snapshot | ||
| Terms | snapshot | ||
| security.txt | snapshot | ||
| Status page statuspage | snapshot |
Subprocessors
| Name | Purpose | Location | Listed since |
|---|---|---|---|
| Anthropic | Support delivery of the SaaS Services to Customer | United States | |
| Fastly, Inc. (Signal Sciences Corporation) | Real-time threat detection and prevention; web application Firewall | United States | |
| Google LLC | Data storage and processing, security monitoring, and AI model inference for in-product AI features | United States; Germany | |
| Marketo | Cloud-based Email and Marketing Services tool | United States | |
| OpenAI (optional) | Support various Generative AI features within Fullstory | ||
| Salesforce | Customer relationship management solution platform | United States | |
| Zendesk | Customer service platform that supports customer interactions e.g. via email | United States |
Listed as a subprocessor by (31)
Purposes as each company states them.
15Five 15five.com
Brightcove brightcove.com Analytics
Capsule8 capsule8.com Session replay, product analytics, and digital experience insights.
Chronosphere chronosphere.io Anonymous usage analytics
Clearbit clearbit.com FullStory is an application analytics platform that provides insight into how users interact with Clearbit Site and Services.
Cohere cohere.com Software Delivery Platform
Deepgram deepgram.com A customer experience analytics platform that helps businesses understand user behavior on their websites and applications.
Digicert digicert.com Monitor product usage and session replay
Dovetail dovetail.com Usage analytics and tracking for free workspaces only; Usage data, IP addresses, and location data are processed by Fullstory
Expensify expensify.com Member Data and Personal Data
Fountain fountain.com User experience and session monitoring and analytics
Gainsight Software gainsight.com User Interface
Gem gem.com Website analytics
GitHub github.com Customer support ticketing analysis
InMotion Hosting inmotionhosting.com Digital experience analytics and troubleshooting; Identifying UX friction points, errors, and performance issues; Improving product usability, stability, and customer support
Jimdo jimdo.com
Maxio maxio.com
Meltwater meltwater.com User engagement and experience.
Netlify netlify.com Analytics
PagerDuty pagerduty.com User Experience Tools/Data Analytics Services
Qualified qualified.io
Quartzy quartzy.com
SOPHOS sophos.com Session replay, product analytics, and digital experience insights.
Simplecast simplecast.com Analyze customer website usage to inform product feature development and UX improvements
Sprout Social sproutsocial.com
Starburst starburst.io Digital intelligence system to assess Starburst Galaxy customer activity.
Telnyx telnyx.com Software used for understanding customer interactions with digital platforms; personal data processed could include website visitor behavior, IP addresses, and potentially identifiable information captured during website interactions.
Thinkific thinkific.com Product analytics and insights
Totango totango.com Digital User Experience Cloud-based platform
Vendr vendr.com Customer Support
Zapier zapier.com Analytics to improve Zapier services
Changes
None since tracking began.