Verkada
Transparency
Breakdown
| Subprocessor list | 30 / 30 | |
| Processing locations | partial | 7 / 8 |
| Purposes | partial | 5 / 7 |
| Data processing addendum | 12 / 12 | |
| Trust center | 8 / 8 | |
| Privacy policy | 6 / 6 | |
| security.txt | not found | 0 / 6 |
| Security page | 5 / 5 | |
| Status page | 5 / 5 | |
| Vulnerability disclosure | not found | 0 / 5 |
| Pages still reachable | 8 / 8 | |
| Total | 86 / 100 |
Only documents we can retrieve count: a page behind a login or a broken link scores nothing.
Badge
For Verkada's own site; it updates with the rating.
<a href="https://thirdpartyindex.com/vendors/verkada"><img src="https://thirdpartyindex.com/badge/verkada.svg" alt="Verkada transparency rating on Third Party Index" height="20"></a>[](https://thirdpartyindex.com/vendors/verkada)Not listed by any tracked vendor.
Documents
| Document | Verified | Changed | Evidence |
|---|---|---|---|
| Trust center | snapshot | ||
| Subprocessor list | snapshot | ||
| Data processing addendum | snapshot | ||
| Privacy policy | snapshot | ||
| Security page | snapshot | ||
| Status page statuspage | snapshot |
Subprocessors
| Name | Purpose | Location | Listed since |
|---|---|---|---|
| Avantguard | Verkada offers the following default data storage and processing location options: United States, Ireland, Australia. | ||
| AWS | Amazon Transcribe Text-to-Speech tool for speaker alerts via Amazon Polly Natural Language processing via Amazon Bedrock; Cloud-based infrastructure provider Reading and extracting text from IDs via AWS Textract Facial image analysis via Amazon Rekognition Transcribing audio recordings via | In addition, Verkada offers limited Image and Video storage only in Canada, Germany, Japan, Singapore, and South Korea.; United States, Ireland, Australia | |
| Backblaze | Cloud-based infrastructure provider Sex offender and public registries | United States, Netherlands | |
| Checkr | screening* | United States | |
| Datadog | Logging and analytics | United States | |
| Google Cloud Platform | Mobile app user analytics | United States | |
| Intelligent | |||
| Intercom | In-application customer support chat | United States | |
| LiveKit | Optimizing video and audio streaming | United States | |
| Monitoring | Alarms monitoring service provider | Australia | |
| Noonlight | Emergency monitoring services and notification platform | United States | |
| OpenAI | Search query moderation for AI powered search Text-to-Speech tool for Alarms speaker announcements and Intercom Voice Directory | United States | |
| Salesforce | Sales and marketing operations customer support | United States | |
| Solutions | |||
| Twilio | Communications technology provider for SMS and MMS message sending | United States | |
| v06.2026 | |||
| Wiz | Cloud security posture management | United States | |
| Zoom | Customer support communications and support operations | United States, Mexico, Australia, Germany |
Service status
- 10 incidents in 68 days
- 4 major or critical
- 1 h 53 min typical time to resolve
- 20 h 25 min longest major
| Began | Incident | Impact | Lasted |
|---|---|---|---|
| Some users are unable to arm/disarm Alarms via keypad | minor | 57 min | |
| Video streaming degraded for Verkada Gov orgs | major | 1 h 10 min | |
| Some customers are experience issues with Classic Alarms in the European region | minor | 1 h 42 min | |
| Command is experiencing degraded performance for some customers | minor | 1 h 53 min | |
| Some Viewing Stations are offline | major | 20 h 25 min | |
| Service disruption for Security Screening feature | major | 1 h 36 min | |
| Verkada Command not loading | critical | 22 min | |
| Issues with Managing Command Users and Access Controllers are appearing offline in GovCloud | none | 2 h 11 min |
As Verkada's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)
Changes
None since tracking began.