WebEngage

webengage.com

WebEngage declares 47 subprocessors in its data processing addendum, which we last checked on Nov 11, 2026 (evidence). They include Google Cloud, OpenAI and Salesforce. No published changes since we first read it on Nov 7, 2026.

Subprocessors CSV of WebEngage's subprocessors · Atom feed of WebEngage's subprocessors DORA draft CSV of WebEngage's subprocessors as declared by WebEngage what's this? · 

47 third parties.

NamePurposeLocationListed since
Alot Digital
Andheri
Bird
Caspar Technologies
Centre
Cequens
City Road
Cloudflare, Inc. WAF, DNS)
CM Telecom
Communications
Datadog, Inc.
G2.com, Inc.
Google LLC (Subsidiary Cloud of Alphabet Inc.)
GTM Buddy Inc.
Gupshup
HubSpot, Inc. (SaaS)
Hyderabad -500081
Inc. (Subsidiary of Amazon.com, Inc.) Service (IaaS)
Infobip
Infobip 10th
Jio
Karix Tanla
LinkedIn Corporation (Subsidiary of Microsoft)
Madhapur
MailerCloud
Meta Platforms, Inc. (or one of its subsidiaries like Facebook Ireland Ltd.)
MSG91
Mumbai -400059
OneTrust NextRoll, Inc
OneXtel
OpenAI, L.L.C. AI
PagerDuty, Inc.
Road
RouteMobile
Salesforce, Inc.
Sinch
Square
TANLA DIGITAL
Tata
Technology
TelSpiel
TrustSignal
V-Connect
ValueFirst
Wing, Times
X Corp.
Zendesk, Inc.

Web TechnologiesCSV of WebEngage's web technologies · Atom feed of WebEngage's web technologies

WebEngage's homepage made 155 requests to 5 domains, and 3 services controlled by another company.

Analytics (1): Google CloudCookie compliance (1): CookiebotCDN (1): Cloudflare

3 third parties by category: Analytics 1Cookie compliance 1CDN 1

Third parties 3 · 9 requests
Cookiebot Cookiebot 1 3% of the page's requests 4
Google Cloudsubprocessor Google Analytics Google Tag Manager 2% of the page's requests 3
Cloudflare cdnjs 1% of the page's requests 2
First party 1 · 146 requests
WebEngage Amazon CloudFront Amazon Web Services Cybot Elementor ElementsKit Essential Addons for Elementor GSAP 3.12.5 HSTS Hello Elementor 3.4.6 LottieFiles 5.6.8 Magnific Popup MySQL Nginx Open Graph PHP Priority Hints RSS RankMath SEO Select2 Swiper Twitter Emoji (Twemoji) WordPress 7.1.4 core-js 3.46.0 jQuery 3.7.1 jQuery Migrate 3.4.1 jQuery UI 1.14.2 94% of the page's requests 146

2 tracked companies loaded by the homepage are not in WebEngage's subprocessor list. A website can use a service without it processing customer data.

Incidents reported by WebEngage's subprocessorsCSV of incidents reported by vendors WebEngage lists · Atom feed of incidents reported by vendors WebEngage lists

92 reported incidents in the last 30 days, by 7 of the vendors WebEngage lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that WebEngage was involved.

DateCompanyIncidentImpactLasted
OpenAIUnable to start new Workspace Agent runs criticalongoing
OpenAIElevated errors affecting logins, sign-ups, and ChatGPT features minor8 min
InfobipMultiple Location - WhatsApp Sender Registrations Failure minor3 h 4 min
SinchPost-Incident Notification - Customer Dashboard login no impact stated—
HubSpotSome HubSpot tools may be unavailable for some users no impact stated51 min
OpenAIIncorrect cost data in Costs API exports no impact stated2 h 20 min
InfobipGlobal (Europe) - Email Service Degradation minor6 h 12 min
OpenAIElevated Errors On API minor42 min
SinchService Degradation - Customer Dashboard minor1 h 12 min
OpenAIElevated ChatGPT Conversation Errors minor52 min
InfobipPakistan - Customer Portal Unavailable critical7 min
SinchDelivery Issue France - Bouygues Telecom minor13 h 58 min
InfobipSMPP Service Disruption - Connection Issues minor1 min
OpenAIElevated errors with image generation minor1 h 49 min
SinchChatlayer - EU and US Regions Outage no impact stated—
InfobipPakistan - Customer Portal Services Degradation minor4 h 50 min
OpenAIElevated error rates with some U.S. business Mastercards no impact stated3 days
SinchDelivery Issue - SMS Verification - China minor3 days
SinchDelivery Issue Czech Republic - T-Mobile minor4 h 7 min
InfobipUnited States - RCS sender management and Test numbers management degradation minor54 min
OpenAIChatGPT Work and Dots Errors minor13 h 6 min
SinchDelivery Issue - France minor4 h 5 min
SinchDelivery Issue Spain - DigiMobil minor40 min
OpenAIElevated error rates across paid ChatGPT plans minor1 h 54 min
InfobipIndonesia - Issues with file processing in multiple services major1 min

And 67 more. All of them: CSV · Who is around them.

ChangesCSV of WebEngage's changes · Atom feed of WebEngage's changes

See the list as we read it on any date: Time machine

None since tracking began.

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WebEngage transparency rating

It updates with the rating.

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