Third Party Index

2NDSITE Inc. (Freshbooks)

freshbooks.com

Transparency

Strong

Breakdown
Subprocessor list30 / 30
Processing locations8 / 8
Purposes7 / 7
Data processing addendum12 / 12
Trust centernot found0 / 8
Privacy policy6 / 6
security.txtnot found0 / 6
Security pagenot found0 / 5
Status page5 / 5
Vulnerability disclosurenot found0 / 5
Pages still reachable8 / 8
Total76 / 100

Only documents we can retrieve count: a page behind a login or a broken link scores nothing.

Badge

2NDSITE Inc. (Freshbooks) transparency rating

For 2NDSITE Inc. (Freshbooks)'s own site; it updates with the rating.

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Documents

DocumentVerifiedChangedEvidence
Subprocessor list snapshot
Data processing addendum snapshot
Privacy policy snapshot
Terms snapshot
Status page statuspage snapshot

Subprocessors

5 third parties. CSV · Atom

NamePurposeLocationListed since
Amazon Web Services, Inc. Cloud Service Provider for FreshBooks features and functionality.United States, Europe
Google LLC Analytics, PerformanceUnited States, Europe
Google Cloud Cloud Service Provider for FreshBooks features and functionality.United States, Europe
Salesforce Marketing, Sales, AnalyticsUnited States
Zendesk Customer SupportUnited States

Listed as a subprocessor by (2)

Purposes as each company states them.

Service status

Jul 1: no incident reportedJul 2: no incident reportedJul 3: no incident reportedJul 4: no incident reportedJul 5: no incident reportedJul 6: no incident reportedJul 7: no incident reportedJul 8: no incident reportedJul 9: no incident reportedJul 10: no incident reportedJul 11: no incident reportedJul 12: no incident reportedJul 13: no incident reportedJul 14: no incident reportedJul 15: no incident reportedJul 16: no incident reportedJul 17: no incident reportedJul 18: no incident reportedJul 19: no incident reportedJul 20: no incident reportedJul 21: no incident reportedJul 22: no incident reportedJul 23: no incident reportedJul 24: no incident reportedJul 25: no incident reportedJul 26: no incident reportedJul 27: no incident reportedJul 28: no incident reportedJul 29: no incident reportedJul 30: 1 incident (1 minor)Jul 31: no incident reportedAug 1: no incident reportedAug 2: no incident reportedAug 3: no incident reportedAug 4: 1 incident (1 no impact stated)Aug 5: no incident reportedAug 6: no incident reportedAug 7: no incident reportedAug 8: no incident reportedAug 9: no incident reportedAug 10: no incident reportedAug 11: no incident reportedAug 12: no incident reportedAug 13: no incident reportedAug 14: no incident reportedAug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reported

90 days agotoday

BeganIncidentImpactLasted
FreshBooks - Investigating Issueno impact stated22 h 31 min
Degraded Performanceminor1 h 33 min
FreshBooks Mobile iOS App Degraded Performanceminor1 h 12 min
FreshBooks - Access Issuesmajor6 h 17 min
FreshBooks - Access Issuesminor1 h 10 min

Incidents per month

0 2 4 Jan 2026: 1 incident (1 minor) · partial: our history begins Jan 20 · typical time to resolve 1 h 10 min Feb 2026: 0 incidents Mar 2026: 1 incident (1 major) · typical time to resolve 6 h 17 min Apr 2026: 0 incidents May 2026: 0 incidents Jun 2026: 1 incident (1 minor) · typical time to resolve 1 h 12 min Jul 2026: 1 incident (1 minor) · typical time to resolve 1 h 33 min Aug 2026: 1 incident (1 no impact stated) · typical time to resolve 22 h 31 min Sep 2026: 0 incidents Jan 2026FebMarAprMayJunJulAugSep

critical major minor no impact stated before or partly before our history

Components affected

ComponentIncidents
FreshBooks 2

As 2NDSITE Inc. (Freshbooks)'s status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Changes

None since tracking began.