Subprocessors 19 Subprocessor of 0
+ − ⟲
Not listed by any tracked vendor.
20 third parties, 5 affiliates.
Name Purpose Location Listed since Amazon Web Services Hosting of all data in Aircall product. Hosting of Aircall product data, primarily in the United States, with regional storage in the EU and Australia for selected data types.; USA/Germany/Australia Oct 11, 2026 AssemblyAI AI Generation of transcription from call recordings USA Oct 11, 2026 Atlassian USA Oct 11, 2026 Cartesia AI Provision of inputs for AI Voice Agent USA Oct 11, 2026 ClickHouse Data analytics and data processing services. ClickHouse provides database and data processing infrastructure used to analyze platform metrics and operational usage data. USA Oct 11, 2026 Datadog Monitoring for provided services/security purposes.; The security tracking software provided by Datadog monitors our customers' activity (including automated access to personal data) in the Aircall system for the detection of potential security threats and generates security alerts for our teams. If a security violation is detected, we inform you accordingly. This activity is essential for preventing and potentially detecting cyberattacks and thus for Aircall’s protection of your data and the provision of our service in the required and contracted quality. USA Oct 11, 2026 Deepgram AI Generation of transcription from call recordings USA Oct 11, 2026 ElevenLabs AI Provision of inputs for AI Voice Agent USA Oct 11, 2026 Firecrawl Retrieval and processing of customer provided source data to support customer created knowledge base within the Aircall product. USA Oct 11, 2026 Intercom USA Oct 11, 2026 Looker Germany Oct 11, 2026 Microsoft Azure Generation of conversation insights (Call summarisation, Key topics list, Talk ratio etc.) from voice transcriptions.; Provision of inputs for AI Voice Agent USA Oct 11, 2026 PartnerHero USA/Romania Oct 11, 2026 Pinecone Storage and retrieval of vector embeddings to support AI-powered search and the customer knowledge base within the Aircall product. USA/Ireland Oct 11, 2026 Pusher USA/UK Oct 11, 2026 Ribbon Call authentication/verification, call security and call-routing control.; Ribbon provides services that protect and secure real-time communications via Aircall and ensures calls in certain countries are duly authenticated/verified. USA Oct 11, 2026 Rudderstack USA Oct 11, 2026 Startree USA Oct 11, 2026 Twilio Twilio provides services that allow switching calls between the PSTN and VoIP environment. Every call made via Aircall is transmitted to Twilio.; Voice transmission services. USA Oct 11, 2026 Zendesk USA/Ireland Oct 11, 2026
AirCall affiliates (5) Jul 15: before our history of this status page Jul 16: before our history of this status page Jul 17: before our history of this status page Jul 18: before our history of this status page Jul 19: before our history of this status page Jul 20: before our history of this status page Jul 21: before our history of this status page Jul 22: before our history of this status page Jul 23: before our history of this status page Jul 24: before our history of this status page Jul 25: before our history of this status page Jul 26: before our history of this status page Jul 27: before our history of this status page Jul 28: before our history of this status page Jul 29: before our history of this status page Jul 30: before our history of this status page Jul 31: before our history of this status page Aug 1: before our history of this status page Aug 2: before our history of this status page Aug 3: before our history of this status page Aug 4: before our history of this status page Aug 5: before our history of this status page Aug 6: before our history of this status page Aug 7: before our history of this status page Aug 8: before our history of this status page Aug 9: before our history of this status page Aug 10: before our history of this status page Aug 11: before our history of this status page Aug 12: before our history of this status page Aug 13: before our history of this status page Aug 14: before our history of this status page Aug 15: before our history of this status page Aug 16: before our history of this status page Aug 17: before our history of this status page Aug 18: before our history of this status page Aug 19: before our history of this status page Aug 20: before our history of this status page Aug 21: before our history of this status page Aug 22: before our history of this status page Aug 23: before our history of this status page Aug 24: before our history of this status page Aug 25: before our history of this status page Aug 26: before our history of this status page Aug 27: before our history of this status page Aug 28: before our history of this status page Aug 29: before our history of this status page Aug 30: before our history of this status page Aug 31: before our history of this status page Sep 1: before our history of this status page Sep 2: before our history of this status page Sep 3: before our history of this status page Sep 4: before our history of this status page Sep 5: before our history of this status page Sep 6: before our history of this status page Sep 7: before our history of this status page Sep 8: before our history of this status page Sep 9: before our history of this status page Sep 10: before our history of this status page Sep 11: before our history of this status page Sep 12: before our history of this status page Sep 13: before our history of this status page Sep 14: before our history of this status page Sep 15: before our history of this status page Sep 16: before our history of this status page Sep 17: before our history of this status page Sep 18: before our history of this status page Sep 19: before our history of this status page Sep 20: before our history of this status page Sep 21: before our history of this status page Sep 22: before our history of this status page Sep 23: before our history of this status page Sep 24: before our history of this status page Sep 25: before our history of this status page Sep 26: before our history of this status page Sep 27: before our history of this status page Sep 28: before our history of this status page Sep 29: before our history of this status page Sep 30: before our history of this status page Oct 1: 2 incidents (1 major, 1 minor) Oct 2: no incident reported Oct 3: no incident reported Oct 4: no incident reported Oct 5: 2 incidents (2 minor) Oct 6: no incident reported Oct 7: 1 incident (1 minor) Oct 8: no incident reported Oct 9: no incident reported Oct 10: no incident reported Oct 11: no incident reported Oct 12: 1 incident (1 major) 90 days ago today
6 incidents in 11 days2 major or critical1 h 1 min typical time to resolve1 h 25 min longest majorIncidents per month 0 3 6 Aug 2026: 0 incidents · before our history of this status page Sep 2026: 0 incidents · before our history of this status page Oct 2026: 6 incidents (2 major, 4 minor) · partial: our history begins Oct 1 · typical time to resolve 1 h 1 min Aug 2026 Sep Oct critical major minor no impact stated before or partly before our history
Components affected Component Incidents Bar Inbound Calls 3 Outbound Calls 3 Inbound Messaging (SMS/MMS) 2 eSIM 2 Aircall Workspace (Desktop) 1 Aircall Workspace (Web) 1 Numbers Management (Purchase, Porting, Compliance) 1 Other Integrations 1
As AirCall's status page reports its own incidents (scheduled maintenance left out), read every few hours since Oct 1, 2026 (evidence )
219 reported incidents in the last 30 days, by 11 of the vendors AirCall lists as subprocessors.
A subprocessor list names a company, not the service an incident touched. This does not show that AirCall was involved.
Date Company Incident Impact Lasted Oct 12, 2026 MMS Delivery Delays From a Subset of Twilio Long Codes to C-Spire United States minor ongoing Oct 12, 2026 Voice Call Failures from Twilio Phone Numbers to Germany minor ongoing Oct 12, 2026 Voice Call Failures From a Subset of Twilio South Africa Phone Numbers to Vodacom South Africa minor ongoing Oct 12, 2026 Voice Call Failures from a Subset of Twilio Phone Numbers to Romania minor ongoing Oct 12, 2026 Voice Call Post Dial Delay from Twilio Phone Numbers to Malaysia minor ongoing Oct 12, 2026 SMS Delivery Delays from Twilio to Multiple Networks in Italy minor ongoing Oct 12, 2026 Phone Number Purchase Failures in New Console minor 2 h 13 min Oct 12, 2026 Voice Call Failures From a Subset of Twilio Phone Numbers to Pelephone Israel minor 3 h 6 min Oct 12, 2026 SMS Delivery Delays from Twilio to Pelephone Israel minor 7 h 3 min Oct 12, 2026 WhatsApp Sandbox Message Processing Issues minor 3 h 54 min Oct 12, 2026 Support case creation unavailable no impact stated 30 min Oct 11, 2026 Silent Network Authentication (SNA) Missing Redirects on Vodafone in United Kingdom minor 6 h 42 min Oct 11, 2026 SMS Delivery Delays from Twilio to Beeline Kazakhstan minor 7 h 32 min Oct 10, 2026 SMS Delivery Delays from Twilio to DigiTel C.A. Venezuela minor 9 h 25 min Oct 10, 2026 SMS Delivery Delays and Failures from Twilio to Zamtel Zambia minor 6 h 19 min Oct 10, 2026 Voice Call Failures from Network Subscribers to a Subset of Twilio South Africa Phone Numbers minor 7 h 23 min Oct 10, 2026 Elevated Errors Affecting Sip Domain Configuration no impact stated 32 min Oct 10, 2026 SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in New Zealand minor ongoing Oct 9, 2026 SMS Delivery Delays from a Subset of Twilio Short Codes to Onvoy Spectrum Mobile United States minor 2 h 50 min Oct 9, 2026 SMS Delivery Delays from Twilio Alphanumeric Sender Type to Telenor Norway minor 4 h 1 min Oct 9, 2026 SMS Delivery Delays from Twilio to TIM and Noverca Italia Srl Italy minor 4 h 40 min Oct 9, 2026 SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs to Mobile China minor ongoing Oct 8, 2026 Intermittent API and Playground Errors minor 13 min Oct 8, 2026 SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender Type to Moov Côte d'Ivoire minor 2 h 48 min Oct 8, 2026 SMS Delivery Delays from Twilio to Verizon United States minor 8 h 33 min
And 194 more. All of them: CSV · Who is around them .
See the list as we read it on any date: Time machine
None since tracking began.
AirCall