Helios

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Helios declares 20 subprocessors in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Amazon Web Services, Google Cloud and Slack. No published changes since we first read it on Sep 23, 2026.

Subprocessors CSV of Helios's subprocessors · Atom feed of Helios's subprocessors DORA draft CSV of Helios's subprocessors as declared by Helios what's this? · 

20 third parties.

NamePurposeLocationListed since
Akamai Technologies, Inc.
Engineering; SnykContent Delivery Network provider - Snyk uses the CDN for managing user traffic on its products and services. Developer personal data may be included in the short term data cache for this service.
Amazon Web Services (AWS)
IT; SaaS Services hosting provider serving as the backbone of our infrastructure for several of our products and Services. AWS may have access to all Customer Data. However, as a general principle, AWS will not access any Customer instances of the Snyk Services except in limited cases such as to investigate service issues.
Data can be hosted in the U.S., EU or Australia at Customer’s election. May be accessed globally by Snyk employees.
Amplitude, Inc.
Data analytics; Snyk uses Amplitude to obtain usage analytics in relation to its products and services. To compile these analytics, Amplitude may access personal data relating to a user’s use of Snyk’s services, their features and functionality. Snyk uses these analytics to optimize and improve its offerings.
Hosted in the U.S. May be accessed globally by Snyk employees.
Confluent, Inc.
IT; Snyk uses Confluent, a data pipeline service, for real-time communication and data streaming between systems that compose the Services. Confluent keeps disparate data sources at Snyk in sync.
Hosted in the U.S. May be accessed globally by Snyk employees.
CrowdStrike, Inc.
CrowdStrike provides cybersecurity services to Snyk, including threat intelligence and endpoint protection, to safeguard Snyk's digital infrastructure, products and services. Processing of developer personal data is not its primary purpose, but may occur incidentally as part of the services.; Security
Hosted in the US or EU (Frankfurt, Germany). May be accessed globally by Snyk employees.
Datadog, Inc.
Datadog provides application monitoring and logging services for the Snyk products and services. Processing of developer personal data is not its primary purpose, but may occur incidentally as part of the services.; Security
Hosted in the U.S. May be accessed globally by Snyk employees.
DBT Labs, Inc.
DBT is a transformation tool used to configure data, which may include developer personal data, stored in Snowflake. DBT serves as a tool to provide meaningful insights on our products and services.; Data analytics
Hosted in the U.S. May be accessed globally by Snyk employees.
Functional Software, Inc. (Sentry)
Cloud monitoring; Sentry is a debugging and support tool used by Snyk to collect automated error reports relating to users of Snyk’s services. This allows Snyk to obtain details about these errors and to resolve them more efficiently. Processing of developer personal data is not its primary purpose, but may occur incidentally as part of the services.
Hosted in the U.S. May be accessed globally by Snyk employees.
Google Cloud Platform
Cloud provider; Communication tool for all employees within the organization. Gmail, a part of Google Workspace, offers a user-friendly interface and robust features that enhance productivity, collaboration, and information sharing among team members. Overall, Gmail serves as our organization’s primary internal email subprocessor, fostering efficient communication and collaboration while maintaining a high level of security and data privacy. Snyk also uses Google Drive and other products in the Workspace suite to facilitate collaboration and information sharing internally and with customers.
Hosted in the U.S. May be accessed globally by Snyk employees.
Google Drive
Communication tool for all employees within the organization. Gmail, a part of Google Workspace, offers a user-friendly interface and robust features that enhance productivity, collaboration, and information sharing among team members. Overall, Gmail serves as our organization’s primary internal email subprocessor, fostering efficient communication and collaboration while maintaining a high level of security and data privacy. Snyk also uses Google Drive and other products in the Workspace suite to facilitate collaboration and information sharing internally and with customers.; Document management
Hosted in the U.S. May be accessed globally by Snyk employees.
Looker
Data analytics; Looker is a modern data platform that enables Snyk to explore, analyze, and visualize data. It streamlines data-driven decision-making by providing insights across various departments. In Looker, Snyk creates dashboards, making it easier to understand complex datasets, discover trends and support day-to-day operation of our products and services. Personal data may be an input into Looker via Snowflake and DBT.
Hosted in the EU. May be accessed globally by Snyk employees.
MongoDB
Data storage and processing; Snyk’s products and services rely on MongoDB’s Atlas tool to efficiently manage and store diverse data types as part of our data processing pipeline. MongoDB plays a crucial role in enabling seamless data storage, retrieval, and manipulation, contributing to our ability to handle high volumes of data with ease.
Data can be hosted in the U.S., EU or Australia depending on Customer’s selection with respect to Customer’s hosting location.
Okta
Auth0 serves as an identity provider which is used to authenticate users of Snyk’s services. To perform this authentication, Auth0 will have access to personal data of the users.; IT
Hosted in the U.S, EU or Australia at Customer’s election. May be accessed globally by Snyk employees.
Orca Security UK Ltd Orca is a Cloud Security Posture Management tool that facilitates Snyk’s managing and monitoring of its cloud assets which host and process Customer Data.; SecurityHosted in the EU. May be accessed globally by Snyk employees.
Salesforce.com, Inc.
Customer Relationship Management System - Salesforce will process all personal data listed on Schedule 1 of the DPA. Salesforce allows Snyk to manage all of our customer relationships and engagements as a central repository and source of truth. Details such as the products and services customers have purchased, Snyk’s engagement with customers and key points of contact are all managed in Salesforce. Snyk also uses Salesforce to operate its service desk and as its ticketing provider for professional and technical support. Customer details are requested as part of creating and handling a ticket.; Sales
Hosted in the U.S. May be accessed globally by Snyk employees.
Shoreline Labs, Inc. (d/b/a Nightfall)
Nightfall is a data security and compliance platform that helps detect and protect sensitive data (including Personal Data). It is integrated with various internal tools used by Snyk, for example, Slack, and scans these tools to detect if sensitive data is shared within them. If any such data is detected, an alert will be generated, which could contain Personal Data.; Security
Hosted in the U.S. May be accessed globally by Snyk employees.
Slack Technologies Limited
Slack is one of Snyk’s key internal communications systems. Snyk team members use Slack to facilitate service provision and provide customer support expeditiously. Team members may include Customer Data and personal data in internal conversations to optimize service provision.
Slack services are hosted in the United States, but processing may occur globally wherever Snyk users access the services.
Snowflake, Inc.
Snowflake is our data warehouse where we host data to facilitate business intelligence and analytics. Personal data is hosted within Snowflake for the purposes of providing and optimizing the Snyk products and services.
Sublime, Security Inc.
Security; Sublime Security provides email security solutions to Snyk. It conducts security scans of emails transmitted to Snyk’s Gmail accounts to detect and flag potentially dangerous emails. If customer data or personal data is transmitted to Snyk in any such emails, Sublime Security may scan that data.
Hosted in the U.S. May be accessed globally by Snyk employees.
Twilio Ireland Limited (Segment.io)
Sales; Segment facilitates managing customer data, enabling Snyk to collect, centralize, and unify data from various system inputs. As a customer data platform, Segment plays an instrumental role in enhancing our understanding of customer behavior.
Hosted in the U.S. May be accessed globally by Snyk employees.

Web TechnologiesCSV of Helios's web technologies · Atom feed of Helios's web technologies

Helios's homepage made 208 requests to 36 domains, 23 services controlled by another company, and 1 domain not identified.

Advertising (8): Google Cloud, Microsoft, OpenAI, Reddit, Inc., StackAdapt, The Trade Desk, Inc., X Corp.; usually detected as Advertising: XandrAnalytics (4): LinkedIn, ZoomInfo, Cloudflare, Intentsify, LLCMarketing automation (3): 6Sense Insights, Inc., Adobe, SalesloftLive chat (1): Qualified.com, Inc.Cookie compliance (1): UsercentricsCDN (1): jsDelivrOther (5): Personalisation: Trendemon; usually detected as Personalisation: Contentful; reviewed as Digital asset management: Cloudinary; usually detected as Issue trackers: Sentry; reviewed as Miscellaneous: Yahoo

23 third parties by category: Advertising 8Analytics 4Marketing automation 3Live chat 1Cookie compliance 1CDN 1Other 5

Third parties 23 · 145 requests
Qualified.com, Inc. Qualified 13% of the page's requests 28
Google Cloudsubprocessor DoubleClick Floodlight Google Analytics Google Tag Manager 12% of the page's requests 24
Usercentrics Usercentrics 9% of the page's requests 18
6Sense Insights, Inc. 6sense 7% of the page's requests 15
Trendemon Trendemon 6% of the page's requests 12
Cloudinary cloudinary.com 4% of the page's requests 9
Adobe Marketo 1% of the page's requests 3
LinkedIn Linkedin Insight Tag 1% of the page's requests 3
Microsoft Microsoft Advertising 1% of the page's requests 3
OpenAI ChatGPT Ads Measurement Pixel 1% of the page's requests 3
Reddit, Inc. Reddit Ads 1% of the page's requests 3
Salesloft Salesloft 1% of the page's requests 3
StackAdapt StackAdapt 1% of the page's requests 3
The Trade Desk, Inc. theTradeDesk 1% of the page's requests 3
X Corp. Twitter Ads 1% of the page's requests 3
Yahoo yimg.com, yahoo.com 1% of the page's requests 3
ZoomInfo Zoominfo 1% of the page's requests 3
Cloudflare Cloudflare Browser Insights <1% of the page's requests 1
Contentful ctfassets.net <1% of the page's requests 1
Intentsify, LLC Intentsify <1% of the page's requests 1
Sentrysubprocessor sentry.io <1% of the page's requests 1
Xandr adnxs.com <1% of the page's requests 1
jsDelivr jsDelivr <1% of the page's requests 1
Unknown 1 · 1 request

usbrowserspeed.com

First party 1 · 62 requests
Helios Contentful HSTS Next.js 16.4.3 Next.js App Router Open Graph Priority Hints React Sentry Turbopack Vercel Vercel Analytics Vercel Speed Insights 2.0.0 Webpack 30% of the page's requests 62

12 tracked companies loaded by the homepage are not in Helios's subprocessor list. A website can use a service without it processing customer data.

ComplianceCSV of Helios's compliance · Atom feed of Helios's compliance

Certified

Certifications as Helios's trust center lists them; reports are usually shared on request (evidence)

Incidents reported by Helios's subprocessorsCSV of incidents reported by vendors Helios lists · Atom feed of incidents reported by vendors Helios lists

259 reported incidents in the last 30 days, by 10 of the vendors Helios lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Helios was involved.

DateCompanyIncidentImpactLasted
SnowflakeINC20000347 minor32 min
SegmentMMS Delivery Failures from Twilio to GCI United States minor3 min
SegmentSMS Delivery Failures from Twilio 10DLC to AT&T United States minor4 h 3 min
SegmentSMS Delivery Failures from Twilio to Orange Sierra Leone minorongoing
SegmentSMS Delivery Failures From Long Code Numbers to AT&T in the US minor1 h 19 min
SegmentSMS Delivery Delays from Twilio to MTS Kazakhstan minorongoing
SegmentSMS Delivery Failures from a Subset of Twilio Phone Numbers to Tcell Tajikistan minorongoing
SegmentMMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Small Networks in United States minorongoing
SegmentSMS Delivery Failures from a Subset of Twilio Phone Numbers to K-Cell Kazakhstan minor7 h 23 min
SentryUS issues feed throwing intermittent errors minor51 min
SegmentVoice Call Failures in JP1 minor3 h 51 min
SegmentOn Call Engineers are Investigating no impact statedongoing
dbt LabsCloud IDE sessions failed to load no impact stated8 min
SegmentSMS Delivery Failures from Twilio to Turkcell Turkey minor3 h 54 min
SentryAccount emails not being delivered major42 min
SegmentRetroactive Incident Impacting Twilio Usage APIs no impact stated1 min
SegmentIssue resolved minor1 h 43 min
SentryEU region replay ingestion latency minor48 min
SegmentSMS Delivery Receipt Delays from Twilio Phone Numbers to Movistar Venezuela minor3 h 26 min
dbt LabsDegraded run performance due to dbt State service disruption no impact stated—
SegmentGateway API (Lookup API) Failure Increase on Verizon in United States minor10 h 23 min
SegmentWhatsApp Business API Message Send Failures minor16 h 29 min
SegmentVoice Call Failures from a Subset of Twilio Phone Numbers to Chile minor19 h 20 min
SegmentVoice Call Audio Quality Degradation, Silent and One-Way Audio between Twilio and Multiple Networks in United Kingdom minor5 h 18 min
SegmentSMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Italy minor3 h 14 min

And 234 more. All of them: CSV · Who is around them.

ChangesCSV of Helios's changes · Atom feed of Helios's changes

See the list as we read it on any date: Time machine

None since tracking began.

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