Third Party Index

Phenom

phenom.com

Subprocessors

17 third parties, 6 affiliates. CSV · Atom

NamePurposeLocationListed since
Amazon Web Services, Inc. Cloud hosting and infrastructure services; Hosting facility and AWS Transcribe for X+ screeningUnited States of America, Canada, Ireland or India
AssemblyAI, Inc. Live transcription for the Interview Intelligence and Screening & Scheduling modules.; Speech-to-text processingUnited States of America, Canada, Ireland
DeepGram, Inc. Speech-to-text for Voice Agents; Speech-to-text servicesUnited States of America
Eleven Labs, Inc. Text-to-Speech for Voice Agents; Text-to-speech servicesUnited States of America
Google LCC Google Gemini 2.5 Flash and 2.5 Pro for video input analysis (jumping video signals, gazing away from the camera, etc.); Phenom Fraud Detection AgentUnited States of America
Hyperdoc, Inc. Manages meeting bot operations, including joining scheduled meetings on time and generating transcripts; Phenom Interview IntelligenceGermany
Intercom, Inc. Customer engagement and in-product messaging; In-product guide prompts.United States of America
LiveKit Phenom Voice Screening Agent; Provides the open-source framework for building and orchestrating the voice agent application, managing the conversation flow, tool integration, and connection to AI providers.United States of America
Microsoft, Inc. (Azure OpenAI) Artificial intelligence and automation services; Azure OpenAI features, tailored to each customer and product, encompass content generation, SEO suggestions, screening assistance, and personalized communication, among other enhancements that boost efficiency.United States of America, Canada, Ireland
OpenAI OpCo, LLC AI features, tailored to each customer and product, encompass content generation, SEO suggestions, screening assistance, and personalized communication, among other enhancements that boost efficiency.; Artificial intelligence and automation servicesUnited States of America
Sendgrid (Twilio, Inc.) Recruiter Experience; Sending emails through the Phenom platform.United States of America
ServiceNow, Inc. Customer Support Portal; Customer support and service managementUnited States of America
Snowflake, Inc. Data warehousing and analytics; Data warehousing for the Talent Analytics moduleUnited States of America, Canada, Ireland
Talentcube GmbH Affiliate processing and recruiting services; Phenom AffiliateGermany
Tandemploy GmbH Affiliate processing and recruiting services; Phenom AffiliateGermany
Tavus, Inc. Phenom Interview Agent and Exit Interview Agent; Provides personalized AI avatarsUnited States of America
Twilio, Inc. Recruiter Experience; Sending SMS text messages and WhatsApp messages through the Phenom platform. Voice infrastructure for Phenom Voice Screening AgentUnited States of America
Phenom affiliates (6)
NamePurposeLocationListed since
Phenom People, Inc. All Services; If Phenom People, Inc. is not the Phenom party to the agreement, then Phenom People, Inc. is acting as a sub-processor for that Phenom party.; Phenom AffiliateUK; United Kingdom; United States of America
Phenom People Canada, Inc. All Services; Phenom AffiliateCanada
Phenom People Israel Ltd All Services; Phenom AffiliateIsrael
Phenom People Netherlands B.V. All Services; Phenom AffiliateNetherlands
Phenom People Spain S.L., All Services; Phenom AffiliateSpain
PhenomPeople Private Limited All Services; Phenom AffiliateIndia

Compliance

Certified
Says it complies with

Certifications as Phenom's trust center lists them; reports are usually shared on request (evidence)

Service status

Jul 2: before our history of this status pageJul 3: before our history of this status pageJul 4: before our history of this status pageJul 5: before our history of this status pageJul 6: before our history of this status pageJul 7: before our history of this status pageJul 8: before our history of this status pageJul 9: before our history of this status pageJul 10: before our history of this status pageJul 11: before our history of this status pageJul 12: before our history of this status pageJul 13: before our history of this status pageJul 14: before our history of this status pageJul 15: before our history of this status pageJul 16: before our history of this status pageJul 17: before our history of this status pageJul 18: before our history of this status pageJul 19: before our history of this status pageJul 20: before our history of this status pageJul 21: before our history of this status pageJul 22: before our history of this status pageJul 23: before our history of this status pageJul 24: before our history of this status pageJul 25: before our history of this status pageJul 26: before our history of this status pageJul 27: before our history of this status pageJul 28: before our history of this status pageJul 29: before our history of this status pageJul 30: before our history of this status pageJul 31: before our history of this status pageAug 1: before our history of this status pageAug 2: before our history of this status pageAug 3: before our history of this status pageAug 4: before our history of this status pageAug 5: before our history of this status pageAug 6: before our history of this status pageAug 7: before our history of this status pageAug 8: before our history of this status pageAug 9: before our history of this status pageAug 10: before our history of this status pageAug 11: before our history of this status pageAug 12: before our history of this status pageAug 13: before our history of this status pageAug 14: 1 incident (1 minor)Aug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: 1 incident (1 minor)Sep 1: no incident reportedSep 2: 1 incident (1 minor)Sep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: 1 incident (1 minor)Sep 8: 1 incident (1 no impact stated)Sep 9: no incident reportedSep 10: no incident reportedSep 11: 1 incident (1 minor)Sep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: 1 incident (1 minor)Sep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: no incident reported

90 days agotoday

  • 7 incidents in 46 days
  • 0 major or critical
  • 2 h 42 min typical time to resolve
BeganIncidentImpactLasted
Proactive Notification - Potential performance degradation with Phenom Scheduling Services due to Microsoft Teams Incidentminor4 h 30 min
Intermittent issues with Scheduling in US Production environmentminor2 h 3 min
Intermittent issues with CRM in Prod US.no impact stated41 min
Intermittent issues with CRM in Production India (IN)minor1 h 29 min
Intermittent issues with CRM in Production INminor2 h 42 min
Proactive Notification - Potential performance degradation with Phenom Scheduling Services due to Microsoft Exchange Incidentminor2 days
Intermittent issues with CRM in PROD IRminor5 h 56 min

Incidents per month

0 3 6 Jul 2026: 0 incidents · before our history of this status page Aug 2026: 2 incidents (2 minor) · partial: our history begins Aug 14 · typical time to resolve 2 days Sep 2026: 5 incidents (4 minor, 1 no impact stated) · typical time to resolve 2 h 3 min Jul 2026Aug Sep

critical major minor no impact stated before or partly before our history

Components affected

ComponentIncidents
Scheduling_US3
CRM-IN2
Scheduling-CA2
Scheduling-EU2
CRM-EU1
CRM-US1
Scheduling-IN1

As Phenom's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Changes

None since tracking began.

Rating badge for Phenom's site

Phenom transparency rating

It updates with the rating.

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