Intercom

We have published no changes to this vendor's list; our first reading was Sep 22, 2026.
Read Nov 11, 2026 · 14 companies named as a subprocessor · stored document

Name	Purpose	Location	First read
Ably	Message delivery service; Message delivery service to support real-time delivery of messages via messenger products	USA, EU or Australia dependent upon customers selected region	Sep 28, 2026
Amazon Web Services, Inc.	Cloud infrastructure and services provider supporting data processing activities on behalf of Intercom; Hosting, storage and processing (including AI processing) of Customer Data	USA or EU dependent upon customer's selected region	Sep 28, 2026
Anthropic, PBC AI	Anthropic is an IT safety and research company that focuses on increasing the safety of large-scale AI systems.; Provides large language model processing via APIs for customers using Intercom’s AI Products (USA).	USA	Sep 28, 2026
Cartesia AI, Inc.	AI processing (text to speech); Provides AI Processing for Fin Voice AI Agent	USA or EU dependent upon customer's selected region	Sep 28, 2026
Cloudflare, Inc.	Cloudflare is a web performance and security company that provides content delivery network (CDN) services, DDoS mitigation, Internet security, and distributed domain name server (DNS) services; Transport Layer Security ("TLS") protection for customers using a custom domain to host their Intercom Articles. Compute and storage infrastructure for Intercom MCP server (Ireland)	USA or EU dependent upon Customer's selected region	Sep 28, 2026
Eleven Labs, Inc. AI	AI Processing (text to speech); Provides AI Processing (specifically text to speech) for Fin Voice AI Agent	USA or EU dependent upon customer's selected region	Sep 28, 2026
Google	Provides AI processing; Provides AI processing. For customers in the Intercom USA or Australian region, processing will be in the USA. For customers in the Intercom EU region, processing will be in the EU.	USA or EU dependent upon customer's selected region	Sep 28, 2026
Mailgun Technologies, LLC	Email delivery services for individual emails and bulk email campaigns initiated from Intercom's services; Mailgun is the all-in-one, intelligent email delivery platform trusted by businesses, loved by developers	USA	Sep 28, 2026
Message Systems, Inc. (d/b/a Sparkpost)	Email delivery services for individual emails and bulk email campaigns initiated from Intercom's services; SparkPost is an email delivery platform that helps businesses of all sizes predict and monitor ISP responses, email bounce rates and spam traps in real-time	USA	Sep 28, 2026
Microsoft Corporation AI	AI processing; Provides EU hosted AI Products by utilizing Azure OpenAI Service	USA or EU dependent upon customer's selected region	Oct 6, 2026
OpenAI, L.L.C. AI	AI processing; OpenAI is an AI research and deployment company. Our mission is to ensure that artificial general intelligence benefits all of humanity.	USA or EU dependent upon customer's selected region	Sep 28, 2026
PlanetScale Inc.	Database storage and caching; PlanetScale is a fully-managed MySQL database platform, powered by Vitess	USA or EU dependent upon customer's selected region	Sep 28, 2026
Snowflake Inc.	Data warehouse services and processing (including AI processing); Snowflake enables data storage, processing, and analytic solutions	USA or EU dependent upon customer's selected region	Sep 28, 2026
Twilio, Inc.	SMS and Phone functionality; Twilio is a cloud communications platform that allows developers to add phone calls, text messages, video, and other communication features to their applications using its APIs.	USA	Sep 28, 2026

Built from the changes we published; changes we recorded without an alert (parser fixes, entries approved after review) don't appear. Where we later improved how we read a list, an earlier list may look different from the vendor's page at the time.