Labs / Time machine / Segment
Segment
The subprocessor list as we last read it, on Nov 11, 2026.
Dates are when we read the list (UTC), not when Segment changed it. Between two readings we don't know what it said.
tall: list changed · medium: document changed · short: read, no change · x: check failed · dotted: change dates only. Tap a tick or use the date box.
We record change dates, not every check, before Oct 11, 2026.
We have published no changes to this vendor's list; our first reading was Sep 22, 2026.
Read Nov 11, 2026 · 32 companies named as a subprocessor, in 33 entries · stored document
| Name | Purpose | Location | First read |
|---|---|---|---|
| Adaptive Mobile (ENEA) | Adaptive Mobile (ENEA) enforces message safety, spam filtering, threat detection and abuse prevention for specific Twilio Products and Services | USA | |
| Amazon Bedrock AI | Amazon Bedrock provide AI functionality including LLM models for specific Twilio Products and Services | USA | |
| Anthropic AI | Anthropic provides AI functionality including LLM models for specific Twilio Products and Services | USA | |
| AWS | AWS Provide core cloud hosting and data storage infrastructure for specific Twilio Products and Services; AWS executes automated text-to-speech conversion, speech recognition, and natural language text processing for specific Twilio Products and Services; AWS provides automation and storage services for marketing campaigns for specific Twilio Products and Services; AWS provides streaming and interactive video functionality for Twilio Products and Services; AWS route and transmit emails for specific Twilio Products and Services | USA; USA*; USA*, EU, AU; USA; EU | |
| Clickhouse | Clickhouse provide hosting and data storage infrastructure for specific Twilio Products and Services | USA; EU | |
| DataBank | Hosting services and storage. | North America | |
| Datadog | Datadog monitors of platform security and system health for specific Twilio Products and Services | USA | |
| Deepgram AI | Deepgram transcribes voice media into text via automated speech recognition for specific Twilio Products and Services | USA | |
| Digital Realty | Hosting services and storage. | North America / EU | |
| DVELP/Sabio | DVELP/Sabio provides integration connectivity to customer Google CCAI instances for specific Twilio Products and Services | UK (provision of the services), Belgium, Finland, Germany, Netherlands, and Poland (data persistence/backups) | |
| Elastic | Elastic provides support system indexing, search query optimisation, and operational log analytics for specific Twilio Products and Services | USA | |
| ElevenLabs AI | ElevenLabs executes automated speech summarisation, audio synthesis, and sentiment detection, as enabled by customers for specific Twilio Products and Services | EU; USA | |
| Fivetran | Fivetran automates data synchronisation between operational systems for internal business reporting for specific Twilio Products and Services | USA | |
| GoodData Corporation | GoodData Corporation delivers data analytics, custom reporting dashboards, and business intelligence visualisation as enabled by customers for specific Twilio Products and Services | USA | |
Google provides database storage, compute resources, and query processing for specific Twilio Products and Services; Google transcribes voice media into text via automated speech recognition as enabled by customers for specific Twilio Products and Services | USA or EU (Zurich & London) as selected by Customers; USA* | ||
| Google RCS | Google RCS delivers inbound and outbound authentication messages for specific Twilio Products and Services | Asia: Taiwan, Japan, Singapore; Chile,; Ireland, Netherlands, Denmark, Finland, Belgium, | |
| Hex | Hex provides internal business intelligence, data visualization, and collaborative analytics for specific Twilio Products and Services | USA | |
| Honeycomb | Honeycomb provides real-time system observability, application debugging, and performance tracing for specific Twilio Products and Services | USA | |
| Lakera | Lakera AI provides security monitoring, data leakage prevention, and real-time threat detection within automated workflows for specific Twilio Products and Services | USA | |
| Lumen | Hosting services and storage. | North America | |
| Meta | Meta Routes, transmits and delivers messages for specific Twilio Products and Services | USA | |
| Microsoft Azure | Microsoft Azure Transcribes voice media into text via automated speech recognition as enabled by customers for specific Twilio Products and Services; Microsoft Azure provides AI functionality including Large Language Models for specific Twilio Products and Services | USA; USA; EU | |
| Mintlify | Mintlify provides service documentation management for specific Twilio Products and Services | USA | |
| OpenAI AI | OpenAI Provides AI functionality including Large Language Models for specific Twilio Products and Services | USA | |
| Plain | Plain Manages multi-channel customer support communication and service ticket resolution for specific Twilio Products and Services | UK | |
| Postmark | Postmark Routes, transmits, and delivers of outbound email communications for specific Twilio Products and Services | USA | |
| Sinch | Sinch routes, transmits, and delivers of outbound SMS communications for specific Twilio Products and Services | USA | |
| Slack | Slack provides customer Support chat/messaging solutions for specific Twilio Products and Services | USA | |
| Snowflake | Snowflake Manages campaign data storage and executes email marketing automation for specific Twilio Products and Services; Snowflake provides data warehousing and data storage services for specific Twilio Products and Services | USA | |
| Svix | Svix delivers real-time system alerts and notifications for specific Twilio Products and Services | USA | |
| Temporal Cloud | Temporal Cloud schedules and executes the customer defined workflows for specific Twilio Products and Services | USA | |
| Twilio Inc. | If Twilio Inc. is not the Twilio party to the agreement, then Twilio Inc. is acting as a sub-processor for that Twilio party. (For example. If you are contracting with Twilio Ireland Ltd, then Twilio Inc. is acting as a sub-processor for the provision of the services.) Provision of the Twilio Services | USA* | |
| VoiceBase | VoiceBase transcribes voice media into text via automated speech recognition as enabled by customers for specific Twilio Products and Services | USA |
Built from the changes we published; changes we recorded without an alert (parser fixes, entries approved after review) don't appear. Where we later improved how we read a list, an earlier list may look different from the vendor's page at the time.
Gaps in our readings
No gaps since Oct 11, 2026.
All readings (33)
History starts Sep 22, 2026. Dates are UTC. Data CC BY 4.0. Shown as stored when this page was built.