Close

close.com

Close declares 16 subprocessors in its subprocessor list, which we last checked on Nov 11, 2026 (evidence). They include Amazon Web Services, OpenAI and Stripe. No published changes since we first read it on Sep 22, 2026. 8 tracked vendors name Close as a subprocessor, including WorkOS, SMTP2GO and Bento.

Subprocessors CSV of Close's subprocessors · Atom feed of Close's subprocessors DORA draft CSV of Close's subprocessors as declared by Close what's this? · 

16 third parties.

NamePurposeLocationListed since
Amazon Web Services Application hosting and cloud infrastructureUS
Amplitude Product AnalyticsUS
Anthropic AIAI functionality and toolsUS
AssemblyAI AICall and Meeting TranscriptionsUS
Customer.io Transactional emailsUS
ElevenLabs AIVoice AIUS
FireCrawl Optional integrations and toolsUS
Langfuse AI functionality and toolsUS
OpenAI AIAI functionality and toolsUS
Recall.ai Call and Meeting TranscriptionsUS
Segment Product analyticsUS
Sentry Application debugging and monitoringUS
Snowflake Data storage and event processingUS
Stripe Finance and payments; Payment ProcessingUS
Twilio Telephony and SMS servicesUS
Zendesk Support and account managementUS

Web TechnologiesCSV of Close's web technologies · Atom feed of Close's web technologies

Close's homepage made 127 requests to 23 domains, and 11 services controlled by another company.

Advertising (5): Google Cloud, Microsoft, X Corp., OpenAI, Reddit, Inc.Analytics (4): Meta, LinkedIn, G2.com, AmplitudeOther (2): Affiliate programs: PartnerStack; usually detected as CMS: Sanity

11 third parties by category: Advertising 5Analytics 4Other 2

Third parties 11 · 62 requests
Sanity sanity.io 13% of the page's requests 17
Google Cloud DoubleClick Floodlight Google Analytics Google Tag Manager 9% of the page's requests 12
Microsoft Microsoft Advertising 6% of the page's requests 8
Meta Facebook Pixel 2.9.438 4% of the page's requests 5
X Corp. Twitter Ads 4% of the page's requests 5
OpenAIsubprocessor ChatGPT Ads Measurement Pixel 3% of the page's requests 4
LinkedIn Linkedin Insight Tag 2% of the page's requests 3
PartnerStack PartnerStack 2% of the page's requests 3
G2.com G2 Track Your Prospects 2% of the page's requests 2
Reddit, Inc. Reddit Ads 2% of the page's requests 2
Amplitudesubprocessor Amplitude <1% of the page's requests 1
First party 1 · 65 requests
Close Astro GSAP HSTS Microsoft Clarity Open Graph Priority Hints Sanity Sanity.io Segment 1.84.3 Sentry Vercel core-js 3.32.2 51% of the page's requests 65

7 tracked companies loaded by the homepage are not in Close's subprocessor list. A website can use a service without it processing customer data.

Subprocessor of (8)CSV of the companies listing Close · Atom feed of the companies listing Close

8 companies
  • Bento bentonow.com Sales CRM
  • FareHarbor fareharbor.com We use Close (Elastic Inc.) as our customer relationship management (CRM) software to manage our interactions with you.
  • Infracost infracost.io CRM; Customer Relationship Management
  • Paved paved.com CRM
  • Picqer picqer.com We use Close to manage data of people who are interested in Picqer, and process emails sent to sales@picqer.com.
  • Pin pin.com We use Close to track customer sales activity with our team
  • SMTP2GO smtp2go.com Customer Communication
  • WorkOS workos.com Sales and Marketing; Support and account management

ComplianceCSV of Close's compliance · Atom feed of Close's compliance

Certified
Says it complies with

Certifications as Close's trust center lists them; reports are usually shared on request (evidence)

Service statusCSV of Close's status page incidents · Atom feed of Close's status page incidents

Aug 15: no incident reportedAug 16: no incident reportedAug 17: no incident reportedAug 18: no incident reportedAug 19: no incident reportedAug 20: no incident reportedAug 21: no incident reportedAug 22: no incident reportedAug 23: no incident reportedAug 24: no incident reportedAug 25: no incident reportedAug 26: no incident reportedAug 27: no incident reportedAug 28: no incident reportedAug 29: no incident reportedAug 30: no incident reportedAug 31: no incident reportedSep 1: no incident reportedSep 2: no incident reportedSep 3: no incident reportedSep 4: no incident reportedSep 5: no incident reportedSep 6: no incident reportedSep 7: no incident reportedSep 8: no incident reportedSep 9: no incident reportedSep 10: no incident reportedSep 11: no incident reportedSep 12: no incident reportedSep 13: no incident reportedSep 14: no incident reportedSep 15: no incident reportedSep 16: no incident reportedSep 17: no incident reportedSep 18: no incident reportedSep 19: no incident reportedSep 20: no incident reportedSep 21: no incident reportedSep 22: no incident reportedSep 23: no incident reportedSep 24: no incident reportedSep 25: no incident reportedSep 26: no incident reportedSep 27: no incident reportedSep 28: no incident reportedSep 29: 1 incident (1 major)Sep 30: no incident reportedOct 1: no incident reportedOct 2: no incident reportedOct 3: no incident reportedOct 4: no incident reportedOct 5: no incident reportedOct 6: no incident reportedOct 7: no incident reportedOct 8: no incident reportedOct 9: no incident reportedOct 10: no incident reportedOct 11: no incident reportedOct 12: no incident reportedOct 13: no incident reportedOct 14: no incident reportedOct 15: no incident reportedOct 16: no incident reportedOct 17: no incident reportedOct 18: no incident reportedOct 19: no incident reportedOct 20: no incident reportedOct 21: no incident reportedOct 22: no incident reportedOct 23: no incident reportedOct 24: no incident reportedOct 25: no incident reportedOct 26: no incident reportedOct 27: no incident reportedOct 28: 1 incident (1 critical)Oct 29: no incident reportedOct 30: no incident reportedOct 31: no incident reportedNov 1: no incident reportedNov 2: no incident reportedNov 3: no incident reportedNov 4: no incident reportedNov 5: no incident reportedNov 6: no incident reportedNov 7: no incident reportedNov 8: no incident reportedNov 9: no incident reportedNov 10: no incident reportedNov 11: no incident reportedNov 12: no incident reported

90 days agotoday

  • 2 incidents in 90 days
  • 2 major or critical
  • 28 min typical time to resolve
  • 28 min longest major
BeganIncidentImpactLasted
App is unavailable for some customerscritical28 min
Application impairmentmajor26 min
Database Failuresmajor2 h 3 min
Database Failuresmajor59 min
Background Task Processing Delaysminor1 h 53 min
Change indexing delayedminor4 h 2 min
Partial outage - connection issues and application errorsmajor1 h 42 min
Search Functionality Delayedminor2 h 47 min

Incidents per month

0 2 4 Dec 2025: 0 incidents Jan 2026: 0 incidents Feb 2026: 0 incidents Mar 2026: 1 incident (1 critical) · typical time to resolve 47 min Apr 2026: 2 incidents (2 minor) · typical time to resolve 5 h 2 min May 2026: 1 incident (1 major) · typical time to resolve 1 h 42 min Jun 2026: 2 incidents (2 minor) · typical time to resolve 4 h 2 min Jul 2026: 0 incidents Aug 2026: 2 incidents (2 major) · typical time to resolve 2 h 3 min Sep 2026: 1 incident (1 major) · typical time to resolve 26 min Oct 2026: 1 incident (1 critical) · typical time to resolve 28 min Nov 2026: 0 incidents Dec 2025Jan 2026Feb Mar Apr May Jun Jul Aug Sep Oct Nov

critical major minor no impact stated

Components affected

ComponentIncidentsBar
Application UI2
API1

As Close's status page reports its own incidents (scheduled maintenance left out), read every few hours since (evidence)

Incidents reported by Close's subprocessorsCSV of incidents reported by vendors Close lists · Atom feed of incidents reported by vendors Close lists

320 reported incidents in the last 30 days, by 12 of the vendors Close lists as subprocessors.

A subprocessor list names a company, not the service an incident touched. This does not show that Close was involved.

DateCompanyIncidentImpactLasted
SnowflakeINC20000347 minor32 min
Twilio· SegmentMMS Delivery Failures from Twilio to GCI United States minor3 min
Twilio· SegmentSMS Delivery Failures from Twilio Long Codes to AT&T United States minorongoing
Twilio· SegmentSMS Delivery Failures from Twilio to Orange Sierra Leone minorongoing
Twilio· SegmentSMS Delivery Failures From Long Code Numbers to AT&T in the US minor1 h 19 min
Twilio· SegmentSMS Delivery Delays from Twilio to MTS Kazakhstan minorongoing
Twilio· SegmentSMS Delivery Failures from a Subset of Twilio Phone Numbers to Tcell Tajikistan minorongoing
OpenAIUnable to start new Workspace Agent runs criticalongoing
Twilio· SegmentMMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Small Networks in United States minorongoing
Twilio· SegmentSMS Delivery Failures from a Subset of Twilio Phone Numbers to K-Cell Kazakhstan minorongoing
OpenAIElevated errors affecting logins, sign-ups, and ChatGPT features minor8 min
SentryUS issues feed throwing intermittent errors minor51 min
Twilio· SegmentVoice Call Failures in JP1 minor3 h 51 min
SegmentOn Call Engineers are Investigating no impact statedongoing
Twilio· SegmentSMS Delivery Failures from Twilio to Turkcell Turkey minor3 h 54 min
SentryAccount emails not being delivered major42 min
Twilio· SegmentRetroactive Incident Impacting Twilio Usage APIs no impact stated1 min
ElevenLabsScribe v3 Live outage major1 h 53 min
AnthropicElevated errors on Fable 52 and Mythos 52 no impact stated1 min
Twilio· SegmentIssue resolved minor1 h 43 min
SentryEU region replay ingestion latency minor48 min
Twilio· SegmentSMS Delivery Receipt Delays from Twilio Phone Numbers to Movistar Venezuela minor3 h 26 min
Twilio· SegmentGateway API (Lookup API) Failure Increase on Verizon in United States minor10 h 23 min
OpenAIIncorrect cost data in Costs API exports no impact stated2 h 20 min
OpenAIElevated Errors On API minor42 min

And 295 more. All of them: CSV · Who is around them.

ChangesCSV of Close's changes · Atom feed of Close's changes

See the list as we read it on any date: Time machine

None since tracking began.

Rating badge for Close's site

Close transparency rating

It updates with the rating.

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