Close
Certifications and attestations: SOC 2 Type II
Says it complies with: GDPR, CCPA/CPRA
As listed on Close's trust center (evidence) ; reports themselves are usually shared on request.
Transparency
Breakdown
| Subprocessor list | 30 / 30 | |
| Processing locations | 8 / 8 | |
| Purposes | 7 / 7 | |
| Data processing addendum | not found | 0 / 12 |
| Trust center | 8 / 8 | |
| Privacy policy | 6 / 6 | |
| security.txt | not found | 0 / 6 |
| Security page | 5 / 5 | |
| Status page | 5 / 5 | |
| Vulnerability disclosure | not found | 0 / 5 |
| Pages still reachable | 8 / 8 | |
| Total | 77 / 100 |
Only documents we can retrieve count: a page behind a login or a broken link scores nothing.
Badge
For Close's own site; it updates with the rating.
<a href="https://thirdpartyindex.com/vendors/close"><img src="https://thirdpartyindex.com/badge/close.svg" alt="Close transparency rating on Third Party Index" height="20"></a>[](https://thirdpartyindex.com/vendors/close)Documents
| Document | Verified | Changed | Evidence |
|---|---|---|---|
| Trust center vanta | snapshot | ||
| Subprocessor list vanta | snapshot | ||
| Privacy policy | snapshot | ||
| Terms | snapshot | ||
| Security page | snapshot | ||
| Status page statuspage | snapshot |
Subprocessors
| Name | Purpose | Location | Listed since |
|---|---|---|---|
| Amazon Web Services | Application hosting and cloud infrastructure | US | |
| Amplitude | Product Analytics | US | |
| Anthropic | AI functionality and tools | US | |
| AssemblyAI | Call and Meeting Transcriptions | US | |
| Customer.io | Transactional emails | US | |
| ElevenLabs | Voice AI | US | |
| FireCrawl | Optional integrations and tools | US | |
| Langfuse | AI functionality and tools | US | |
| OpenAI | AI functionality and tools | US | |
| Recall.ai | Call and Meeting Transcriptions | US | |
| Segment | Product analytics | US | |
| Sentry | Application debugging and monitoring | US | |
| Snowflake | Data storage and event processing | ||
| Twilio | Telephony and SMS services | US | |
| Zendesk | Support and account management | US |
Listed as a subprocessor by (1)
Purposes as each company states them.
WorkOS workos.com Sales and Marketing; Support and account management
Service status
2 incidents in the last 90 days (2 major or critical, 0 minor, 0 with no stated impact) · typically resolved in 2 h 3 min · longest major: 2 h 3 min
| Began | Incident | Impact | Lasted |
|---|---|---|---|
| Database Failures | major | 2 h 3 min evidence | |
| Database Failures | major | 59 min evidence | |
| Background Task Processing Delays | minor | 1 h 53 min evidence | |
| Change indexing delayed | minor | 4 h 2 min evidence | |
| Partial outage - connection issues and application errors | major | 1 h 42 min evidence | |
| Search Functionality Delayed | minor | 2 h 47 min evidence | |
| Call Recordings Processing Delayed | minor | 5 h 2 min evidence | |
| Database issues | critical | 47 min evidence |
As Close's status page reports its own incidents (scheduled maintenance left out), read every few hours since .
Changes
None since tracking began.